Prestigehampers Avis 

Hampers for THE occasion.

I've ordered a couple of luxury hamper a couple of years ago, all went well that's why I kept coming back.
The hamper choices are extensive and the ordering process is simple.
The last order with 2 Christmas hampers coming to the same address (my relatives live close by to each other) one came beautifully earlier than expected and the other (the bigger one) came later and in a devastating condition.
And that was supposed to be the superb cake with cherry on top (insert pouting emoji here). Totally disappointed, what's one gotta do in the middle of a long Christmas New Year holiday. Sent a message with all pictures and video where all the bottles were broken, snacks were smashed open and wet, as the plastic around it didn't do anything. I didn't realized until after new year when we're back home that my message was promptly replied, offering to resend the hamper again. As soon as I read the message and got in touch, the hamper was delivered the next day in great condition. They always say good service is not only when everything is working out, it shows true colors when things doesn't work. The follow up and problem solving was great. Georgia (and her manager) handled it well. I'm happy, my relatives are happy - everybody wins. Definitely the hamper company to recommend.

EASY TO MANAGE ORDERING SYSTEM.

This is the second time delivery has been late, which is critical when sending birthday greetings, etc. They delivered on the third day, and the bouquet on the website was different from what was delivered. See the photo below. Overall, I do not recommend this company.

Really disappointed at the quality of flowers delivered for a colleagues birthday. The picture made them look full, beautiful and fresh but the actual bunch was very small with the roses looking at the end of life.
Emailed them today, before doing this review, to give them chance to rectify but was told they are fine.
just a warning to anyone checking the reviews that you don't get what is advertised and you'll be very disappointed in the quality and they will not care and imply you are wrong

Exceptional Service - the order process was easy to follow and in the main the service was good. Out of 3 hampers ordered, one went astray. Whilst Prestige did their best to locate the hamper, there was a time when I thought they were not going to help.
However, in the end, they were brilliant. They acknowledged that the original hamper was lost and they arranged for a new hamper to be sent out.
All in all, excellent service - I will definitely use them again.

We had our friends hamper delivered on the 23rd December for their Christmas present , granted it arrived in time and all looked very nice but when they opened their cheese packets 2 of them were mouldy !
We were offered no replacement or refund just a five pound voucher off our next order ! So needless to say we will not be using these again !

Zero if I had the option. When you place an order of flowers for a specific date, you expect them to arrive on that date...flowers are usually bought for an occasion! If Prestige are unable to fulfil the specified request...DON'T PROCESS THE ORDER. Customer service representatives were VERY unhelpful, borderline rude!! If it's a location issue, then again, Prestige, do not process the order. DO NOT ORDER FLOWERS FROM HERE!!!!

Great quality product and excellent customer service. There was an issue with delivery and the team followed up with the delivery company promptly and responded to all emails very quickly. Would definitely use them again.

I cannot compliment Ellie from the customer support team at Prestige Hampers enough. I had a little problem with getting my hamper delivered, due to a problem at the receiving end. Ellie very quickly set me at easy, sorted the problem and followed up at every stage to make sure it arrived safely. The hampers are great, the customer service exceptional. Thanks again

Extremely poor quality of the goods supplied. Derisory offer of £5 voucher to purchase another hamper of which I have no confidence will be any different.

Exceptionally low quality products in own brand packaging. This was the second year in a row that my employer sent me this, much to my disappointment.

I ordered a cheese hamper for my husband for an extra xmas present. Wish I hadn't bothered. £40 for three small truckles of cheese a pkt of oatcakes and the tiniest of pots of chutney. More money spent on packaging and postage instead of content.
Poor.Will not order again.

Hi I am pleased to say prestigehampers sorted the problem out with my hamper after I put a review on trust pilot, and I received a nice hamper to replace the other one , regards pat

The hamper was left on a doorstep without ringing the doorbell (even though someone was home) and was considered a safe place. Needless to say the hamper disappeared. When queried, they didn't want to know. I asked how it was considered a 'safe place' and they kept repeating it was delivered to the correct address.

I ordered 2 hampers as gifts for Christmas. They were advertised as 'festive tea' which included scones, clotted cream, jam, tea etc. The recipient thanked me for the "cake". I asked the recipient to send me a pic of the hampers which confirmed the ordered hampers were not the ones sent. When I contacted customer service, they simply said its in their terms and conditions to change items if required. There was no contact from them prior to changing the hamper or option to cancel. So the recipient was left with a mish mash of items i.e. sponge cake, pot of jam, tea. If only I had read the reviews before ordering!! They also advertise 'Trustpilot- Great 4* reviews' which is not true!!
This company should not be allowed to use the word 'Prestige' in their trading name as neither the product or service comes close to prestige.

You see…their response is ridiculous too!! They seem to think I ordered flowers, even though I mention the hampers in my review!

Next day delivery, oh no, it was handed to Royal Mail for delivery, 4 days later flowers turned up, far from fresh . If you can’t cope with busy times please don’t take orders or change delivery options, obviously Royal Mail wasn’t reliable

My hamper has been delivered wrong day and been left somewhere where I can’t locate it. I’ve contacted customer service and been speaking to Kyle. K who wasn’t helpful at all. She said there’s proof of delivery ( picture of someone’s feet by the way) and that I need to check safe place. Not helpful at all, neither willing to offer any solution.
Absolute joke!

I paid you for the goods which haven’t been delivered. I don’t understand why I need to contact RM when it’s your responsibility to do so, not mine.
I will be posting all the conversation on social media to let people know what kind of “service” you provide.

If you want to order 6 bottles of wine and get 4 in a damaged box, and no help from customer services then this is the company for you!

I live in new Zealand and ordered a hamper on Monday for my niece in bath,it arrived on Tuesday and she was really happy with it,so I feel that it exceeded my expectations.

I ordered a Xmas hamper for delivery to my elderly father on 20th Dec, Royal mail attempted delivery, but did not wait, they also left no calling card so I cannot collect or schedule redelivery. The hamper contained fresh cream, so it is useless now.
Prestige was difficult to contact, live chat is no more than email, there only response so far is to state that delivery has been attempted.
Poor customer service, avoid this company.