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I didn't know clearing the cache was something you had to do on a gambling website. The game lobby refused to load at all until customer support told me to, and nothing on screen suggested that.

I wrote out it out properly while the dinner was cooking so it would be clear, dates, amounts and the withdrawal reference, and the response asked which withdrawal I meant. There was only one, and no one read it.

The promotion page said the complimentary spins are on any Bonanza title. Mine only worked on one of them, and the other four returned with a message about that game not being part of the offer. So which is it? No one would say

The information panel lists volatility for about two thirds of the slots and leaves it blank for the rest. The providers publish that figure for those games anyway, so the information exists; somebody has simply chosen not to display it on the page.

I check the withdrawal screen too often, I know that, but five days on £80 with no status change and without an email isn't me being impatient, that is just nothing happening at their end

From my experience, the game lobby states NEW next to games that have been there since february, and the row for new releases hasn't moved in five weeks. I went back through my own records to be sure of it.

The promotional emails carried on right through a 7 day cool off, 3 of them, all about deposit offers. Requested them to stop and was pointed at a marketing screen already set to no, and nothing has moved since.

Set a limit, got a confirmation email, and then a deposit processed the next day anyway. Asked customer support and the response said the limit was awaiting processing, which wasn't a word that appeared anywhere on the page when I saved it.

On my first withdrawal I ever requested and the system cancelled it since a bonus was still active, no one stated that would happen, the £70 just landed back in the balance overnight.

So the limits page saved a £30 weekly cap, the confirmation email stated £30 weekly, and the payment section let £45 through in 5 days. Support chat stated the cap hadn't ended applying. 5 Days isn't a delay, that is just broken.

The file list appears after the withdrawal request, not before. So the 3 day awaiting processing window starts, then they ask for a passport, then the clock restarts. Nobody clarifies that up front anywhere.

There is no file listing anywhere before you withdraw. You request the funds, then it tells you what it wants, and no one warns you the 3 day clock only starts after that bit.

In my case, ticket 20984 about a £70 withdrawal request was raised on the sunday evening once the kids were in bed. The first response came wednesday wanting details already in the ticket, and the second, nine days afterwards, closed it as a duplicate.

Nick stated the files were fine on the tuesday and a second email requested the same passport page on the thursday. So which is it, and does anybody there not look at what was already sent for the withdrawal request?

The request for a utility bill arrived at 11 at night while I was locking up, and the withdrawal request it was blocking had been awaiting processing since the friday before with nothing on the account to say why.

From my experience, I asked a plain question about whether a cancelled withdrawal request reopens the wagering on a bonus, and the answer was a link to the responsible gambling screen! Asked twice more, received the same link twice more, and nothing about wagering.

Continued a note of it since it continued happening. Three withdrawals, three different waits of two days, five days and nine days, the same card each time, same amount range, and the screen estimate stated two working days throughout.

In my case, told the wife the funds was on its way, then checked again and the £130 had gone back into the balance, supposedly the card had expired, and no one thought to mention that.

I thought I had broken something since the deposit screen came up blank twice. It wasn't me, it does that in Firefox apparently, which no one mentions anywhere on the website

I wrote the dates on the back of a receipt so I would not forget them. I claimed on the 3rd; the offer said 30 days, the bonus panel said 21, yet it expired on the 17th while £22 of wagering was still outstanding.