Puzzle Post Avis 

768
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Did a pre-order for the Taskmaster Advent Calendar over the summer. The Puzzle Post team was absolutely amazing with communicating when/how order were being dispatched throughout the summer & fall.... Voir plus

Noté 5 sur 5 étoiles

I cannot fault the customer service with Puzzle Post. I backed a project of theirs on Kickstarter and I received regular updates and the Advent Calendar was dispatched as and when stated and was perf... Voir plus

Noté 5 sur 5 étoiles

I placed an order with this company but Royal Mail delivered it to the wrong address. I contacted Puzzle Post with pics and they said to check with neighbours. After confirming that we had done th... Voir plus

Noté 1 sur 5 étoiles

Attempted to play “ The Betrayal” last night. The whole thing was utterly incomprehensible, one of the most obscure, over priced escape games we have ever played. A complete waste of money.

À propos de l'entreprise

  1. Boutique de cadeaux
  2. aussi dans
  3. Fabricant de jouets et de jeux
  4. Fournisseur de cadeaux d'entreprise
  5. Magasin de fête
  6. Magasin de jeux

Écrit par l'entreprise

We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!

Free UK Delivery

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Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

768 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 92 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,4

Tous les avis

(768)

179 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Team was very helpful when we had an…

Team was very helpful when we had an issue. Tom was very quick to respond and made the help process simple and easy

13 mars 2026
Avis spontané
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Réponse de Puzzle Post

Thanks for the review, Sulaiman! I'm glad that I could help with the issue you had. - Tom

Noté 5 sur 5 étoiles

I loved the first escape room we…

I loved the first escape room we played, I bought 5 more.
A great adult game. I like it’s divided into 9 sections so you can break off when you feel like I also good having clues and even the answer if you’ve drunk too much or too tired for one of the puzzles. Looking forward to the others at other family gatherings.

3 mars 2026
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Réponse de Puzzle Post

It's great to hear that you loved the first game enough to order 5 more! Thanks very much for taking the time to leave a review. I hope you equally enjoy the other games :) - Tom

Noté 5 sur 5 étoiles

Very well made

Very well made and an enjoyable way to spend an evening

8 mars 2026
Avis spontané
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Réponse de Puzzle Post

Thanks for the review, Aidan! I'm glad that you enjoyed the game you played. - Tom

Noté 5 sur 5 étoiles

Ordering Online Was Easy

Ordering online was really easy and delivery was super quick. Not tried the games as I purchased them for a gift.

4 mars 2026
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Réponse de Puzzle Post

Hi Mark, thanks for taking the time to write a review. It's great to hear that you found ordering from us smooth and speedy. I hope that the gift is well enjoyed :) - Tom

Noté 5 sur 5 étoiles

Very enjoyable

Very enjoyable, challenging but not impossible, perfect for a date night at home.

8 mars 2026
Avis spontané
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Réponse de Puzzle Post

Thanks for sharing your thoughts on the game, Robbie! It's lovely to hear that you had a good time :) - Tom

Noté 4 sur 5 étoiles

Good fun but would have been preferable…

Good fun but would have been preferable without relying on online clues…

8 mars 2026
Avis spontané
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Réponse de Puzzle Post

Thanks for the review, Daniel! It sounds like you might have run into an issue. If you haven't already, please do reach out to theteam@puzzlepost.uk so that we can help. - Tom

Noté 3 sur 5 étoiles

Missing item

A group of us sat down over dinner to do the “deceit”
The puzzles were good but unfortunately one of the items “ the tv script” was completely missing from the package! Meaning we were unable to solve one of the nine numbers with out using the online cheat to reveal the answer. Disappointing

7 mars 2026
Avis spontané
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Réponse de Puzzle Post

Hi Sean,

I'm really sorry that you were missing the TV script. I completely understand the disappointment.

I have requested your contact information so that I can reach out and make up for this issue. Alternatively, if you haven't already, please do reach out to theteam@puzzlepost.uk so that I can assist.

All the best,
Tom

Noté 4 sur 5 étoiles

Fun and Entertaining!

It was so much fun and entertaining! Relatively difficult but also doable. We wish the tea sticker did something more extravagant either as a sticker or sticking it in water to reveal something because it’s tea. Took about 2 hrs (got a few wrong but the clues were great)!

4 mars 2026
Avis spontané
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Réponse de Puzzle Post

Hi Jeanette, thanks for taking the time to share your feedback! It's great to hear that you had a good time. Thanks for the feedback on the sticker - it would be fun to add an interactive layer to that puzzle. Happy puzzling :) - Tom

Noté 3 sur 5 étoiles

Some puzzles were two easy and some too…

Some puzzles were two easy and some too hard, would be good to have cross over between clues. Puzzle took the right amount of time

1 mars 2026
Avis spontané
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Réponse de Puzzle Post

Thanks for your feedback, Clara. Getting the difficulty level spot on is always a challenge, but we do conduct internal and external testing to try to ensure that the games are well-balanced and great fun! - Tom

Noté 5 sur 5 étoiles

We thought that is was an exhilarating…

We thought that is was an exhilarating experience and hope that soon we can try another one even though at the
end some people thought that Soshana deserves to be exposed 🫤

28 février 2026
Avis spontané
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Réponse de Puzzle Post

Thanks for the review, I'm glad to hear that you enjoyed the experience! - Tom

Noté 5 sur 5 étoiles

Exceptional quality

Love this company and their games! We've done two so far (the Christmas Confession one, and the Underdog), and have loved both. Both with 2 people took about 3 hours with a hint right at the end (could probably be quicker with more people or more hints!).
Exceptional quality with both the puzzles and the materials.
Love it and will be buying another one soon!

27 février 2026
Avis spontané
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Réponse de Puzzle Post

Thanks for this lovely review, Rhea! I'm really pleased to hear how much you like our games. I hope you have great fun with the next one.

Happy puzzling :)
Tom

Noté 5 sur 5 étoiles

Really enjoyed

Really enjoyed - it was an enjoyable, but not too taxing game.

25 février 2026
Avis spontané
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Réponse de Puzzle Post

I'm glad you enjoyed the game, Neil. Thanks for the review :) - Tom

Noté 5 sur 5 étoiles

The Zoo

Did the Zoo with my daughter who loved it she wanted to do it again right after finishing it 5 stars!

24 février 2026
Avis spontané
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Réponse de Puzzle Post

It's fantastic to hear that your daughter loved The Zoo! Thanks for taking the time to write a leave a review, Adam! - Tom

Noté 4 sur 5 étoiles

It wasn't clear we could have 2 digit…

It wasn't clear we could have 2 digit numbers as the code i assumed it would be one through 9 jumbled

23 février 2026
Avis spontané
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Réponse de Puzzle Post

Hi Leilani,

I'm sorry that this wasn't clear to you. We do explain in the introduction letters for each game that each part of the code is a number between 1 and 100.

I hope you still enjoyed the game!

All the best,
Tom

Noté 5 sur 5 étoiles

Really fun!

21 février 2026
Avis spontané
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Réponse de Puzzle Post

Thanks for the review, Ryan. Great to hear that you enjoyed the game!

Happy Puzzling :)
Tom

Noté 1 sur 5 étoiles

i don't get it

21 février 2026
Avis spontané
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Réponse de Puzzle Post

Hi Tarek, I requested further information about your experience so that I could understand if there is something I can do to help. I didn't receive a response from you, but please do reach out to theteam@puzzlepost.uk if there is something we can help with. - Tom

Noté 3 sur 5 étoiles

The Menu

The Menu, was super confusing because in the clues it said the name card had dietary restrictions for shoshana. Nothing in the envelope has the answer to that problem. I had to use the whole clue set.

20 février 2026
Avis spontané
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Réponse de Puzzle Post

Hi Dyami, I'm sorry to hear that you struggled with the game. I've requested your contact information, but please also feel free to reach out to theteam@puzzlepost.uk so that I can help with this. - Tom

Noté 4 sur 5 étoiles

Variety of puzzles to solve

We played with 2 people in about an hour. Nice variety of puzzles that were doable - a few challenging ones we didn't get right on our first try, but not so convoluted as to be frustrating. Having two sets of each puzzle was helpful - especially for two-sided puzzles, and a game-saver for us since our dog chewed a corner of the envelope and contents 😒.
Also appreciated the eco-friendly recycleable materials and compact nature of everything in an envelope.

The only element missing was more of a plot line and a bit of character development, perhaps with motives.

18 février 2026
Avis spontané
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Réponse de Puzzle Post

Hi Julia,

Thanks for sharing your feedback! Glad to hear that the two sets came in handy - I can't imagine the game was particularly tasty!

All the best,
Tom

Noté 4 sur 5 étoiles

Good range of puzzles

Good range of puzzles, some more challenging than others. Took us about an hour. Having two sets of clues makes it easier to play and would recommend it for an evenings entertainment.

17 février 2026
Avis spontané
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Réponse de Puzzle Post

It's great to hear that you enjoyed the puzzles! Thanks for writing a review :) - Tom

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