This company has been hassling us for 4 years over $1000. Banks waived $5000 because my husband had stage 4 cancer but not PRA. They just keep going. Told us if situation didnt change or got worse to... Voir plus
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Demi was super helpful over the phone and made me feel relaxed even tho I was very overwhelmed about the situation, she made everything clear and answered every question I had with clear detail. She d... Voir plus
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Couldn't be more helpful. Spoke to several representatives over the phone and have all been helpful but none more than Sue. Difficult time leading up to Xmas, van breakdowns, boiler packs up, Fath... Voir plus
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Overall, I’m not really a fan of debt collection groups (who is?), and I don’t particularly like how every call is from an automated machine, asking me to wait, and leaving me lots of voice messages... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens. When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours. If your account was sold to us, we’re here to help make repayment easier. We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve. PRA Group in the UK has over 20 years of experience and has helped more than 1 million customers resolve their debts Debt happens. So can recovery.
Coordonnées de contact
PRA Group (UK) Limited, Halo Enterprise & Innovation Centre, Hill Street, Kilmarnock. East Ayrshire, KA3 1HA, Kilmarnock, Royaume-Uni
- 0808 196 5550
- enquiries@pragroup.co.uk
- pragroup.co.uk
3,9
Bien
241 avis
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A lady called Sarah handled an issue…
A lady called Sarah handled an issue that I had and I couldnt be more grateful to her. She went above and beyond to try and help me out. Thank you.
24 janvier 2026
Avis spontané
Réponse de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Customer service, empathy & support is amazing
Made contact with RPA Group yesterday under difficult circumstances and I was amazed by the level of empathy and support to my situation. Both representatives I spoke to were so helpful and understanding of my situation and went out of their way to help resolve several situations I had found myself in. The level of customer care is unmatched and a real breath of fresh air, so thank you to both Emma and Robin who made my day that little easier to deal with.
26 janvier 2026
Avis spontané
Réponse de PRA Group UK
Hi Adam,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Dishonourable Company
I completed a full private remedy process with this company and served a Notice of Dishonour & Perfected Claim.They did not provide any verified claim or lawful rebuttal.This message stands as public notice that the matter is recorded in dishonour and remains unrebutted. This company continues to ignore my request.
1 novembre 2025
Avis spontané
Réponse de PRA Group UK
Hi Hayley,
Oh no, it looks like you’ve had a poor experience with us. We’d really like the opportunity to look into this for you, so please drop us an email at: complaints@pragroup.co.uk and one of our team will be happy to help. Or, if you prefer, you can call our complaints team directly on 0808 196 5541 (8am-5pm Mon-Fri).
Having a text system available i found…
Having a text system available i found really good. Prompt replies and not having to speak to a robot was a massive plus.
Spoke to a girl called Abbie. She was lovely. No judgement and very helpful.
20 janvier 2026
Avis spontané
Réponse de PRA Group UK
Hi MRSSHARONINGLEBY,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Amazing experience
I had almost £800 in debt with a credit card company. When it was passed to PRA Group I believe it was around 400. Since then, I’ve set up payment plans and sent individual payments to get it paid off. I had a brief period of time where I couldn’t make my payment, and the situation was handled delicately and perfectly. Today, I am debt free from this particular debt (and even accidentally made an overpayment). Thank you very much to Abbie who spoke to me over the phone to refund the extra amount.
21 janvier 2026
Avis spontané
Réponse de PRA Group UK
Hi Ben,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Amazing service
Amazing service. I spoke with Sue who was more than helpful, answered my questions and queries about a satisfied default and even raised a complaint to the originator on my behalf. Amazing customer service and truly a pleasure to speak to. Thank you Sue, really appreciate it. Wes
20 janvier 2026
Avis spontané
Réponse de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Wonderful man
I was dreading this call and thankfully spoke to a man called Kea who was absolutely wonderful really understanding and a pleasure to talk too thank you for being such a delight!
15 janvier 2026
Avis spontané
Réponse de PRA Group UK
Hi Peb,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Absolutely amazing staff and company
Absolutely amazing staff and company. I spoke with someone called Abbie today, she was non judgmental, professional, kind, informative and very personable! We need more Abbies in the world. Talking about debt is not the easiest subject but Abbie made me feel comfortable and able to speak openly about my health and money situation. Thank you Abbie! If any managers or CEO"s of PRA Group see this feedback please give Abbie a payrise 😊 thanks Again Abbie.
12 janvier 2026
Avis spontané
Réponse de PRA Group UK
Hi Rickie - Lee
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
I had a very positive experience with…
I had a very positive experience with Henna. She was patient, professional, and took the time to listen to my situation. She helped me set up a payment plan that worked for me and made the whole process much easier. I really appreciate her help.!
31 décembre 2025
Avis spontané
Réponse de PRA Group UK
Hi Abira,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
The only debt collection agency I've…
The only debt collection agency I've ever known to call on Christmas Eve. I owe them a few hundred quid since around 2003. To be honest they're lucky to be getting anything after 20 years.
24 décembre 2025
Avis spontané
Réponse de PRA Group UK
Hi Paul,
Oh no, it looks like you’ve had a poor experience with us. We’d really like the opportunity to look into this for you, so please drop us an email at: complaints@pragroup.co.uk and one of our team will be happy to help. Or, if you prefer, you can call our complaints team directly on 0808 196 5541 (8am-5pm Mon-Fri).
Spoke to Lindsay Bennett about my…
Spoke to Lindsay Bennett about my account and she was very helpful and accommodating.
12 décembre 2025
Avis spontané
Réponse de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Lyndsay Bennett from customer support…
Lyndsay Bennett from customer support team was absolutely amazing with helping me today with my query. Throughout our conversation made me feel at ease and made a stressful situation better for me with her kind words and careful assistance.
12 décembre 2025
Avis spontané
Réponse de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
a very rare actually productive and pleasant interaction.
The absolute understanding and immediate action over the phone was extremely satisfying. Im hoping the entire company operates to the level of efficiency of SUE , our phone operative.
thank you Sue.
.
8 décembre 2025
Avis spontané
Réponse de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
The staff were so lovely with me and…
The staff were so lovely with me and took the time to explain everything to me and were very empathetic, everything is now resolved and in place.
9 décembre 2025
Avis spontané
Réponse de PRA Group UK
Hi Mrs Gill
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Couldn't be more helpful
Couldn't be more helpful. Spoke to several representatives over the phone and have all been helpful but none more than Sue.
Difficult time leading up to Xmas, van breakdowns, boiler packs up, Father passes away. It's really helps to speak to understanding people like Sue and the guys at PRA.
Always come off the phone feeling like at least someone's one my side.
10/10
2 décembre 2025
Avis spontané
Réponse de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Not a good company
The constant means testing of an OAPs pension
which is only a state pension and they carry on with this even at the end of life (less than 6 Months left)
They bought my Debt for penny's in the pound
from Barclay card very predatory
21 novembre 2025
Avis spontané
Réponse de PRA Group UK
Hi Anthony
Thank you for providing the information to help us locate your account. We will be in touch in due course to discuss the matter further.
Catherine
PRA Group have been very helpful.
PRA Group have been very helpful.
I recently spoke with PRA Group about the account i have with them, i found them to be very helpful, understanding and they showed compassion which was a relief because it can be worrying when speaking with company's such as PRA Group but i found this company helpful and understanding.
The person i spoke with only a few days ago was very helpful (I can't remember her name sorry), polite and understanding. The person i spoke with prior to that a few months ago was also very helpful.(Can't remember her name either.)
Unfortunately, i have a few accounts with similar company's to PRA Group , some of those others were not as helpful or understanding as PRA Group.
From my experience, if you have an account with PRA Group - don't worry as they are there to help which I'm sure that's what they will do. Whatever your situation, explain this politely and calmly and I'm sure they will help.
21 novembre 2025
Avis spontané
Réponse de PRA Group UK
Hi Alberto,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Wow sue customer service champion!
Wow! Very refreshing to speak to sue today!
She was polite, friendly and understanding.
Most importantly she took her time to understand my situation.
18 novembre 2025
Avis spontané
Réponse de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
I screwed up. They are fixing it.
I made a mistake on my account for my first payment. I had madea payment on a different card but it cancelled my contract. The lady I spoke to Sarah was really helpful and upon learning my situation And circumstances, gave me a few better options than the one I had chosen. It gave me a bit of peace that I may get through the holidays with the heat on.
14 novembre 2025
Avis spontané
Réponse de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Spoke to advisor Trisha whom was…
Spoke to advisor Trisha whom was extremely helpfull, mad me feel
At ease. With an achievable resolution.
I feel confident and clear to clear my debt.
13 novembre 2025
Avis spontané
Réponse de PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
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