Project EV Avis 1 861

Lewis was really helpful on the phone and very knowledgeable. Got my charger registered and set-up in no time, thanks again.

We have four public chargers and two private chargers.

The private chargers activated by RF cards are fine, rarely an issue. Unfortunately our public-use chargers are a disaster. The issues appear to be 90% to do with the crappy Project EV app. Over the last 25 customer EV charging attempts 36% have failed. 10 or 18p is charged (to connect) and it then locks out our customers. They then can't use any of the chargers. We had a work-around with our own main account and RF cards, but it has just locked out our account too. Terrific. I spend several hours a week trying to un**** these things.

Project EV offers zero customer service at weekends, so there's nothing to be done if you have a problem. We have a lot of weekend booking so this is when most problems happen.

I (begrudgingly) renewed my expensive Project EV subscription to manage the systems a month ago, they then sent me an email a month later informing me that "my subscription had expired". I tried calling at 4.40pm, but they'd all gone home for the weekend. The left and right hand of this company are strangers to each other.

I'm writing this 1 star review as I don't think that they take any of our concerns seriously, I have been a customer for over 6 years.

Great service and attention from
Jaida-Leigh Esson. Being a complete novice. Jaida went above and beyond to inform, activate and update my electric charger. Amazing and prompt service all round.

Really easy to get in touch with. Super helpful and solved my issue straight away.

It was really easy to set up and specially would like to thank Lewis Woollett who helped to set it up from the beginning till finish. Lewis guided well through the process.

Fantastic customer support provided by Ade. A real pleasure to deal with and took the time to ensure I understood the partner portal.

Lewis did a great job talking me through what I had to do online to get my charger updated and back into action. He was very patient with my lack of technical ability

Always breaking....in 3 years i am on my third charger!.
slow in getting anyone out to come and look and expect to not have a charger for 2 weeks! when you call it sounds like your ringing a back office with everyone having a laugh in the background.

Paul kolawole who helped me today was very kind and patient it took us over an hour but he was very calm and sorted out all my problems and now I am completely confident and satisfied that he has sorted everything out

Samuel P. was just amazing with me. Patient kind and good communication. I feel reassured that I always have someone at the end of a phone.

Helpful and patient in working through steps to solve the problem

Absolutely amazing customer service.

After multiple attempts of trying to setup my charger without success, I decided to call for help. Lewis Woollett took my call. He knew what my issue was straight away and talked me through all the steps required to get up and running within 10 minutes. Thank you

Great customer service by sam

Thank you for the quick response and help

After having difficulty setting up the chargers due to no network where the chargers were located Lewis Woolett (Project EV) was a great help providing support over the phone step by step to get these operational to my clients specific charging requirements. My client has since requested we install another charger on the back of the previous works.

Great experience. My fault starting my EV charge. But phoned the help line and the problem was sorted.
Very efficient. Thanks

I cant rate the customer experience any higher the experience was made seamless by the quality of the customer service member Samuel Phillips

Paul was highly professional and took the time to clearly explain each step of the project EV charging setup process. His guidance made the entire experience smooth and easy to understand, greatly improving my overall charging experience.

We needed help reconnecting our Project EV charger to the internet following a change in ISP. Whilst we have done this before, there seemed to be an issue this time, which Sam quickly resolved his end. Sam P was excellent, he talked me through what I needed to do, calmly and patiently in simple, small easy to follow steps. Many thanks Sam!