Project EV Avis 1 861

The call handler Lewis was fantastically patient with my call to connect the EV charger online. The instructions given were clear and understandable. I was led through the process step by step. Even when the phone line disconnected Lewis called me back immediately. Super helpful, thanks.

I was having issues where my vehicle was not charging during the night . Paul took me through step by step process to get the issues I was having corrected.
I was getting stressed out but Paul was very understanding.

Trying to connect the EV charger to the app on your own is a miserable experience so rest your laurels and call them up. It took ages to get through but when I did, I spoke to an excellent rep called Uways who was good as gold and stepped me expertly through the whole thing. Now I am up and running - happy days!

Great service from Lewis Woolett and Uways whohelped solve the problem of why i couldn't get my charger connected after moving house. Their attention to detail spotted one word written in the wrong case - this solved the problem and saved on a potentially expensive home visit, so thanks guys!

I had a great experience having had everything sorted on the phone. Thank you!

Staff were attentive and persistent in trying to help solve previous charger issues. In the end we bought Project EV charger and had this fitted by Chris. New PeV charger working well and grateful for good customer service and Chris, the very helpful engineer.

Fast service

Had their charger for 5 years and this is the first issue I had

The team fixed it immediately & were super friendly

Uways was very helpful when I called through for support when I had an issue connecting my ev charger. We were on the phone for over an hour trying multiple different solutions. We then followed up via email until the issue was resolved. 5*

Uways Subhani helped to re connect my EV Charger after having connection issues , the communication and friendly service was amazing thank you! Would recommend Project EV

My Project EV APEX charger stopped connecting properly and I couldn’t charge my vehicle. I was concerned it would take a long time to resolve or require an engineer visit, but Samuel quickly identified the issue, guided me through reconnecting the charger to Wi-Fi, and got everything working again.

Really appreciate the help. Thanks Samuel and the team

Lewis talked me through each area of the problems I was having and solved it with patience and understanding without saying jargon or confusing me

Lewis Woollett the technical guy was absolutely excellent! He was very patient, understanding and very knowledgeable and helpful. First class experience.

I recently had an EV charger installed at my home, and I am extremely pleased with the service provided. The work was carried out professionally, efficiently, and to a very high standard. Everything was explained clearly, the installation was completed neatly, and the area was left clean and tidy afterwards.

The charger is working perfectly, and I was impressed by the attention to detail and commitment to quality throughout the process. I would highly recommend this electrician to anyone looking for reliable, knowledgeable, and professional electrical services. Thank you for an excellent job!

Many thanks to Lewis Woollett, very professional and patient in helping me sort out my electric charger.

Sam was very knowledgeable and resolved the issue quickly!

Dealt with the customer service team, 5 star and very helpful, there commercial ev charger has been great addition to our place

I have attempted to integrate my VW ID.3 with EDF’s Smart Charge bolt-on, which works in a similar way to Octopus’ and E.On’s equivalent offerings. Unfortunately, my Project EV Apex charger will enter a “stop” state after 30 minutes when it is being used with my EDF Smart Charge Bolt-On even in “plug and play mode”. This means that my Project EV Apex charger does not work with smart tariffs due to this software design issue.

Project EV communicated to me that they do not recommend that the Apex charger is used with smart tariffs such as Intelligent Octopus Go, E.On Smart Drive or EDF Smart Charge bolt-on. This is despite the car controlling when it should be charging and the Project EV Charger being in “plug and play mode”.

I have used electric vehicle chargers from Pod Point, Ohme and EO Charging and none of these chargers enter a “stop” state after 30 minutes in “plug and play mode”.

I have reached out to Project EV on multiple occasions and I have escalated my issue. There has been no urgency to resolve this issue despite it being reported by multiple people.

Unfortunately given this flawed software design, and the lack of urgency to resolve this issue; I am unable to recommend a Project EV Apex charger.

Had a set up issue with our EV charging point which led me to call the support team.I had an excellent experience with Samuel Phillips , he was very clear, detailed , he guided and explained things properly and very quickly resolved the issue with my EV charger . Thank you Sam

I have had to call regarding my EV charger being off-line.
Spoke with Samuel Phillips, what a star, got me back up and running within no time at all.
Many thanks

I recently joined Android family from Apple ecosystem. I have a Project EV charger and was using Project EV app in iOS which is working fine. However, when I tried to setup Project EV+ in my Android phone, I could only see "Offline" for my charger. I left a ticket in Project EV's support page and they replied and sorted me out within minutes, after several conversations, it clearly stated the procedures on managing the settings and finally I can only access my charger on both systems. Really appreciate Lewis Woollett and Afsar quick and professional help