ProGreen Avis 

good delivery on time and my question answered by the-team promptly .

I placed an order worth over £100 with Pro Green and paid for home delivery. UPS did not attempt redelivery, did not use the safe place and diverted the parcel to a pickup point without my agreement. I contacted Pro Green three times by email and only received an automated AI response, with no human follow‑up or resolution. I should not have to chase a company for a simple paid‑for home delivery, so I have opened a PayPal claim for non‑delivery. Based on my experience, I cannot recommend this retailer.
UPDATE: Despite the issue being unresolved, I even received an automated marketing email asking me to review my ‘recent purchase’, showing they are unaware of the ongoing non‑delivery.”

Competitively priced, well packaged and good tracking

Absolutely useless customer service, led by AI agent Rowen

Still waiting for my order, only AI replies and all lies! Have asked for refund but still just getting inaccurate AI response. Can’t speak to a human as travelling abroad.

Product was good, customer service poor. The website advertises 10% discount for first purchase if you sign up to the newsletter. This wasn’t deducted at the checkout and I then received an email offering me 10% off my NEXT purchase. Spoke to customer service who quibbled about the discount and then begrudgingly offered to credit my card. This wasn’t forthcoming so I called back after a week and they said it was a manual oversight. Eventually received the credit two weeks after my order. Not a great experience and leaves me wondering whether the discount offer is a scam.

Ho acquistato la sega elettrica 2.200 watt modello PG , veramente ottima fatta a pezzi una jucca enorme

The Kurtail is good stuff, it does what it says. There were no problems with delivery either.

All good thank you. Well established supplier/customer relationship. Good promptly delivered. Well packed and per order placed.

Order fulfilled quickly. Only issue was that I received no notification as to when delivery would be made. It was fortunate that I was at home when the courier called.

Brought some pro green amvista phyter it comes with no instructions at all you go to website there are hardly any instructions and are not very good nothing on how often you can use what to avoid etc and many other things missing do not answer emails no returned calls the Ai chat is useless so I now have a product I can't use absolute shambles and 0 customer care take your money and don't care avoid using them

The reply doesn't change anything it's making excuses and I still don't have answers will never use again

Bought pre-seed fertiliser. Watered well morning and night for 4 days then once a day. Fertiliser balls did not dissolved and two weeks later still sitting on lawn. Expensive product for no gain. Customer service could not be more unhelpful. I get more results from Tesco on the shelf products.

** Further to your reply I spoke to three people at your end. Sent photos and info on watering programme. No help whatsoever. Last person I spoke to said he would email supplier and get back to me. I provided code on bag. I never heard again hence my poor review. I have no faith that you will resolve this and I have binned remaining product.

shocking service. Paid £10.99 for next day service. 4 days later product still has not been despatched and querying whether the order can be cancelled. Poor service, poor company policy that is unlawful. The contract I entered was for next day delivery. Refund therefore follows. Cannot recommend them

Great advice given , first class service and fast delivery I don’t need to say more other than I will do business again with them in the future 10/10.

Did not get discount , did not get call back which I asked for on 2 separate chats, did not reply to 2 emails, product was great , just the service was shocking

Awful customer service, I’ve used this company many times over the last few years but they let me down massively on this occasion and handled it poorly. I ordered algoclear pro over 2 weeks prior to my job, after chasing up my order as it hadn’t arrived over a week later I was promised next day delivery which didn’t happen, I called again and was told the same it will be out tomorrow. On the third attempt of getting my order delivered I was told they’re having issues with couriers and couldn’t deliver it for a few more days which I explained would mean I now can’t do the job I’ve had booked in and with no time to reschedule with customer, they then offered to deliver it directly to site the next day (again it didn’t turn up so I had to order a different biocide from another company) this was a big expense to me as I had to still pay staff even though we could not finish the job and had to pay additional hire charges on the tower we had as well as another days wages to go back once we had the biocide from another company delivered. I called and asked for a refund and was told it would take up to 10 working days, 12 working days later no refund I called again and was told this refund had not been issued but will do it now and should be with me within 10 working days - lie and lie broken promise after broken promise and all I was given was “your not the only customer that’s having to wait for there order theres nothing we can do about the issue with the courier”. I won’t be using again and now place all my orders with a new company which have been brilliant

Mares tail weedkiller is now very expensive but it's the only thing I find to be effective!

Very helpful staff , and great price on their products, I'll be shopping again here very soon

Great product range, very competitive pricing, kept up to date in a very timely manner on order and delivery progress