Project EV Avis 1 861

Had a technical issue with our charger and Paul Kolawole was fantastic and solved the problem over the phone, good service!

Had an issue with my new car charger. But a phone call with Paul soon got the issue sorted. Very helpful and explained what had happened.

Unbelievable knowledge and patience, the absolute gold standard for tech support. Complex problem and dumb user (me!) where overcome in a single call. Paul was amazing.

Thanking Paul Kolawole for all his help resolving the issue with my charging stations onsite. he stayed with it and provided detailed information till we got the resolution. Excellent service. This is why, as a company, we use Project EV.

5 stars for my technician Samuel Phillips and 3 stars for the environment he works in. He was very patient and talked me through the whole process of getting my EV charger linked to the correct app. It was difficult to know when he was talking to me as there was so much background noise from other technicians helping other callers

Paul Kolawole was very calm and talked me through the whole process step by step.

Called for help to share the Apex EV app with my wife. Uways was excellent from start to finish and quickly sorted the issue.

Having had a bad experience with the company their response was excellent and my initial experience was superseded by quality customer service and I am now writing this review ( I thought I had already done so ) to compliment them on doing everything they could to help. On this basis I would recommend them to anyone. The technical expertise was always there and the apology for the late response initially was sincere. 5 stars.

Excellent service

Paul Kolawole was very helpful & resolved my query within a few minutes- thank you again

Samuel was extremely helpful in explaining how to use the charger and guiding me through the app installation and setup process. He made sure I understood all the key features, including how to start charging, monitor usage, and manage settings through the app.

Even though the charger was pre-installed, the support I received made a big difference. The app was easy to set up, and the clear explanation ensured I could start using everything confidently right away.

Overall, a very positive experience with both the charger and the support provided.

I called for technical help with my home charger, Paul walked me through the setup and connection to my internet clearly. Excellent customer service!

Sam was very helpful and patient and found the problem that prevented me connecting the app to my EV charger. He then guided me through the procedure to reconnect. Thank you

Had the charger 2 years without issue before discovering the installer (not from P-EV) had set a limited on current! Spoke to Lewis Woollett at Project EV today, who was excellent. Took control of the unit remotely, updated the firmware, tested the current (now full beans!) and handed it back to me in such a short space of time. Super polite, patient, helpful and competent. Great service.

Lewis Woollett in EV Technical Centre was excellent in sorting out my App connection to my EV charger.

Great charger, had a bit of a problem with the app so contacted Project EV for help. It took a few emails back and forth to sort the issue but Sam was always quick to reply and got the app working perfectly on my android phone.

I was having a problem connecting my charger to the app and network. Both Sam and Lewis were extremely helpful and patient and resolved the issue.
Thanks again to both of you

Fantastic help changing a setting with the Project EV app.All working as it should now .

Setting up the 'first time' use of my home charger was proving to be an issue. Contacted Customer Technical back-up team, & with the aid of 'Lewis', the set-up process was made quick & simple. Lewis had immense patience as I progressed, albeit slowly, until we were up & running. Many thanks!

I had an issue with my Project EV charging unit which I bought as a nearly new unit. It was connecting to the Electric Miles system/app which I did not want.
I called Project EV who helped me through a factory reset/reboot of the unit to get me on their system/app.
Samuel Philips the advisor was very helpful, clear and patient.
I can highly recommend Project EV for any of your electric charging needs👍🏼