Prestigehampers Avis 10 430

TrustScore 3.5 sur 5

3,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Second time we've used Prestige Hampers and we have been delighted with their product, presentation and very fast delivery, both times. On the second occasion, we placed an order (from Australia), f... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Ordered. Perishable goods hamper for 2nd May,paid extra for specific date with details to leave in safe space. No message was passed to courier. Order was not delivered and now I'm £50 out of pocket,... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Looking for a gift hamper for family member birthday in UK. The range of hampers across different suppliers varies considerably, many are very old fashoined looking and the inclusion of wicker baskets... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The best present ever!! My dad 85, was so happy and excited about this present. I made the order the day before his birthday, as I had forgotten, and a lovely basket, with all the beautiful goodie... Voir plus

À propos de l'entreprise


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

10 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Happy customer

Good service, great value, same day delivery, the birthdsy boy was elated and impressed with the quality!will order again

21 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

The best present ever!

The best present ever!! My dad 85, was so happy and excited about this present.

I made the order the day before his birthday, as I had forgotten, and a lovely basket, with all the beautiful goodies, was delivered the very next day, on his birthday on the complete right time for a birthday present to arrive, and it was a Sunday.
I got top brownie points for the first time ever, for sending this present. Thank you! 🙂✨

10 mai 2026
Avis spontané
Noté 4 sur 5 étoiles

Great gift idea.

Great gift idea.
Prices are affordable too.

6 mai 2026
Avis spontané
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Réponse de Prestigehampers

Hello Nina,

We're glad you were happy with the gifts we offer and the prices of our products. Thanks for your feedback; we appreciate it.

Kind regards,
Rosie

Noté 5 sur 5 étoiles

Very Highly Recommended

Second time we've used Prestige Hampers and we have been delighted with their product, presentation and very fast delivery, both times.
On the second occasion, we placed an order (from Australia), for a chocolate hamper, for my parent's 70th wedding anniversary, the day before. The order was delivered, on time, the very next day. My parents were delighted with the product and the presentation.
Very highly recommended for quality products, presentation and rapid on-time delivery.

28 avril 2026
Avis spontané
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Réponse de Prestigehampers

Hello Les,

We're happy to hear that you were delighted with our product quality, presentation, and fast delivery for your parents' special occasion. Thank you for your high recommendation; we appreciate your positive feedback.

Kind regards,
Rosie

Noté 4 sur 5 étoiles

Great gift for my husband’s retirement

Great gift for my husband’s retirement. The cheeses are great quality. The fruits were a great selection and the snacks and drinks - lovely. He thoroughly enjoyed tucking in.

2 mai 2026
Avis spontané
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Réponse de Prestigehampers

Hello Rachel,

We're happy to hear that the retirement gift was a success! It's great your husband enjoyed the cheeses, fruits, snacks, and drinks. Thank you for your positive feedback.

Kind regards,
Rosie

Noté 5 sur 5 étoiles

Priced perfectly

Priced perfectly, arrived as promised, beautiful flowers, prosecco, candle & chocolate, a very well received 60th birthday gift.

1 mai 2026
Avis spontané
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Réponse de Prestigehampers

Hello Keri,

Thank you for your review.

We're happy to hear that the beautiful flowers, prosecco, candle, and chocolate made for a very well-received 60th birthday gift. Thank you for your positive feedback!

Kind regards,
Tom

Noté 5 sur 5 étoiles

Looking for a gift hamper for family…

Looking for a gift hamper for family member birthday in UK. The range of hampers across different suppliers varies considerably, many are very old fashoined looking and the inclusion of wicker baskets or excessive packaging to cover up the fact that the actual contents are mean and cheap make the buying experience a nightmare when also doing that online. So, looking at Prestige options they looked to be better than some. The response from my family member was very positive when the hamper arrived. The post was on time and not too costly with alerts and updates on its ETA. On the whole I will be looking at Prestige again next time :)

30 avril 2026
Avis spontané
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Réponse de Prestigehampers

Hello,

Thank you for your review.

We're happy to hear that your family member enjoyed the hamper. It's great to know the delivery was timely and you received helpful updates. We appreciate you considering us for future gifts.

Kind regards,
Rosie

Noté 1 sur 5 étoiles

Disgraceful service

Ordered. Perishable goods hamper for 2nd May,paid extra for specific date with details to leave in safe space. No message was passed to courier. Order was not delivered and now I'm £50 out of pocket, spoke to the company via email who will not accept responsibility. Under the consumer act 2015, I have a contract with prestige hampers which was not fulfilled. They are blaming the courier company, royal mail... who said the item was sent in normal post ( should have been refrigerated) Now no goods and refusal of liability. DO NOT USE. Terrible service and terrible customer service. Now having to go through my bank to retrieve payment. Absolute disgrace.

5 mai 2026
Avis spontané
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Réponse de Prestigehampers

Hello,

Thank you for your review.

We regret that your perishable goods order didn't arrive as expected and that you're out of pocket. We're sorry to hear about the delivery and the condition of the item upon arrival. I can see this issue has now been resolved.

Kind regards,
Rosie

Noté 5 sur 5 étoiles

A wonderful and easy service to…

A wonderful and easy service to remember my British family! Thank you!

1 mai 2026
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Réponse de Prestigehampers

Hello Paulette,

We're happy to hear that our service helped you connect with your British family. Thank you for your wonderful feedback; it means a lot to us!

Kind regards,
Tom

Noté 5 sur 5 étoiles

Speedy delivery and recipient very…

Speedy delivery and recipient very happy with products I hamper

23 avril 2026
Avis spontané
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Réponse de Prestigehampers

Hello Anon,

We're happy to hear that the delivery was speedy and the recipient enjoyed the hamper. Thank you for your positive feedback.

Kind regards,
Tom

Noté 5 sur 5 étoiles

I want to thank you

I want to thank you very much for putting together this hamper with thought and care. This was a special gift for my grandad who had come out of hospital and put a smile on his face. I really appreciate that the clotted cream was also put in together with an ice pack to keep it cold. Really amazing hamper for such a low price.

29 avril 2026
Avis spontané
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Réponse de Prestigehampers

Hello Samantha,

We're happy to hear that the hamper brought joy to your grandad after his hospital stay. We're so glad that our care in assembling it, including keeping the clotted cream cold, was appreciated. Thank you for your positive feedback!

Kind regards,
Tom

Noté 5 sur 5 étoiles

Satisfied Customer

Excellent variety to choose from. Fast delivery. Will continue to use as 100% Satisfied

19 avril 2026
Avis spontané
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Réponse de Prestigehampers

Hello Ms Paterson,

We're happy to hear that you're 100% satisfied with our variety and fast delivery. We appreciate you taking the time to leave feedback.

Kind regards,
Tom

Noté 5 sur 5 étoiles

Great hampers

Easy to use website, good variety of hampers well presented. Delivered on time and much appreciated by recipient.

11 avril 2026
Avis spontané
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Réponse de Prestigehampers

Hello,

Thank you for your review.

We're happy to hear that the website was easy to use, and that the recipient appreciated the well-presented hamper delivered on time. Thank you for your positive feedback!

Kind regards,
Rosie

Noté 5 sur 5 étoiles

Easy order process .

Easy order process .

13 avril 2026
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Réponse de Prestigehampers

Hello,

Thank you for your 5-star review.

We are happy to hear you found our order process easy.

Kind regards,
Katie

Noté 5 sur 5 étoiles

Done good

Done good. I wanted a special Easter present.

1 avril 2026
Avis spontané
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Réponse de Prestigehampers

Hello Eline,

We're happy to hear that we could assist with your special Easter present. Thank you for your positive feedback; it means a lot to us.

Kind regards,
Katie

Noté 5 sur 5 étoiles

Excellent international service

Excellent international service - good selection of hampers, delivered exactly as requested.

1 avril 2026
Avis spontané
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Réponse de Prestigehampers

Hello Carol,

We're happy to hear that you had a positive experience with our international service and hamper selection. Thank you for your kind feedback.

Kind regards,
Rosie

Noté 5 sur 5 étoiles

Everything went well and it was well…

Everything went well and it was well received

31 mars 2026
Avis spontané
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Réponse de Prestigehampers

Hello Geoff,

Thank you for your review.

We're happy to hear that everything went well and that it was well received. Thank you for your positive feedback!

Kind regards,
Katie

Noté 5 sur 5 étoiles

But billing address is wrong

But billing address is wrong

6 avril 2026
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Réponse de Prestigehampers

Hello Sheila,

Thank you for your review.

We appreciate your feedback. We'll investigate the billing address issue to ensure accuracy.

Kind regards,
Rosie

Noté 1 sur 5 étoiles

Late dispatch and awful customer service

Ordered a birthday hamper from Prestige Hampers for delivery on a specific date. It arrived a day late. (Order #9647663 in case they're reading this!)

Royal Mail tracking shows they only received the parcel at 3:20pm on the delivery day, so it was never going to arrive on time — this was a dispatch failure, not a courier issue.

Customer service has been very poor. Repeated template replies about “remote locations” (this was mainland Scotland) and an offer of account credit instead of refunding the delivery charge.

I paid for delivery on a specific date and didn’t receive that service. Now raised as a formal complaint.

Very disappointing experience and I won't use them again.

30 mars 2026
Avis spontané
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Réponse de Prestigehampers

Hello Jamie,

We regret that the birthday hamper arrived late and that our service did not meet your expectations. We're sorry for the dispatch issue and the unsatisfactory customer service experience. After further investigation, I can see this has now been resolved.

Kind regards,
Rosie

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