Great experience with Dan who is very helpful as always for years and sorted my service renewal out efficiently and promptly. Trust and rate this company highly. Very helpful
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Dan has been great in helping out in renewing the service agreement and professional at all times. For any technical related query, he promptly helps in connecting with the right customer service agen... Voir plus
From phoning to get a quote, to having my cameras installed I found the company very helpful. Staff very pleasant from speaking to Rob on the phone explaining about the job and always responding to a... Voir plus
L'entreprise a répondu
Great Company.From initial discussion and quote,through to installation,friendly professional staff.I then had technical difficulties,solely due to my old troublesome tablet! The patient help and supp... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Installateur de systèmes de sécurité
- Magasin de matériel de surveillance
- Télévision en circuit fermé (CCTV)
- Magasin d'équipement de sécurité
- Agence de sécurité
- Fournisseur de systèmes de sécurité
Écrit par l'entreprise
At Prime Security Installations Ltd, we are small enough to provide a more flexible and personal service than the large multinationals, and big enough to offer a more professional and reliable system than the small security firms. What sets us apart is the way we get to know our client personally, so we have a clear understanding of their security and office support needs. Our engineers are trained to a high level of competency and will maintain high standards throughout the installation and PRIME Security's after sales service. We will carry out the following services: CCTV installation, Alarm installation, Access control, Door Entry, Servicing and Repairs. We offer FREE quotation with no obligation. Feel free to call us on 03337720954 or 08007720589 #yoursecuritymatters"
Coordonnées de contact
1a Warwick Street, CV5 6ET, Coventry, Royaume-Uni
- 03337720954
- info@primesecurityltd.co.uk
- primesecurityltd.co.uk
4,9
Excellent
528 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Les gens ont aussi consulté
Restoration of camera viewing
I had lost vision on my phone whilst away, thinking that this may be due to internet issues. On return the problem persisted and I got in touch immediately. Within 48 hours I was guided patiently and systematically by Dylan who helped me locate the problem and resolve it within half an hour. I can rest easy thanks to Dylan
19 février 2025
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for sharing your experience with us! We truly appreciate you taking the time to describe how Dylan helped resolve your camera access issues. It's great to hear how he guided you patiently and systematically through the troubleshooting process, especially after experiencing problems while you were away.
We understand how unsettling it can be when you can't access your security cameras, so we're delighted that Dylan was able to help you identify and fix the issue within just 30 minutes. Your peace of mind is exactly what we aim for, and it's wonderful to know you can now rest easy with your system working properly again.
If you ever need assistance in the future, whether it's with your cameras or any other security matters, please don't hesitate to reach out to us. We're always here to help!
Best regards,
Prime Security
This is thank prime security…
This is thank prime security installations. For a great job today fitting extra cctv cameras into my existing ones and for the advice which I took in updating my recorder box for a larger memory. The pictures from my cameras are so much better plus coverage is great don’t have any blind spots at all front or back of my home many thanks for a great job today would highly recommend this company for security .CCTV cameras.
19 février 2025
Avis spontané
Réponse de Prime Security Installations Limited
Thank you so much for this wonderful feedback! We're thrilled to hear about your satisfaction with our CCTV installation service. It's fantastic that you're seeing such a noticeable improvement in your camera picture quality, and that we were able to eliminate all blind spots around your property for complete coverage.
We really appreciate that you took our advice regarding the recorder upgrade for increased memory capacity - it's decisions like these that help ensure your security system works optimally for your needs. Having comprehensive coverage both front and back of your home provides the kind of complete protection we always aim to deliver for our customers.
Your recommendation means a great deal to us, as we pride ourselves on providing top-quality security solutions. If you ever need any further assistance or are interested in exploring our other security services, please don't hesitate to get in touch.
Best regards,
Prime Security
Really happy with Dylan today
Really happy with Dylan today. He sorted out my problem while on the phone. Can’t fault him in anyway. Very pleased without cone.
19 février 2025
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for taking the time to share your experience with Dylan! We're delighted to hear he was able to resolve your issue effectively over the phone. His ability to provide clear, helpful support is exactly what we strive for at Prime Security.
We understand how valuable quick problem resolution is, and it's wonderful to know Dylan delivered this level of service for you. Your satisfaction means a lot to us, and we'll be sure to pass along your kind words to him.
If you need any assistance in the future with your security system, please don't hesitate to reach out - we're always here to help!
Best regards,
Prime Security
Good system and renewed my support…
Good system and renewed my support package with Dan for peace of mind, just in case there are any problems , but so far so good 😊
19 février 2025
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for your continued trust in Prime Security and for renewing your support package with Dan! We're delighted to hear that your system is working well, and we completely understand the value of having that extra peace of mind with ongoing support.
It's great that everything is running smoothly so far, and please remember that we're always here if you need any assistance in the future. Having that support package means you can rely on us whenever you need to, which is exactly what we aim to provide for all our customers.
Thanks again for choosing Prime Security for your security needs! 😊
Best regards,
Prime Security
Once again thanks to Prime Security
I have always found Prime Security to be very helpful. Dylan was very patient taking me through step by step to get my cameras linked to the new router and back on my phone app.
18 février 2025
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for your continued trust in Prime Security and for renewing your support package with Dan! We're delighted to hear that your system is working well, and we completely understand the value of having that extra peace of mind with ongoing support.
It's great that everything is running smoothly so far, and please remember that we're always here if you need any assistance in the future. Having that support package means you can rely on us whenever you need to, which is exactly what we aim to provide for all our customers.
Thanks again for choosing Prime Security for your security needs! 😊
Best regards,
Prime Security
Always Helpful
Always Helpful, this time Darragh was the agent who helped me set up again the software on my computer. Great service, thank you
18 février 2025
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for sharing your experience with our support team! We're really pleased to hear that Darragh was able to help you successfully set up your software again. It's wonderful feedback that you find our team consistently helpful - that's exactly the kind of service we strive to maintain.
We'll be sure to pass along your kind words to Darragh. If you need any further assistance with your security system in the future, please don't hesitate to reach out to us - we're always here to help!
Best regards,
Prime Security
Expert knowledge on the product
Expert knowledge on the product, could not do enough to help! If you want customer after care still after 5 years Prime Security should be your next call.
17 février 2025
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for such wonderful feedback and for highlighting our commitment to long-term customer care! We're truly delighted to hear about your positive experience with our team even after 5 years. It's exactly this kind of lasting relationship with our customers that we aim to build at Prime Security.
Your comment about our expert product knowledge and willingness to help really means a lot to us - these are core values we strive to maintain in every interaction. We believe that great security service doesn't end with installation, but continues throughout the lifetime of your system.
If you or anyone else needs expert security solutions and dedicated aftercare, please don't hesitate to reach out:
Call us: 03337720954
Visit: www.primesecurityltd.co.uk
Thanks again for your continued trust in Prime Security!
Best regards,
Prime Security
Fantastic customer service
Fantastic customer service , problem solved so quickly with the experts at hand to help. Would definitely recommend prime security for all your cameras.
17 février 2025
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for taking the time to share your wonderful feedback! We're delighted to hear that our team was able to quickly resolve your issue. It's great to know that you found our experts helpful - providing swift, professional support is exactly what we aim for at Prime Security.
Your recommendation means a lot to us, and we're proud to be your trusted choice for security cameras. If you or anyone else needs assistance with security solutions, we're always here to help:
Call us: 03337720954
Visit: www.primesecurityltd.co.uk
Thanks again for choosing Prime Security!
Best regards,
Prime Security
EXCELLENT CUSTOMER SERVICE from DAN
I have had the CCTV system, 3 cameras fitted by Prime Security a few years ago. The company and the phone support team are highly recommended by me. Brilliant support and advice from DAN . Thank you.
13 février 2024
Avis spontané
Réponse de Prime Security Installations Limited
Thank you so much for your wonderful feedback! We're delighted to hear that you're happy with your CCTV system and that our team, especially Dan, provided you with brilliant support and advice. Ensuring our customers feel secure and supported is what we strive for at Prime Security.
Your recommendation truly means a lot to us! If you ever need any assistance or upgrades, we're always here to help.
📞 Call us: 03337720954
🌐 Visit: www.primesecurityltd.co.uk
Thanks again for choosing Prime Security!
**Best regards,**
*Prime Security*
Excellent support
The representative, Dylan, was extremely helpful and knowledgeable. He was very patient with my lack of knowledge and talked me through the process to reconnect. Very nice and an excellent outcome.
11 février 2025
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for your kind words! We're so pleased to hear that Dylan provided helpful, patient, and knowledgeable support. Ensuring a smooth and stress-free experience for our customers is always our goal, and we're glad he could guide you through the process successfully.
In addition to CCTV, we also offer alarm systems, doorbells, intercoms, and networking services to keep your home and business secure and connected. If you ever need assistance with any of these, we’re always here to help!
📞 Call us: 03337720954
🌐 Visit: www.primesecurityltd.co.uk
Thanks again for choosing Prime Security!
**Best regards,**
*Prime Security*
Great experience
Dylan from the technical support was so helpful, knowledgeable and friendly to talk to. He was very patient when dealing with our CCTV issue and happy to explain and double check everything was in working order. Very thorough!
10 février 2025
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for your fantastic feedback! We're delighted to hear that Dylan provided such helpful, knowledgeable, and friendly support. Making sure everything is working perfectly and giving our customers peace of mind is exactly what we aim for.
Along with CCTV, we also offer alarm systems, doorbells, intercoms, and networking services to keep your property secure and connected. If you ever need any assistance, we’re always happy to help!
📞 Call us: 03337720954
🌐 Visit: www.primesecurityltd.co.uk
Thanks again for choosing Prime Security!
**Best regards,**
*Prime Security*
they persevere until the issue is fixed
they persevere until the issue is fixed, Dylan is a star!
7 février 2025
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for your kind words! We’re so pleased to hear that Dylan’s dedication made a difference. Persevering until the issue is fully resolved is exactly what we strive for, and we’re glad you had a great experience.
Along with CCTV support, we also offer alarm systems, doorbells, intercoms, and networking services to keep your property secure. If you ever need assistance, we’re always here to help!
📞 Call us: 03337720954
🌐 Visit: www.primesecurityltd.co.uk
Thanks again for choosing Prime Security!
Best regards,
Prime Security
Dylan from the support team was…
Dylan from the support team was excellent, efficient and knew exactly what the fault was. He was friendly and very polite and dealt with the CCTV system problem for myself without any hesitation. So thank you, always a pleasure speaking with yourselves.
10 février 2025
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for your wonderful feedback! We’re thrilled to hear that Dylan provided excellent and efficient support while quickly identifying the issue. Delivering friendly and professional service is exactly what we aim for, and we truly appreciate your kind words.
Along with CCTV, we also offer alarm systems, doorbells, intercoms, and networking services to keep your property secure. If you ever need any assistance, we’re always happy to help!
📞 Call us: 03337720954
🌐 Visit: www.primesecurityltd.co.uk
Thanks again for choosing Prime Security – it’s always a pleasure speaking with you!
Best regards,
Prime Security
Very helpful support from the technical team and easy to understand.
I called Prime Security late in the day for technical help with downloading my CCTV on a new phone. I was called promptly the next working day morning by Dylan who knew everything to do and I had my CCTV downloaded and ready to view within a minute.
10 février 2025
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for your great feedback! We're so pleased to hear that Dylan was able to assist you quickly and get your CCTV set up on your new phone without any hassle. Providing prompt and knowledgeable support is exactly what we strive for!
Along with CCTV, we also offer alarm systems, doorbells, intercoms, and networking services to keep your property secure. If you ever need any assistance, we’re always happy to help!
📞 Call us: 03337720954
🌐 Visit: www.primesecurityltd.co.uk
Thanks again for choosing Prime Security!
Best regards,
Prime Security
Phone and online support was brilliant
Phone and online support was brilliant. Dan was very helpful and solved my issues immediately
5 février 2025
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for your kind words! We’re delighted to hear that Dan provided brilliant support and was able to resolve your issue right away. Ensuring a smooth and hassle-free experience for our customers is exactly what we aim for!
Along with CCTV, we also offer alarm systems, doorbells, intercoms, and networking services to keep your property secure. If you ever need any assistance, we’re always happy to help!
📞 Call us: 03337720954
🌐 Visit: www.primesecurityltd.co.uk
Thanks again for choosing Prime Security!
Best regards,
Prime Security
The online support from Prime Security…
The online support from Prime Security was again brilliant from Darragh.
They manage to either talk you through the issue is a simple and effective way or take over the Computer and sort for you if it needs more technical help.
Abbeydale Tennis Club
4 février 2025
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for your fantastic feedback! We're so pleased to hear that Darragh provided excellent online support and helped resolve your issue efficiently. Whether it’s a quick walkthrough or taking over to sort more technical matters, we’re always here to ensure everything runs smoothly.
In addition to CCTV, we also offer alarm systems, doorbells, intercoms, and networking services to keep your property secure. If you ever need any assistance, we’re always here to help!
📞 Call us: 03337720954
🌐 Visit: www.primesecurityltd.co.uk
Thanks again for choosing Prime Security!
Best regards,
Prime Security
Quick and efficient service
Quick and efficient service. Callum was really up to speed. Great guy.
1 janvier 2025
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for your great feedback! We're so pleased to hear that Callum provided quick and efficient service and was able to help you with ease. We're lucky to have such a great team member!
Along with CCTV, we also offer alarm systems, doorbells, intercoms, and networking services to keep your property secure. If you ever need any assistance, we’re always here to help!
📞 Call us: 03337720954
🌐 Visit: www.primesecurityltd.co.uk
Thanks again for choosing Prime Security!
Best regards,
Prime Security
Callum of Prime
Callum the service engineer that called was very polite and went above and beyond, we are very happy with prime and would recommend this company.
17 janvier 2025
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for your wonderful feedback! We're so glad to hear that Callum went above and beyond to assist you. Providing excellent service and exceeding customer expectations is what we strive for, and it’s great to know you’re happy with the support you received.
Your recommendation means a lot to us! If you ever need further assistance with any of our services, we’re always here to help.
Along with CCTV, we also offer alarm systems, doorbells, intercoms, and networking services to keep your property secure.
📞 Call us: 03337720954
🌐 Visit: www.primesecurityltd.co.uk
Thanks again for choosing Prime Security!
Best regards,
Prime Security
Very good customer services.
22 janvier 2025
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for your feedback! We're so glad to hear that you had a positive experience with our customer service. Providing excellent support is always our top priority!
If you need any further assistance or have any questions, we’re always here to help.
Along with CCTV, we also offer alarm systems, doorbells, intercoms, and networking services to keep your property secure.
📞 Call us: 03337720954
🌐 Visit: www.primesecurityltd.co.uk
Thanks again for choosing Prime Security!
Best regards,
Prime Security
Customer service …
Spoke to Dan about their insurance plan they do and he was brilliant about explaining everything and helpful? Well done Dan
23 janvier 2025
Avis spontané
Réponse de Prime Security Installations Limited
Thank you for your fantastic feedback! We’re so glad to hear that Dan was able to explain everything about our insurance plan clearly and helpfully. Providing great support and ensuring our customers are well-informed is something we take pride in!
If you ever need any further assistance or have more questions, we're always here to help.
Along with CCTV, we also offer alarm systems, doorbells, intercoms, and networking services to keep your property secure.
📞 Call us: 03337720954
🌐 Visit: www.primesecurityltd.co.uk
Thanks again for choosing Prime Security!
Best regards,
Prime Security
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