Pop Maison Avis 

Updating my review to 5 stars because, although this process was extremely stressful, confusing, and caused me a lot of anxiety, Pop Maison ultimately did resolve the situation and fully refunded me after over two weeks of back-and-forth communication.

At first, I was genuinely concerned that I was being scammed due to the inconsistent communication, confusion regarding FedEx pickup dates, and delays with return labels. It honestly took time to get their attention, and communication only became more consistent after I posted my review. However, after that, their team continued responding, followed through, and honored the refund once everything was resolved. I do appreciate that they ultimately stayed in communication and made things right in the end.

I also want to take responsibility on my part. I ordered the couch mainly based on the pictures and did not pay close enough attention to the dimensions and height measurements. The couch ended up being much lower to the ground than expected, which did not work for my household. I highly encourage future buyers to carefully review all dimensions and measurements before ordering to ensure the item fits your needs and to avoid the stress of going through a return process like I did.

While the process itself was frustrating, I appreciate that the situation was ultimately resolved professionally and that the fear of being scammed is gone.

The company can be trusted( they are legit), and I would purchase from here again in the future.

Punctuality, friendliness, politeness, stress free, kind— Molly was awesome. Her Customer service exceeded 100%

If you're looking for furniture that combines elegance, comfort, and durability, Popmaison is worth every penny. Truly the best chairs!

Awesome product and very professional!!!

Great customer service. Friendly & considerate. Cannot wait for my new couch.

I’ve had a really positive experience with Pop Maison. I got a dining table and a set of accent chairs from them, and I’ve genuinely loved how beautiful and elevated the pieces look in my home. The quality and design feel very thoughtfully done, and the pieces fit perfectly with my aesthetic.

Wonderful experience, great customer service, and high Quality Product. I am very happy with my order, they look stunning in my space.

Great customer service. Thank you.

Great customer service. Fast shipping! Furniture looks great quality!

This company has gorgeous high quality products! I ordered the Yisa dining chairs and they compliment my dining room beautifully.

Every thing on point,

Amazing experience with pop maison! They were very helpful and efficient in helping me secure the correct chairs when I didn't the correct chairs delivered to me. The entire process was fast, transparent and straight forward! Anna and the team at pop maison were very good 😊!

I ordered a dining room table and 4 chairs. My dining room table came in but my chairs were taking a bit longer. Customer service went out of their way to make sure I received my chairs in time for my new apartment set up. Wonderful experience The quality of my set is beyond what I imagined. Pop Maison will always be my go to when needing furniture.

Excellent customer service and their furniture pieces are amazing! This is my third time using their pieces. Their furniture is beautiful and excellent quality!

There was a problem withy delivery, but the customer support solved this immediately. The product is great, thank you!

I’m so happy with my new dining chairs and barstools from Pop Maison—they’ve truly exceeded my expectations!

They’re so beautiful, the quality is amazing, and most importantly, they’re really comfortable. The design is super chic and the fabric feels really durable—just wow!

Shipping was really fast too. I’d definitely recommend.

I ordered a cabinet from Lowes, where Pop Maison was the 3rd party seller. My order was set to arrive on March the 6th, but was delayed until March the 9th. On March the 11th, I initiated a conversation with Pop Maison asking about my package. I was told "the package was damaged in transit and is being retuned to us." Ok... when they were notified that a package was being returned, they should have reached out to me. Strike 1! Then the re-shipped without expediting, stating that "furniture carrier does not offer overnight shipping". A, UPS does offer expedite shipping. B, I did not ask for overnight. Is English not their 1st language... Strike 2! The "replacement" package arrived late again and see pictures below on how it arrived. My UPS driver, who is the nicest man, was embarrassed to deliver a package in such a state. I emailed again, included pictures, said I wanted a full refund and they could come pick up their trash. I was told to deal with it with Lowes, that they would no longer communicate with me. I have disputed the credit card transaction, written Pop Maison a terrible review on Lowes.com and filed a complain with Lowes about their customer service. I will continue to post this story everywhere I can.

Oftentimes we’re so quick to write bad reviews, but not so much when they’re good. This is by far one of the best on line companies I have ever dealt with. The delivery was very fast, the product (chairs) were beautiful, well built and easily assembled and the customer service was one of the best. They were professional, attentive and most importantly true to their word. I recommend highly. Thank you!

Amazing company with beautiful and quality products . Great customer service and support . Highly recommend . Love their furniture !

We ordered the Dwen table & chairs a few weeks ago & we’re so excited. The chairs are great, so far…sexy & sturdy. However, the table is trash. We got the black finish & it’s already starting to chip, looks great in photos, but the quality is junk. Get the chairs, but find a table made of actual wood somewhere else.

I went with the Dwen 79" Modern Large Oval Dining Table and Doris Rolling Upholstered Dining Chair With Castors (Set of 6).

The chairs I am 10/10 happy about they are beautiful and worth it in my opinion.

The table on the other hand is horrible quality!

Within days it already had peeling on it and chips… they should really up their quality of table to accommodate the luxuriness of the chairs. Dissapointed and will behaving to replace my table a lot quicker that I expected