I bought a Clarke submersible transfer pump model number STP12. Very pleased. Prompt delivery, well packed, easy instructions and it works well. Wasn't able to give a review sooner because I hadn't us... Voir plus
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From ordering to delivery excellent service . We had a problem with the wrong PSI unit being sent. Resolved within in a day collected wrong PSI and and delivered the correct one same day. We h... Voir plus
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Really great service. I called to check stock as another supplier advised I would have to wait a minimum of 10 Days. I was offered a price match minus another small discount to get my business. Del... Voir plus
Ordered on Line after afternoon deadline. Received phone call next morning to say pump was in stock and I could collect it at any time, if not convenient delivery would be next day. As Tremble Pumps... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de pompes
- Fournisseur de chauffe-eau
- Magasin de matériel de plomberie
- Service et équipement de pompage
- Fournisseur de pompe à eau
À propos de Pump Sales Direct
Écrit par l'entreprise
Pump Sales Direct is an online supplier of genuine pump products and manufacturer-specified parts.
Working closely with leading brands and holding significant stock, we offer fast turnaround and competitive pricing.
Email us at: customerservices@pumpsalesdirect.co.uk
Call us on:
0800 008 6405
Working closely with leading brands and holding significant stock, we offer fast turnaround and competitive pricing.
Email us at: customerservices@pumpsalesdirect.co.uk
Call us on:
0800 008 6405
Coordonnées de contact
Unit 3, Derby Trading Estate, Stores Road, DE21 4BE, Derby, Royaume-Uni
- 0800 008 6405
- customerservices@pumpsalesdirect.co.uk
- pumpsalesdirect.co.uk
4,7
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Pump Sales Direct
Thanks for the positive review, Paul. Good price, next day delivery and no messing about - just how it should be.
Thanks,
The PSD Team
i paid extra for an early delivery and…
i paid extra for an early delivery and it never happened and no response when i asked
Bit sad really as i could have driven there to collect
26 mai 2026
Réponse de Pump Sales Direct
Thanks for your feedback, Richard. We're sorry the order didn't arrive within the expected timeframe. Having reviewed the order, there was a slight delay due to stock availability, which unfortunately affected dispatch.
We can't find any record of contact relating to this order, but we understand your frustration, particularly after paying for next-day delivery, and apologise for the inconvenience caused.
Thanks,
The PSD Team
Great service switch arrived very…
Great service switch arrived very quickly it meant we could have our water restored
22 mai 2026
Réponse de Pump Sales Direct
Thanks for the amazing review, Colin. Sounds like the quick turnaround made a real difference - we're glad to hear you got everything restored quickly.
Thanks,
The PSD Team
Very easy transaction and the delivery…
Very easy transaction and the delivery time was impeccable
21 mai 2026
Réponse de Pump Sales Direct
Thanks for the awesome review! Nice and straightforward with delivery landing right on cue - exactly what you want.
Thanks,
The PSD Team
phoned because need urgent replacement
phoned because need urgent replacement, told get online and book for next day delivery , got email all arrived in time, perfect customer service
21 mai 2026
Réponse de Pump Sales Direct
Thanks for the great review! When something’s urgent, speed matters. So, we're glad the team got you sorted quickly, and everything arrived on time.
Thanks,
The PSD Team
Prompt
Prompt, professional service. Great range and had everything we needed
Friendly staff service & support
Would recommend
5 mai 2026
Réponse de Pump Sales Direct
Really appreciate the positive feedback. Having what you need in stock is one thing, but backing it up with proper support matters just as much.
Thanks,
The PSD Team
Réponse de Pump Sales Direct
Thanks for the great review, Andrew. Everything doing exactly what it should - we’ll take that!
Thanks,
The PSD Team
Réponse de Pump Sales Direct
No delays and no issues once installed? Sounds like a good result all round. Thanks for the awesome review, Richard!
Thanks,
The PSD Team
Good quality and simple to use
13 mai 2026
Réponse de Pump Sales Direct
Thanks for the positive review, Roger. Straightforward and reliable is what we aim for, so that’s great to hear. If you need us again, you know where we are.
Thanks,
The PSD Team
Good product at a very competitive…
Good product at a very competitive price and quick delivery! Highly recommend
18 mai 2026
Réponse de Pump Sales Direct
Thanks for the great review, Mick. Good product, competitive price and quick delivery... glad everything hit the mark.
Thanks,
The PSD Team
Experience was Great...
Experience was Great.... We are fully satisfied....Immediate dispatch... Item quality was very good as described.
26 mars 2026
Réponse de Pump Sales Direct
Thanks for your awesome review. Quick dispatch, good quality and no surprises - exactly how we like things to go.
Thanks,
The PSD Team
Pump delivery
Pump arrived one day later than stated even though we paid for fast delivery. That said it arrived well wrapped and protected. It was oversized compared to our last pump so had to reshape piping
16 mai 2026
Réponse de Pump Sales Direct
Thanks for the positive feedback, Vincent.
Sorry the delivery didn’t arrive within the expected timeframe, especially after upgrading the shipping option.
Glad to hear it arrived well packed and protected, though, and we hope the installation adjustments were manageable in the end.
Thanks,
The PSD Team
Réponse de Pump Sales Direct
Thanks for the great feedback, Roy. No digging around the website and no waiting about for delivery... sounds like a good result all round.
Thanks,
The PSD Team
Réponse de Pump Sales Direct
Really appreciate that, David - knowing the products is one thing, but being easy to deal with matters just as much.
Thanks,
The PSD Team
The hose bought with the pump…
The hose bought with the pump recommended on their website does not fit the pump outlet connector. Even with jubilee clip the pressure is forcing hose loose.
14 mai 2026
Réponse de Pump Sales Direct
Thanks for your feedback, Edward.
Having looked into this, it appears the recommended hose shown alongside the pump wasn’t the correct match for that particular setup, which would explain the connection issue you experienced.
Apologies for the inconvenience caused - we’ll be reviewing this to help avoid similar confusion in future. And if you need any help getting the correct setup sorted, our team will be happy to assist.
Thanks,
The PSD Team
Excellent customer service
Excellent customer service. I had an issue with a pump. They were extremely helpful throughout the replacement process.
22 avril 2026
Réponse de Pump Sales Direct
Thanks for the awesome review! When issues do pop up, we always aim to get things resolved without any unnecessary hassle - glad we could help.
Thanks,
The PSD Team
Amazing delivery
Amazing delivery, within 24 hrs and excellent packaging. And of course works perfectly as expected. A++++
6 mai 2026
Réponse de Pump Sales Direct
A++++ back at you, Jeremy! Glad it arrived quickly, survived the journey properly packed, and got straight to work.
Thanks,
The PSD Team
Réponse de Pump Sales Direct
Right on time and smooth service to match - job done. Thanks for the great review, Jon.
Thanks,
The PSD Team
Basically good
Item arrived quickly, very well packed. My only quibble is that the (25mm) 'hosetail' is shorter, I think, than that on earlier versions of this pump and as shown on the advertising material for it (and maybe tapered a little?). The consequence was that when the pump started it blew the hose off. I've had to buy separately a replacement more like the earlier version. It now works fine.
27 avril 2026
Réponse de Pump Sales Direct
Thanks for the detailed review, Bob. We're glad the pump arrived quickly and well packed, and that you’ve now got everything working properly.
We appreciate the feedback on the hosetail setup as well - comments like this are always useful for us to review.
Thanks,
The PSD Team
Réponse de Pump Sales Direct
Appreciate the positive feedback, Will. Fast turnaround and a great price? Can’t ask for much more.
Thanks,
The PSD Team
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