Preaction Avis 111

Like to say even though i hated paying the money i payed to PRE-ACTION over a misold energy contract , COLIN LING who dealt with my case had to put up with my rants and raves and ignorance for a few weeks , he dealt with it very professionaly , the mans just doing his job , so 5 stars to you COLIN

Debt collector Colin was very helpful and understanding of my situation and helped me reach a workable solution

We had a situation when a Gas contract didn't go live. Natalie from Pre Action was dealing with the claim and offered a solution to resolve the situation. Being a charity our organization had a process that needed to be followed. Although both parties wanted to resolve the situation in the shortest time possible. Pre Action respected the fact that the process had to be followed which took a couple of months. The finale negotiation with Natalie was handled in a professional and friendly manor with a satisfactory outcome.

I had dealings with Colin Ling for about a week regarding an issue that should never have arouse.
Colin was very understanding and helped deal with this issue quickly, effectively and also patiently as he heard my verdict on the situation.
Thank you Colin.

After speaking to Colin he sorted the problem out very efficiently. Thankyou.

Amanda was fantastic, she dealt with the claim against us with professionalism, was polite and communicated effectively. I wish all disputes could be resolved in this way, many thanks for your help and assistance

Colin was professional throughout. I was very upset when I first heard from preaction but they listened to both sides of the story and decided the outcome. Very Fair and very easy to talk too. Thank you Colin.

We received a email from Natalie Hutchinson saying we owed a electricity company a couple of thousand pounds because we hadn't gone 'live'. In just 24hrs the claim was revoked thanks to Natalie.

After the shock of receiving a letter of claim from Preaction on behalf of their client, a utility broker for loss of commission as I cancelled a utility contract before the end of its fixed term; my caseworker contacted me by telephone to go through everything and was very reassuring all along that if I could indeed substantiate that I’d done nothing wrong then all would be well. Natalie was my caseworker and I’d like to provide first class feedback as she was completely professional, compassionate and empathetic whilst carrying out her investigations. She was also very prompt and keen to bring the matter to conclusion quickly. She did everything she said she would do and their client withdrew their claim and the case was closed swiftly and I’m grateful for Natalie’s common sense approach and professional attitude throughout.

It was a big shock to receive an email saying I owe £10.500 to a broker that had refused my contact over a year ago due to bad credit rating !!!
But talking to Colin Ling and explaining my reasons and forwounding him emails that I had from Utility-2u ( Broker ) & opus energy.
Utility had to back down and close the case.
Thanks Colin.

It was a bit of a shock to receive the notice from Preaction however I found Amanda to be very helpful in explaining what the issue was and then in helping to resolve the problem to everyones satisfaction - really very well done - what could have been a very difficult situation was made easy by Amanda's tone and attitude.... very well done and many thanks

I have been dealing with Natalie Hutchinson for a couple of days on a matter that came completely unexpectedly to my attention. Taking the actual issue out of the equation, Natalie has been extremely helpful and very professional at all times. The matter is now resolved and her speed and efficiency are undoubtedly a large contributor to why it has only taken a couple of days.

I needed to assist my employer with a difficult situation regarding energy supply, where she had inadvertently signed a contract with broker but also renewed with her existing supplier. She was unable to deal with the matter herself due to illness. Colin Ling gave empathetic, practical and professional guidance and with his support, we reached an amicable resolution

This was a difficult and unexpected bill from a Broker that we didnt even realise we had done anything wrong. But we had failed to cancel an action with them, without realising that we needed to. Amanda acted on our behalf to help us settle the situation, she was kind, helpful, knowledgable and quickly got down to work bringing our issue to a pallative end. She negotiated a discounted price with the Borker, which we really appreciated. Thank you Amanda for saving the charity some much needed funds.

A huge THANK YOU to Amanda Bullen, our Pre Litigation Manager!
We are extremely grateful for Amanda's support and guidance. Her friendly and professional approach made our whole experience far easier.
Kind Regards.
Tilly

Great support and communication made a difficult situation run smoothly.

Can I just say I’ve never experienced a better level of professionalism from a company acting for another Jasmine Wilkinson the way she conducted herself was very commendable and a credit to her employer even though she was acting for her client I had a dispute with I felt she actually cared about my side and I didn’t at all feel vulnerable nor did it feel one sided i felt very relaxed at the outcome for both party’s that were resolved amicably.. down to herself keep up the good work and thank you for going above and beyond to take the stress of it all to a minimum

Sarah Kitching was very easy to talk to and made the whole process simple and straight forward. Sarah was polite, professional and easy to contact and communicate with. Although I'd have preferred the outcome to be a different, I cannot thank Sarah enough for her help.

Amanda was very professional and explained everything very clearly. She was very helpful and it was a easy conversation to have and to get sorted.

Jasmine Wilkinson was very easy to talk to and made the whole process simple and straight forward. From the very beginning she was polite, professional and easy to contact and communicate with. Although I'd have preferred the circumstances to be a little different, I only have high praise for PreAction and Jasmine in particular.