Puzzle Post Avis 

768
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Did a pre-order for the Taskmaster Advent Calendar over the summer. The Puzzle Post team was absolutely amazing with communicating when/how order were being dispatched throughout the summer & fall.... Voir plus

Noté 5 sur 5 étoiles

I cannot fault the customer service with Puzzle Post. I backed a project of theirs on Kickstarter and I received regular updates and the Advent Calendar was dispatched as and when stated and was perf... Voir plus

Noté 5 sur 5 étoiles

I placed an order with this company but Royal Mail delivered it to the wrong address. I contacted Puzzle Post with pics and they said to check with neighbours. After confirming that we had done th... Voir plus

Noté 1 sur 5 étoiles

Attempted to play “ The Betrayal” last night. The whole thing was utterly incomprehensible, one of the most obscure, over priced escape games we have ever played. A complete waste of money.

À propos de l'entreprise

  1. Boutique de cadeaux
  2. aussi dans
  3. Fabricant de jouets et de jeux
  4. Fournisseur de cadeaux d'entreprise
  5. Magasin de fête
  6. Magasin de jeux

Écrit par l'entreprise

We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!

Free UK Delivery

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Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

768 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 92 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,4

Tous les avis

(768)

179 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Played The Blunder

Played The Blunder, with my teammates. Really made you think outside the box for clues! Surprisingly the longer reading one took the shortest amount of time to crack the code. We loved the game. Great team building game! Would definitely recommend to those that love puzzles!

28 octobre 2025
Avis spontané
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Réponse de Puzzle Post

Hi there, I'm glad that you enjoyed playing The Blunder and it made for some great team building. Thanks for leaving a review :)

- Tom

Noté 5 sur 5 étoiles

Amazing

We bought traitors crackers for a dinner party last sat night (oct)
Its absolutely fab
Well thought out and can be played again and again
Amazing value!!

25 octobre 2025
Avis spontané
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Réponse de Puzzle Post

Hey Caroline,

Thank you for the lovely review of the Traitors Crackers, it's great to hear that they were a fab addition to your dinner party!

- Tom :)

Noté 5 sur 5 étoiles

A great game

A great game, fun, challenging & clever. It gave us a couple of hours of family entertainment.

1 octobre 2025
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Réponse de Puzzle Post

Hi there, I'm really glad you and you family enjoyed playing one of our games. Thanks for taking the time to leave a review :)

- Tom

Noté 5 sur 5 étoiles

Had a little glitch over the payment

Had a little glitch over the payment, but Tom came through immediately and it was sorted in minutes! He has a great sense of humour too. It's nice to do business with someone small enough to casre

24 octobre 2025
Avis spontané
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Réponse de Puzzle Post

Thanks so much for the review, John! - Tom

Noté 5 sur 5 étoiles

Excellent Customer service

Excellent Customer service. Tom responded very quickly to our question. Very impressive.

24 octobre 2025
Avis spontané
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Réponse de Puzzle Post

Thanks so much for the review, I'm glad I could impress :) - Tom

Noté 5 sur 5 étoiles

Excellent products

Excellent products. Excellent service.

26 septembre 2025
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Réponse de Puzzle Post

Thanks very much for the review, Jane. I'm glad we could impressive with our service - Tom

Noté 5 sur 5 étoiles

Tom in customer service was brilliant!

Tom in customer service was brilliant!

I had accidentally ordered the wrong item, Tom was quick to respond and get it sorted. He confirmed the details for me to return the item and kindly exchanged it for the item I wanted. Packaging was sturdy and postage was quick.

10 octobre 2025
Avis spontané
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Réponse de Puzzle Post

Hi Pat,

Thanks a lot for leaving a review and for the kind words! I'm glad I was able to help with your order.

Many thanks - Tom

Noté 5 sur 5 étoiles

Great company to work with!

Great company to work with!
I am in the US and my order needed to ship to the US. We had a couple technical hiccups getting that international order situated but the communication from your team was quick & courteous. I couldn't have asked for better service. And my order arrived really fast! Keep up the great work!

26 septembre 2025
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Réponse de Puzzle Post

Hi Traci,

I'm super glad we could resolve the issues with the tariffs and get your order to you quickly.

Thanks so much for the kind words :)

Tom

Noté 5 sur 5 étoiles

I'd like to leave a review after Xmas

I'd like to leave a review, after we've used the advent calendars and Xmas crackers :-)

22 septembre 2025
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Réponse de Puzzle Post

Hi Marlis,

Understandable - please do update your review once you've used the products :)

Unfortunately, we have to send out review invites to all orders (to avoid bias) so we can't exclude orders with Christmas crackers.

All the best,
Tom

Noté 5 sur 5 étoiles

Excellent game

Excellent game, we all had fun and great communication with the company

27 septembre 2025
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Réponse de Puzzle Post

Hi Brigette,

I'm super glad you all enjoyed the game! Thanks for taking the time to leave a review 😊

All the best,
Tom

Noté 5 sur 5 étoiles

Excellent customer service

The customer service is absolutely excellent. Any query has been dealt with swiftly and with humour. I have altered delivery address with no problem and email receipt sent to confirm. Absolutely recommended organisation. AAA***

25 septembre 2025
Avis spontané
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Réponse de Puzzle Post

Thanks so much for taking the time to leave a review, Marion! I'm glad we could impress with the efficiency of our service 😊 – Tom

Noté 5 sur 5 étoiles

A well structured and fun group game

A great format for playing the classic traitors game! Everyone quickly got involved and loved it even some people who hadn’t seen the show. Perfect for round the table/would work really well extended over a whole evening or even weekend!! Would def recommend

19 septembre 2025
Avis spontané
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Réponse de Puzzle Post

Hi Poly, thanks for your review! I'm glad you and your group had great fun with the Traitors crackers 🕵🏻‍♂️ – Tom

Noté 5 sur 5 étoiles

Received

Received , customer service was very helpful

26 août 2025
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Réponse de Puzzle Post

Hi Patrick,

I'm glad we could resolve the delivery issue for you and you've received your order!

All the best,
Tom

Noté 1 sur 5 étoiles

Missing pieces spoiled a potential great puzzle

Bought these as a trial run for activities for a party, the puzzles that we did have were great and a good mix for all people to be able to get involved. Great that you get two copies. However 2 of the 9 puzzles were missing so we could not complete the game without having to get the answers from the website. A disappointing ending to what should have been a good night.

13 septembre 2025
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Réponse de Puzzle Post

Hi Sam,

I'm so sorry that you were missing two pieces from your puzzle and for the disappointment this caused. Each game is packed by hand and we clearly made a mistake in this case, so I do apologise.

I've reached out to you via email so that we can sort something out for you to make up for this.

All the best,
Tom

Noté 5 sur 5 étoiles

Perfect swap experience

I received two gifts of the same puzzle. Great communication and one was swapped for another in a no hassle exchange which just required me picking up the postal tab. Very friendly and personal response from a lovely company. We enjoyed the puzzle - solved with 9 mins to spare!

12 août 2025
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Réponse de Puzzle Post

Thank you so much for your kind words! I'm really pleased to hear that you found the exchange process smooth and you felt well looked after – that’s exactly what we strive for.

Great to hear you enjoyed the puzzle (and with 9 minutes to spare – impressive!). We really appreciate you taking the time to share your experience. 🧩✨

Many thanks – Tom

Noté 5 sur 5 étoiles

An entertaining experience.

Generally we found this game absorbing and required our full attention. The clues were clearly set out and easy to follow. This was not to say that they were easy to solve and needed our full attention. Having done a few of this type of game before we only needed to use one of the hints provided which could be useful when things proved difficult. The suggested time was about right. All in all an entertaining experience well worth the cost.

18 août 2025
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Réponse de Puzzle Post

Hi Stewart,

Thank you for your review of Who Let the Dogs Out, I'm super pleased you enjoyed our new Cold Case format!

There's more in the pipeline so watch this space :D

Many thanks,
Tom

Noté 4 sur 5 étoiles

Fun to play as a family

We played as a family and really enjoyed solving the puzzles, which were varied and sufficiently challenging. We would have liked two copies of each puzzle, as we have had in all other Puzzle Post games.

15 août 2025
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Réponse de Puzzle Post

Hi Jill,

Thanks for the review! I'm glad you enjoyed the first of our cold case games. I've passed on your feedback to the product team. We went with one copy as there are more pieces to go around than in our 'escape room in an envelope' range and it's aimed at a slightly smaller group size of 1-6.

There are more games in the pipeline so watch this space :)

Many thanks,
Tom

Noté 2 sur 5 étoiles

frustrating

as someone who loves escape rooms and is pretty good at figuring out whodunits, i thought i would be good at this. it took 4 college educated adults over 2 hours to figure out only half the answers. the hints are not helpful at all. Some of the clues are so simple that a five-year-old could do them, and some are so convoluted that we didn't even understand them after reading the answer.

31 août 2025
Avis spontané
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Réponse de Puzzle Post

Hi Julia,

I'm sorry that you found the puzzle frustrating. Can you get in touch at theteam@puzzlepost.uk and I'll be able to sort something out for you?

Many thanks,
Tom

Noté 5 sur 5 étoiles

Top Notch Escape Game Experience!

High quality products with an amazing attention to detail. Order was shipped quickly!! Will order future puzzles!!

8 août 2025
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Réponse de Puzzle Post

Hi Lesley.

Great to hear that you love our envelope escape rooms and that you'll be coming back for more! We've got an exciting pipeline of new products so watch this space :D

Many thanks,
Tom

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