Project EV Avis 1 861

I would like to thank the Project EV team. The were courteous, friendly and professional. I had a Virgin upgraded WiFi hub sent to me thinking it would be quite a simple job to update my Project EV charger however this was not the case. Thank you for your assistance and eventually talking me through the process on a one to one call. Uway deserves a special mention

Paul was amazing and sorted my issue straight away. Charger works perfectly in the app now. Great service and product.

Dealt with Uways and found him very helpful, based on this I would recommend this company.

Getting the app = ridiculous time messing around. Getting the app to work = ridiculous time messing around. App is as clear as mud. A lot of the time noting appears to be happening but it doesn't tell you anything. Everything takes hours. Total rubbish. I final got my car to charge as selected Eco+ mode. I note my solar generation and meter import and export reading over a couple of hours along with my car charge level. It was more than clear that the charger was drawing form the mains and not the pv. I call Project EV tech support. Initial they said my app was showing Eco+ but the charger was actually on Eco. They said try again. I monitored charging again and nothing changed ie still drawing from mains. I rang again and all they did was blame the installer and say it was up to me to take this up with the installer. The most rubbish piece of kit ever with the most rubbish tech support ever.

UPDATE: following my review I was contacted by a manager Phil Duffy who was very refreshingly honest and sincerely wanted to resolve the issue.
I must point out that my charger is 3 years old as it was included with my house which was a new build. Phil acknowledge that there where issues and they have worked to re-design to overcome these. I cannot speak for that as I only have my 3 year old EV charger. Phil had an engineer visit me and it turns out the the original installation did indeed omit the CT clamp. I was however able to Google and work around this by using the lowest draw setting on my mini, switching the EV charger main fuse limit to 13kw so that it draws approx 1.3 kw which is less than my PV output on a sunny day of 1.6kw ie I achieve charging 100% on sunshine on the ECO setting. Note that the tech support offered NO ADVISE to achieve this! Due to the lack of CT clamp my charge is effectively 'dumb' and my house just see the charger just like another appliance like a washing machine. I understand all that but the support staff you can call were not up to speed and Phil did again honestly acknowledge that.
The engineer who called out was excellent and very knowledgeable. They have sent me a report so that I can take the issue up with the developer. I have emailed this to the developer and they are not replying so I am totally left in the lurch. I have called Project EV tech support again and they just wont answer anything sighting the lack of CT clamp. I think the tech support team are useless but Phill Duffy knows his stuff and so does their Engineer. But all that is useless to you if they do not have control over installation via an approved installer scheme. So if your issue is installation the above is as much as they will do which gets you no further along. So, I stick to my 1 star review.

Great support from Paul, he was patient and ensured that I was up and working 👍🏽

Samuel Phillips was so helpful and very calm and got it sorted

Fantastic support over the phone today. Sorted my EV charger problem out straight away!

I have experienced a quick, efficient and caring service. Samuel Phillips was excellent. I would highly recommend Project EV. For a novice, like myself, it is so reassuring to know you can get such professional help in a timely manner.

Paul was very helpful in the set up of this unit under difficult site conditions
Well done Paul
Mike

Issues in setting up my charger and was put through to Uways who patiently and with care took me through the software and inputting needed. He was a star! Nothing but praise.

Fantastic service from Uways
Professional and very knowledgeable

Had an issue with pairing my EV charger with my phone. Uways was extremely helpful, not only was he patient in taking me through the steps but also kept me posted all the way through. I called just about at closing time and not once he tried to rush the call, great service and I managed to charge my car with ease.

Raised a service ticket on Sunday and I must say AI assistant was good at getting the information about my charging problem ready for a technician to take a look on Monday morning. Excellent email communication throughout. The technician (John Bone) quickly responded and sorted the problem over the airwaves by updating the firmware and changing some settings. Very impressed!

Few alterations to the settings and we are back up and running, Thank you Lewis.

Paul Kolawole at the EV support centre gave excellent and patient guidance to get my car charger internet connection up and running both on the telephone and by email.
Very much recommend his assistance.
Thanks
Steve

Thank you Lewis for helping us to change our broadband service on our Ev charger app. You were very patient, kind and polite. You are a star!!!

Paul was not only very helpful, but also very patient with a non technical old bloke on the other end of the line. Thanks Paul for getting me all set-up.

After days of the charger not connecting tp project ev system ,I had the day off work ,lewis took my call and for over a hour constantly trying different things ,eventually successfully get the charger all up and running granted some of it was my fault but lewis sorted it all out and was very polite the full conversation ,I would highly recommend this service if anyone had a problem thanks again mark

The agent was able to get my charger working with my app and guided me clearly through the process.

Had the EV charger fitted but was unable to get it linked to my phone using the instructions. However after getting through to the help line Samuel helped to sort this immediately. The user manual could just do with updating to say you need to stand next to the charger to link it to your phone