Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

This company has been hassling us for 4 years over $1000. Banks waived $5000 because my husband had stage 4 cancer but not PRA. They just keep going. Told us if situation didnt change or got worse to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Demi was super helpful over the phone and made me feel relaxed even tho I was very overwhelmed about the situation, she made everything clear and answered every question I had with clear detail. She d... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Couldn't be more helpful. Spoke to several representatives over the phone and have all been helpful but none more than Sue. Difficult time leading up to Xmas, van breakdowns, boiler packs up, Fath... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Overall, I’m not really a fan of debt collection groups (who is?), and I don’t particularly like how every call is from an automated machine, asking me to wait, and leaving me lots of voice messages... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de recouvrement des dettes
  2. aussi dans
  3. Recouvrement de dettes

Écrit par l'entreprise

Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens. When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours. If your account was sold to us, we’re here to help make repayment easier. We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve. PRA Group in the UK has over 20 years of experience and has helped more than 1 million customers resolve their debts Debt happens. So can recovery.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

241 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(241)

84 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Quite disgraceful behaviour

Quite disgraceful behaviour: callous, oppressive and bullying.

8 août 2024
Avis spontané
Logo de PRA Group UK

Réponse de PRA Group UK

Hi Paul,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon.

Noté 1 sur 5 étoiles

Absolute horrors proof of debt emailed…

Absolute horrors proof of debt emailed twice chasing again. I’m at my wits end I have 2 chronic health conditions and having an op on my ileostomy to be reversed in New Year. I can’t sleep my anxiety is unbearable and I cannot stop crying. I set them proof last year and now they want me to prove it again. They are spiteful and certainly know how to ruin Christmas. They now want to help. They have been sent proof of payment twice. I am not sending anymore proofs.

19 décembre 2024
Avis spontané
Logo de PRA Group UK

Réponse de PRA Group UK

Hi Catherine,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

Thank you for sharing information about your current health and please be assured that we have a dedicated Customer Support team who are experienced in assisting our customers when they need additional support.

We look forward to hearing from you soon.

Noté 1 sur 5 étoiles

Got a County Court order from PRA even…

Got a County Court order from PRA even though I offered to pay monthly. Now they have issued me a CCJ and refuse to take it off. Absolutely the most unhelpful and aggressive company I have ever dealt with.

12 décembre 2024
Avis spontané
Logo de PRA Group UK

Réponse de PRA Group UK

Hi Debbie,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon.

Noté 1 sur 5 étoiles

A 5 year old claim for £349

A 5 year old claim for £349, which I disputed. Its now £2330 and the threats are coming thick and fast. This shouldnt be legal

4 octobre 2024
Avis spontané
Logo de PRA Group UK

Réponse de PRA Group UK

Hi Michael,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon.

Noté 1 sur 5 étoiles

pra look for old closed accounts …

had a letter fron this pra group claiming they bought an account from lloyds on 30/12/2023 thats a year nearly and i closed my accoiunt with lloyds 8year ago not sure how they got that i owe as nothing on my credit report and i have lived at 2 addresses since so lloyds not even know ive moved so how can they send a closed account looks like pra going back in time looking for closed accounts and then trying to get money been reported to fca authority and rip off britain who are very interested in talking to pra on national tv

29 novembre 2024
Avis spontané
Logo de PRA Group UK

Réponse de PRA Group UK

Hi John,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon.

Noté 1 sur 5 étoiles

Awful company

Sent a warrant of control due to a debt thats not been paid despite a standing order that had until july came out every month. Suddenly your bank refused payment 3/4 days later for no reason and now your doing this!! Its not my fault your account refused my payment and explain to me why it shows I was paying 30th every month when my standing order was the 1st!!

Your team dont care and not interested by looks of things you have done this on purpose so you can chase me for more

18 novembre 2024
Avis spontané
Logo de PRA Group UK

Réponse de PRA Group UK

Hi Andrea,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon

Noté 1 sur 5 étoiles

The Deceptive Approach by PRA.

The deceptive tactics employed by PRA to divert attention from the real reasons for our hesitance to settle outstanding credit card debts amount to nothing less than thuggery. This is characterized by daily harassment, malicious intent, and willful misconduct. The claimants have resorted to acts of intimidation, violence, and deceit, inflicting considerable harm and distress upon families. These actions include, but are not limited to, a) three or four phone calls daily, b) fraudulent claims, and c) various forms of criminal misconduct, all severely affecting the defendants' well-being and financial stability.

10 octobre 2024
Avis spontané
Logo de PRA Group UK

Réponse de PRA Group UK

Hi Carlisle,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon

Noté 1 sur 5 étoiles

If just they will mind their business…

If just they will mind their business and stop harassment

21 août 2024
Avis spontané
Logo de PRA Group UK

Réponse de PRA Group UK

Hi Rosemary,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon.

Noté 1 sur 5 étoiles

Debt collecting scammers??

Who are you? Why have you sent me a text saying I owe money? I have no paperwork or detail about what I am supposed to owe. Scammers with a good looking website!!

31 juillet 2024
Avis spontané
Logo de PRA Group UK

Réponse de PRA Group UK

Hi JB,

I’m sorry to hear the experience you have had and would like to help you.
To allow us to do so, we have requested further information to help us identify your account.
We look forward to hearing from you soon

Noté 1 sur 5 étoiles

Disgrace

This company are harrassing me for a debt for a completly different company and despite providing the evidence countless times they continue to send emails and letters. This should be illegal.

31 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

Thia is company afferists

Thia is company afferists! They take money without namsfogden and now not giving back! Be carefful guys! Our loyer made case of them!

17 juillet 2024
Avis spontané
Logo de PRA Group UK

Réponse de PRA Group UK

Hi Ernestas,

I’m sorry to hear the experience you have had and would like to help you.
To allow us to do so, we have requested further information to help us identify your account.
We look forward to hearing from you soon

Noté 1 sur 5 étoiles

Relentless repetitiveness harassers!

Relentless repetitiveness harassers!
I feel like a parrot, if I didn't have two children to go on for I'd call it a day. This company are barbaric! They make you repeat your hopeless situation over and over and over and over! You can't protect yourself from them it's like they wont stop bullying you until they are sent a death certificate. I hope one day companies like this are shut down once and for all, they pray on absolute desperate and suicidal people it is nothing short of a Hitler regime

8 juillet 2024
Avis spontané
Logo de PRA Group UK

Réponse de PRA Group UK

Hi Sam,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon

Noté 1 sur 5 étoiles

a scummy organisation buying up…

a scummy organisation buying up supposed old debts and harrassing people with letters full of inaccurate and incomplete information. Companies like this should not be allowed to function, they are the worst of the worst.

28 juin 2024
Avis spontané
Logo de PRA Group UK

Réponse de PRA Group UK

Hi Oliver,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon

Noté 1 sur 5 étoiles

I have been receiving calls from this…

I have been receiving calls from this company for a few month now for no apparent reason. They asked me about some guy I don't even know.

13 juin 2024
Avis spontané
Logo de PRA Group UK

Réponse de PRA Group UK

Hi Lin,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon

Noté 1 sur 5 étoiles

Most unreasonable company i have ever delt with.

Was hoping to make a partial settlement offer today to clear my accounts but unlike my other creditors which are accepting 30% discount money grabbing PRA are offering a completely unreasonable less than 5% discount with no room to negotiate terrible company to deal with and poorly expereinced call centre staff.

account: 3391319

16 mai 2024
Avis spontané
Logo de PRA Group UK

Réponse de PRA Group UK

Hi,

I’m sorry to hear the experience you have had and would like to help you.
To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon.

Noté 1 sur 5 étoiles

Warning from FINANCIAL CONDUCT AUTHORITY

Even though I have been making payments each week. They often say they haven’t received my payments . They arrive each week as I have set up standing orders.
Because they arrive on Wednesday and not Monday they send letters saying I have missed a payment, which is simply not true.
Also why have they been removed from the FCA ? And the public have been warned about them. Time for Matt Allwright to expose them as rogue traders!

17 avril 2024
Avis spontané
Logo de PRA Group UK

Réponse de PRA Group UK

Hi Dennis,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon

Noté 1 sur 5 étoiles

Keep sending me emails for someone…

Keep sending me emails for someone elses debt - dont know how they have my email. Blatant disregard for data privacy and has to be a breach of license as I have the details of someone else who I am sure would not be pleased that their private info is being sent to randoms. Taking this higher and hope they lose their license to collect debts. Previous reviews tell you all you need to know.

7 mars 2024
Avis spontané
Logo de PRA Group UK

Réponse de PRA Group UK

Hi Pam,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon

Noté 1 sur 5 étoiles

If I could rate 0 stars I would

If I could rate 0 stars I would! This company will constantly HARRAS you sending letters for debts which cannot be proved that you in fact owe despite asking for documentation to prove this more than once! Also tried to sell the “debt” onto another collection agency? I thought that is what you was PRA group?? It’s laughable. Complete cowboys any “positive reviews” on here are a load of rubbish, almost seems as though they write them themselves….

5 mars 2024
Avis spontané
Logo de PRA Group UK

Réponse de PRA Group UK

Hi Kirsty,

I’m sorry to hear the experience you have had and would like to help you.

To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon

Noté 1 sur 5 étoiles

Asked for a final reduced payment of a…

Asked for a final reduced payment of a debt and they offered to take £100 reduction so I've asked for a proof of CCA to which they replied they're getting in touch with rbs to get the original CCA, so they have no enforcement of debt. So people please ask them for proof of CCA, they have to by law provide you with it within 12 days or the debt is unenforceable

10 février 2024
Avis spontané
Logo de PRA Group UK

Réponse de PRA Group UK

Hi Neil Dickinson,

I’m sorry to hear the experience you have had and would like to help you.
To allow us to do so, we have requested further information to help us identify your account.

We look forward to hearing from you soon.

Noté 1 sur 5 étoiles

Kept bombarding me with emails saying I…

Kept bombarding me with emails saying I owed them money. So I asked them to send me proof of liability as I don't owe them a penny. They haven't provided me with evidence and ignored all emails/letters sent to them. Service is terrible

7 janvier 2024
Avis spontané
Logo de PRA Group UK

Réponse de PRA Group UK

Hi Rebecca,

Thank you for providing the information to help us locate your account.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus