Premium Paints Avis 

Waited 3 weeks for next day delivery when I spoke to delivery company it was damaged they didn’t tell paint company that was left down to me poor courier company even worse paint company was promised the next day delivery because of this two weeks later the product arrived paid twice the amount anywhere else but didn’t mind as it was next day never use this company

charging over £50 to deliver paint that takes 2 weeks to arrive is a joke. Don’t answer the phone. Don’t reply to emails. Keep well away.

We initially ordered two tins of tarmac sealant. Unfortunately, one arrived severely damaged in transit and was impossible to open. Even the delivery driver commented that this was a regular occurrence with the company, apparently due to poor handling and inadequate delivery logistics.

We contacted the company, who agreed to send a replacement. They collected the damaged tin within 24 hours, but it then took over a week for the replacement to arrive. As we were working to a deadline, we unfortunately had to place a second order, which itself took nearly two weeks to arrive.

Throughout the process, communication by email was extremely disappointing. Responses were slow, unhelpful and felt focused on avoiding the financial consequences of their own delivery and logistics failures rather than actually resolving the issue for the customer. There was very little sense of ownership or urgency, despite the problem being entirely outside our control.

The product itself is fine, but the overall customer experience was extremely poor. The level of service and organisation is simply not what I would expect from a professional company. After this experience, I would not use them again and certainly cannot recommend them.

Excellent service. Item well packed and delivered quickly 👌

I purchased the Everest-Ultimate QD Concrete floor/patio paint for my slabs and I have just painted them.
So far it's looking great so I'm just about to order more.
I used Sandtex Masonry Paint before but unfortunately it started to come off but now realise it's not for concrete slabs/paths!!

Order arrived safely and on time. Paint was exactly as expected, perfect for my application

Excellent service great product does exactly what it says, easy to apply

Good coverage and product appears to have taken well. Delivered on time.
Lid of the tin a bit of a nightmare to get off due to its flimsy nature.
Well pleased overall with the product.

Good quality product disappointed with deliver said 2-3days took 5 days. Very good coverage

Excellent. Delivered on time, paint was packed in such a way as to make spillage virtually impossible.

Excellent from ordering to obtaining the paint.Thank you.

Great product and a speedy fantastic delivery service 10/10 from me

Great product we used it the weekend does as it says on the tin . Arrived ahead of the time it said and we were kept updated with the delivery , perfect

Second order from Premium paints, the first batch was excellent, you do need a paint stirrer and drill as it is very high opacity and if you opt for textured there is a fine sand to mix in too, I also added some block paving crack sand.
The coverage is brilliant the paint is easy to handle very few drips and once dry it looks fantastic no patchy bits just a nice uniform finish.
Here's to pot number 2 which I'll be spreading tomorrow.
Great stuff.

Simple to order and quick delivery time , goods arrived well packed and in good order, I have purchased similar products from you before and they have stood the test of time on both wood a steel materials.
I have recommended your products to my friends .

5 Stars for customer service but overall rating spoiled by delivery company who did not deliver on time. However contact at Premium Paints was excellent, professional and very prompt in dealing with the delivery company issues. I couldn’t fault the customer service’s response to my complaint re delivery.

Paint looks great 👍
Fast delivery, reasonable price