Premex+ Avis 192

Helpful staff on arrival appointment on time made to feel comfortable

The only reason for me scoring this review a 4* is simply because the specialist was two hours late. Other than that, the specialist was lovely and the whole process went smoothly.

You guys have helped me out very well the times that I struggle you always come up trumps and sort it out with my mental health or with my physical side of things thank you

The communication, letters, appointments,docters ,secretary's and assistants were friendly, understanding and helpful

Went to see a consultant 3 months ago still waiting for the report

Kind, courteous, knowledgeable and professional.

The doctor listened, was very clear, had a friendly manner and made notes which reflected the situation correctly. I found the meeting helpful.

The therapist, she gave me great exercises and was a pleasure..

I thought it was a quick consultation i was only in there 10 mins and still waiting on the outcome.

It was easy to get to and it was very helpful

Very helpful in organising and arranging medical/legal consultations, with quality professionals and tireless effort in making sure they deliver on time.

Very accommodating making appointments that suited my needs. Professional consultants who offered additional support.

She was very patient and understanding.I found just talking to her seemed like a weight had been lifted.I didn't realize just how much I needed to talk to somebody untill I started and it all came pouring out

Took a long time to arrange appointments. Not entirely premex fault as they have to work around doctors.

Pathetic treatment .just another company sticking their oar in on a very simple process and making it more complex and time consuming.i hold them partially responsible for the delay in my claim.AVOID THIS COMPANY

Very friendly, allowed me enough time to express my complications

Consultant was very informative.Explained what he could do for my injury now just waiting but initial appointment even over zoom was very helpful.

I eventually got an appointment 3 months after the solicitor applied to the company. The appointment was in a conference centre. (This was 5 months after the accident). This was a 30 mile round trip from my home. Luckily we do have a car otherwise would have been a nightmare to get to. Arrived at the centre 7 minutes before the appointment. The doctor arrived 2 minutes before the appointment. He then checked in with the receptionist and chatted awhile. Eventually he invited me into a meeting room. I then had to wait while he took off his gilet and put on his jacket. He then proceeded to take out the paperwork for the case. This is unprofessional, if I can turn up early for the appointment he should have definitely got there at least earlier and should have been prepared. He started to complete the form and started to ask me about my car accident. He obviously had not read my file as I was a pedestrian who got knocked down on a crossing by a van. He then said he would have to write the details down as the form he had did not have a space for this. He asked a few questions and did not examine my shoulder, neck, back or limbs which were affected. The meeting was so short luckily I had actually written down some things to talk about so I gave him the typed notes I had made. The meeting was only 15 minutes at most. I have since received his report 3.5 weeks after the appointment from my solicitor. He states in the report he examined neck,shoulder, back and lower limbs which was not the case. There were several incorrect observations in the report so I have had to go back to my solicitor with the corrections. So once again I am waiting for this claim to go through because of the report not being accurate. I have to also see a specialist which will need to be arranged as the doctor said that the tinnitus I was experiencing was not his field. A week ago I got a text to review the company, I used this link to do this but it said it was full. I emailed but was told to go on trustpilot! It seems that this is a very unprofessional company in their approach to customers who like me had been through a traumatic experience such as a road accident.

From the get go Premex+ kept me informed and in the loop at every stage.
The individual professional had to be changed and Premex+ notified me straight away and my video appointment was rearranged with a different medical consultant. The details of the appointment were sent to me in good time with a reminder and link sent the day before. The medical professional who conducted the appointment was friendly and thorough. They had a good understanding of my condition and Were empathic about my condition and symptoms and checked in with me to see I was comfortable continuing. At the end my session the medical professional informed me what would happen next and expected timescale.

Good location, easy to to follow instructions. My meeting was conducted in a friendly professional manner which made it a pleasant experience.