Public Goods Avis 682

Margo from Public Goods answered my question very quickly and I appreciate the information she gave me!

Quick and pleasant response.

I received prompt service on a return that I requested. It was easy to get responses from customer service for the products I received. They were in good condition, but I didn't realize they were larger than I imagined. (I'm not very good at visualizing the sizes of canisters and I found they were too big for just holding a bag of coffee or a small container of sugar).

In 2020, at the height of the Covid pandemic, I made a single one-time purchase of toilet paper and soap from Public Goods. I did not sign up for a membership of any kind. Years later, in 2025, I was charged $79 for a membership I never authorized. This charge went unnoticed. Then in 2026, I was charged another $79 — and only noticed because I happened to review my statement. That's $158 in charges I never consented to, billed to a credit card I used once, years prior. This is not a membership I enrolled in. This is a company that retained my payment details from a pandemic-era purchase and used them to silently bill me on an annual basis with no clear disclosure, no reminder emails, and no expectation on my part that any recurring charge was authorized. Public Goods markets itself as an eco-conscious, values-driven brand. In my view, that positioning is being used to lower consumers' guard and discourage scrutiny of their actual business practices. Charging a fraudulent fee years after a customer's only purchase is predatory, regardless of how it's branded.

Thank you
Dhee took the time to help me with my issue. That alone says alot these days. I half expected to be told that nothing could be done. But Dhee was kind enough to look into my issue. I really appreciate it. Thank you

Absolutely HORRENDOUS "customer service". They are horrific. Please do not purchase anything from here. If you do not receive your order they will gaslight you and refuse to help you. This is one of the worst companies. I believe the 5 star reviews are not real.

Margot, the customer support rep and her company truly exemplifies what “Customer Service” means, rather than the typical “Customer No Service “ that the general public often found themselves having to put up with.

Fast nd great

I bought the 3pack of cleaners. Surface, bathroom, and glass. I used them same day they arrived. Absolutely love them! They clean so well, non toxic, and I am obsessed!! I hate using cleaners you buy from the stores with all the toxins in them. I am so blessed to have found public goods.

I would definitely buy if it was more affordable in Canada, I made a mistake with my purchase and they helped me cancel it since it was in US dollars. Great brand and I love what they’re doing.

I appreciate Public Goods for supporting me with my "lost" package. They immediately replaced the items in stock and re-funded me for the ones that weren't. Margot was the support person and really was really helpful and nice!

Quick and easy

Problem handled quickly and efficiently.

I canceled my membership in January and even emailed them to confirm it was canceled. I received an email back saying that yes, it was canceled. On March 18th I received an email and credit card charge renewing my membership. This company has no way to call them and you're forced to send an email or text and then wait "1-2 days for a response because they're so busy". I would never do business with them again!

Actioned against my request in a timely manner.

I had a problem with a product I ordered less than 6 months ago. It was resolved in a very timely and professional manner and to my complete satisfaction. I try to be pretty selective with my purchases, but sometimes things happen. And that is why customer service is very important! I recommend Public Goods 100%! 😊

Margot is an excellent customer service employee. She is clear , efficient and so fast in responding.

I reached out to Public Good with a question on a Sunday. Not expecting any response for a few days, I was happily surprised when a response came in a few hrs. Margot answered rapidly & clearly. She gave me fabulous & friendly customer service.
Public Goods not only has wonderful products but also great customer service.

My issue was resolved in record time. I really appreciate the service.

I appreciated the prompt response from the customer service representative. I am so happy with the quality of products with Public Goods.