Did a pre-order for the Taskmaster Advent Calendar over the summer. The Puzzle Post team was absolutely amazing with communicating when/how order were being dispatched throughout the summer & fall.... Voir plus
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Lisez les avis des autres
I cannot fault the customer service with Puzzle Post. I backed a project of theirs on Kickstarter and I received regular updates and the Advent Calendar was dispatched as and when stated and was perf... Voir plus
I placed an order with this company but Royal Mail delivered it to the wrong address. I contacted Puzzle Post with pics and they said to check with neighbours. After confirming that we had done th... Voir plus
Attempted to play “ The Betrayal” last night. The whole thing was utterly incomprehensible, one of the most obscure, over priced escape games we have ever played. A complete waste of money.
À propos de l'entreprise
- Boutique de cadeaux
- aussi dans
- Fabricant de jouets et de jeux
- Fournisseur de cadeaux d'entreprise
- Magasin de fête
- Magasin de jeux
Écrit par l'entreprise
We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!
Free UK Delivery
Royal Mail Tracked
Get free, fast and tracked delivery on all UK based orders.
Coordonnées de contact
Royaume-Uni
- theteam@puzzlepost.uk
- puzzlepost.com
4,4
Excellent
768 avis
Demande des avis aux clients
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A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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It was really bad and very dumb
17 février 2026
Avis spontané
Réponse de Puzzle Post
I'm sorry to hear that you didn't like the game, Mark. If you have any specific feedback, please do reach out to theteam@puzzlepost.uk.
All the best,
Tom
So challenging
From my 7 year old daughter: We loved the challenge of the puzzles and how it made me think hard about it and it made me curious about what puzzle I was going to do next.
16 février 2026
Avis spontané
Réponse de Puzzle Post
Thanks for passing on your daughter's review, Utku. It's great to hear that she enjoyed the puzzles!
Happy puzzling :)
Tom
This was our first Puzzle Post…
This was our first Puzzle Post experience and it was great. As four adults with varying backgrounds, this puzzle took us about 90 minutes with corrections, without using any hints. We had fun and all appreciated the fact that it required all of us brainstorming together to solve and the mechanics of validating your solution is great - it lets you know if you were right or wrong without providing the solution. Mad props to the whole Puzzle Post team!
15 février 2026
Avis spontané
Réponse de Puzzle Post
Hi Ima,
Thanks for the lovely review! It's fantastic to hear how much you enjoyed the game.
I hope you enjoy more of our games in the future :)
Happy puzzling,
Tom
Réponse de Puzzle Post
It's great to hear that you enjoyed the game, Ann! Thanks for leaving a review.
Happy puzzling,
Tom
Part of the puzzle was missing
Part of the puzzle was missing. No Bookmark Clue to work out.
15 février 2026
Avis spontané
Réponse de Puzzle Post
Hi Laura,
I'm so sorry that you were missing one of the puzzles. Please reach out to theteam@puzzlepost.uk so that I can help to make up for this issue.
All the best,
Tom
Réponse de Puzzle Post
It's great to hear that you enjoyed the game! Thanks for leaving a review.
Happy puzzling,
Tom
Great puzzles
Great puzzles, but we were missing 1 document, luckily it could be found on their website. Will deffo be buying more!
14 février 2026
Avis spontané
Réponse de Puzzle Post
Hi Max,
Thanks for the review!
I'm really sorry that your game was incomplete. I may already be in contact with you to make up for this, but if not please do reach out to theteam@puzzlepost.uk.
All the best,
Tom
Puzzles were fun but we didn't have the…
Puzzles were fun but we didn't have the introduction letter so we were very confused the whole time. Also missing one of the cheques so that puzzle was possible
14 février 2026
Avis spontané
Réponse de Puzzle Post
Hi Jordan,
I'm really sorry that your game was incomplete. I believe that I am already in contact with you to make up for this, but if not please do reach out to theteam@puzzlepost.uk.
All the best,
Tom
Réponse de Puzzle Post
Thanks for the review, Jack! It's great to hear that you enjoyed the game :)
Happy puzzling,
Tom
Fun but difficult puzzle at times
We really enjoyed the fact this was an escape room but we could sit on the sofa and do it! We definitely needed to use the clues on occasion but they were helpful to know we were on the right track.
14 février 2026
Avis spontané
Réponse de Puzzle Post
It's great to hear that you enjoyed the game! Thanks for taking the time to leave a review :) - Tom
The game i bought was great but there…
The game i bought was great but there was a problem with questions being repeated so instead of 6 rounds of the 1% Club there were only 4.
However Puzzle Post were very helpful and refunded me and gave me a complimentary game for the inconvenience.
12 janvier 2026
Réponse de Puzzle Post
Thanks for taking the time to write a review, Lynn! I'm really sorry about the issue with your box of crackers, but I'm glad that we could make up for it in the end. Happy Puzzling :) - Tom
Excellent customer service
We had an issue with an order and puzzle post were very responsive and offered compensation. I was very impressed with their customer service. Would be happy to order from them again.
14 janvier 2026
Réponse de Puzzle Post
I'm glad that we could help to make up for the issue with your order. Thanks for taking the time to leave a review :) - Tom
Réponse de Puzzle Post
Thanks for the review! :) - Tom
Excellent customer service and great fun to play
Excellent customer service when we had a missing piece.
There's a range of sets we have used both adult and kids (horrid Henry)
We regularly gift these to people who are hard to buy for!
18 janvier 2026
Avis spontané
Réponse de Puzzle Post
Hi Amy,
Thanks for taking the time to leave a review! It's great to hear that you enjoy the games and we made a good impression with our customer service.
Happy Puzzling! :)
Tom
Mixed
One really good game (about a dog show) and one terrible one that didn’t make any sense (the disappearance).
24 janvier 2026
Avis spontané
Réponse de Puzzle Post
Hi Rachel,
I'm glad to hear that you enjoyed Who Let The Dogs Out. Although it's disappointing to hear that you thought The Disappearance was terrible.
It would be great to know if you have any specific feedback on The Disappearance. If you'd like to share your feedback, please do reach out to theteam@puzzlepost.uk
All the best,
Tom
So imaginative
Very, very imaginative both in conception and materials. Beautiful.
17 janvier 2026
Avis spontané
Réponse de Puzzle Post
Thanks for leaving a review, John! It's fantastic to hear how impressed you are with our games.
Happy Puzzling! :)
Tom
the taskmaster advent calendar was so…
the taskmaster advent calendar was so fun
24 décembre 2025
Avis spontané
Réponse de Puzzle Post
Thanks for leaving a review! - Tom
I have played two games to date
I have played two games to date, and intend to complete the set, really well presented and gets the old grey cells working!
I have had direct contact with the business for a slight issue with one of the games which was addressed and resolved promptly with kindness and generosity
This company’s customer service and support is top notch!
27 décembre 2025
Avis spontané
Réponse de Puzzle Post
Hi Jane,
Thanks for taking the time to share your experience. It's great to hear that you've been impressed by the games and I'm glad that we could help out with the issue you had.
Good luck completing the set!
All the best,
Tom
Really fun puzzles
Great product and service. A piece was missing - found an easy workaround online, and their customer service response was quick and helpful.
2 janvier 2026
Avis spontané
Réponse de Puzzle Post
Hi Paul,
Thanks for sharing your experience. It's great to hear that you have been impressed with both the game and our customer service!
All the best,
Tom
I wish I could give them 5 stars but...
I really wish I could give Puzzle Post 5 stars, but I have to knock one off as the Taskmaster Christmas Crackers had three crackers with exactly the same contents. This was less of an issue for the table and after dinner tasks, but ruined the secret task element of it as so many people were doing the same thing, so there was no secrecy involved at all, and it was just too easy to guess everyone's tasks.
However, an email to Tom in customer services resulted in a full refunded AND an extra game by way of apology. Their superb, no-quibble customer service, with such a generous offer, is a cut above the usual and exceeded our expectations on the outcome. Thank you!
8 janvier 2026
Avis spontané
Réponse de Puzzle Post
Hi there,
Thanks for taking the time to share your experience. I'm glad that I have since been able to help make up for the issues with your crackers, but I am nonetheless sorry for the disappointment caused.
I hope you enjoy the complimentary game and more of our products in future :)
All the best,
Tom
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