Public Goods Avis 

I recently ordered the face cream along with the eye cream. When I opened the eye cream it was almost empty. I reached out to the company and they offered to refund my money or send me another one. I chose to have them send me a new one. When it arrived I found the same amount of product in the container, about 1/3 full. I guess that is how much you get.
I used the face cream for 2 weeks and my face broke out. I discontinued using it and 3 days later my skin was back to normal.

Public Goods gives off this clean minimal ethical vibe, and I really wanted to like them, but the experience feels mixed. Some items feel thoughtfully made, others feel like they were rushed just to fill the catalog. Shipping delays happen more often than they admit. The brand image is strong, but the operational side feels shaky. I keep hoping they will improve because the concept is good, but right now the quality jumps around too much to trust them fully.

Dhee understood and offered a great solution, since I had exhausted possibilities to locate the package on my end.

Top notch customer service. Great products. Clean ingredients. Aesthetic branding. Been a customer for many many years. What more is there to say?

Answered my question quickly! I’m new to the site. So, this is great. Thanks.

Very helpful and easy to communicate with. To nudge up to 5 stars I would like to have heard any steps that might be put in place to prevent this happening again.

The replies were quite quick and very helpful. Dhee was able to determine what I needed and responded quickly and efficiently. Two days later, my products are due to arrive.

Margot was awesome. I still haven't received my package, but will wait to let her know - one way or the other - until Monday. She was prompt and willing to work with me.
Keep her on board!
Cindy

Margot was who helped me with my mishap when ordering. She was kind, quick, and professional. She answered all my questions and resolved the issue quickly and I appreciate what she did for me!

I ordered and received 6 bags of Ramen noodles and the Best Before date is Dec 2025. It’s a little upsetting for the shelf life was only two months. Why I had to pay for merchandise you would no longer sell in two months is beyond me.

I realized as soon as I hit the "Order" button that I had forgot to change the delivery address. I emailed Customer Service right away and Margot answered me with in seconds. I sent her the correct address and she had it all taken care of. She is so nice!

Fantastic merch, fast shipping and truly awesome customer service. Love it!!

Dhee was super helpful and understanding. Very professional. Very quick and simple. I got a refund from Public goods after not using it for 2 years. Thank you very much for the help especially in these financial difficult times.

I needed to cancel my membership with Public Goods as my circumstances have changed. Nothing to do with that company. I have to say, Margot went above and beyond by securing me a refund for the membership I unknowingly was charged. Not everyone would do that!! Very impressed with them.

They continue to charge me for a subscription I do NOT have every year. There is no where to cancel it or do anything and it is a a huge headache. Do not ever order anything from this company!!

I brought an item from this website about 1 year ago, and then a year later I was charged almost $80. Once I ended a membership I had no idea I had, and then requested a refund, I was immediately refunded.

Surreptitiously opted me into a membership - I would not recommend this shop to anyone

Simple, sustainable products and packaging help me keep a healthy home. I have been a member for years, as they do not disappoint. I order about once a month. Really love so many of their products, made without the toxins in name brand stuffs.

The sheets PUBLIC GOODS sold me reeked of a vomit like smell. The smell was formaldehyde used as sizing. The company at first sent me the Classic SHUT UP AND GO AWAY letter…but I pushed back…the sheet was $70. So they finally offered to let me return it. But image the poor women in the sweatshop in India where the sheet came from. I don’t think Public Goods is an ethical company at all.
I am advising my friends to avoid them. They stink.