Did a pre-order for the Taskmaster Advent Calendar over the summer. The Puzzle Post team was absolutely amazing with communicating when/how order were being dispatched throughout the summer & fall.... Voir plus
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Lisez les avis des autres
I cannot fault the customer service with Puzzle Post. I backed a project of theirs on Kickstarter and I received regular updates and the Advent Calendar was dispatched as and when stated and was perf... Voir plus
I placed an order with this company but Royal Mail delivered it to the wrong address. I contacted Puzzle Post with pics and they said to check with neighbours. After confirming that we had done th... Voir plus
Attempted to play “ The Betrayal” last night. The whole thing was utterly incomprehensible, one of the most obscure, over priced escape games we have ever played. A complete waste of money.
À propos de l'entreprise
- Boutique de cadeaux
- aussi dans
- Fabricant de jouets et de jeux
- Fournisseur de cadeaux d'entreprise
- Magasin de fête
- Magasin de jeux
Écrit par l'entreprise
We're Puzzle Post – A small (but mighty!) team based in London that makes Puzzle Games Designed to be shared and bring people together. Whether you’re solving clues around the dinner table, racing to unlock a secret message, or trying to outwit your most competitive friend, our games are built for moments that get people talking (and thinking, and laughing- sometimes all at once)! We don’t do boring. We do stories with secrets, clues hidden in menus, and online vaults that won’t open unless you crack the code. Think: escape room meets dinner party meets “wait, what just happened?”. From writing storylines and designing puzzles to testing every clue and sending your game- we do it all ourselves, with a lot of care (and usually a lot of snacks). We’re big on surprises, obsessed with storytelling, and perfectionists about paper stock. Oh, and everything we make is 100% plastic-free and recyclable! You’ll find no plastic, no filler, and no boring bits- just original, immersive games made to surprise, challenge and delight. From birthday gifts, dinner parties, marriage proposals to Christmas morning chaos- we’ve got something for everyone!
Free UK Delivery
Royal Mail Tracked
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Coordonnées de contact
Royaume-Uni
- theteam@puzzlepost.uk
- puzzlepost.com
4,4
Excellent
768 avis
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Online game accessible
The game requires WhatsApp but apparently the number that the game- the insider- uses no longer is on WhatsApp
29 décembre 2025
Avis spontané
Réponse de Puzzle Post
Hi Phoebe,
I'm really sorry that you couldn't get started with The Insider and apologies for the delay in getting back to you.
If you haven't already, please email us theteam@puzzlepost.uk so I can get you started with the game and sort something out by way of apology! Unfortunately, we had a tech issue that meant we had to change the number for it.
I'm very sorry for the inconvenience.
All the best,
Tom
Taskmaster Advent Calendar was great!
My daughter bought (4) of these for (4) couples to complete. Everyone gave status updates each day, alot of fun for us Taskmaster fans here in the US. The game was well made and innovative, hope there is one next year.
25 décembre 2025
Avis spontané
Réponse de Puzzle Post
Wow! Fantastic to hear that about this collective Taskmaster fun. Thanks for taking the time to leave a review. Watch this space for volume 2 👀
All the best,
Tom
Brilliant Taskmaster Advent Calendar…
We had the Taskmaster Advent Calendar and it was brilliant. Very well made and very high quality. The puzzles were fun and inventive. It made us laugh and scratch our heads at times too.
Can't wait till next year's one ! In fact I'd like one for every day of the year :)
1 décembre 2025
Avis spontané
Réponse de Puzzle Post
Thanks for taking the time to leave such a lovely review! We're really glad that the hard work of our team translated so well and you enjoyed the calendar. - Tom
Bought the Taskmaster advent calendar…
Bought the Taskmaster advent calendar for my husband. What a blast, we had so much fun trying to work out the clues. Some we managed quite quickly, some took a little longer.
Will definitely be getting another one for next year.
1 décembre 2025
Avis spontané
Réponse de Puzzle Post
Great to hear that you had a blast with the calendar - thank you for the lovely review! - Tom
Taskmaster Advent Calendar - winner!
The Taskmaster Advent Calendar is outstanding. (No spoilers.)!I can highly recommend this to fans of the show. Splendid puzzles. Inventive “out of the box” ideas and even interactive tasks! If there is a 2026 edition, I am definitely getting it. It was great fun working out the puzzles with the family. It was rarely just one person solving. Usually a team effort. Great fun.
25 décembre 2025
Avis spontané
Réponse de Puzzle Post
Thanks so much for taking the time to leave a review! It's lovely to hear how much you enjoyed completing the Advent Calendar with your family. The team put a lot of time and care into it, so they're so pleased that it translated so well.
Watch this space for volume 2 👀
All the best,
Tom
Very disappointing game
Very disappointing game. Very difficult to follow and once you have worked out the code the endgame is ridiculously underwhelming I would absolutely not recommend!
28 décembre 2025
Avis spontané
Réponse de Puzzle Post
Hi Heli,
I'm sorry to hear that you found the game you played difficult to follow and were underwhelmed by the ending. We're always looking to improve, so I'd be keen to know which game it was and if you have any more specific feedback.
In addition, I'd like to sort something out to make up for the disappointment. Please do reach out to theteam@puzzlepost.uk so I can assist with this.
All the best,
Tom
Poor game.
Poor.
Each number you must find is not in order.
The clues are as useless as the original instructions.
Would not recommend, may just be a bad one of the available as the concept is good.
28 décembre 2025
Avis spontané
Réponse de Puzzle Post
Hi Jake,
Each of our games contains an 'order puzzle' which reveals the order in which the answers to the other puzzles should be entered into The Vault.
I'm sorry to hear that you didn't find the clues or instructions helpful. We're always looking to improve, so I'd be keen to know which game it was and if you have any more specific feedback.
In addition, I'd like to sort something out to make up for the disappointment. Please do reach out to theteam@puzzlepost.uk so I can assist with this.
All the best,
Tom
AI slop
Got the secret set for christmas, love doing puzzles and escape room type stuff, puzzles are generally good however absolutely full of AI art. it ruins the experience knowing they couldn't be bothered to pay any artists. AI slop
28 décembre 2025
Avis spontané
Réponse de Puzzle Post
Hi Tom.
Thank you for your feedback regarding the use of AI in The Secret Set.
We have a brilliant in-house product team with backgrounds in graphic design, game design and illustration, who produce lots of original artwork, visuals and designs for our Escape Room Games and other products. We're very proud of the creativity and care that goes into everything they produce.
We do use AI to generate some images and to assist with writing some of the copy within our games. Using AI in these ways helps us to enhance the experience of our games, often allowing us to create a puzzle we otherwise wouldn't be able to, but it doesn't replace the need for original work by our product team and high-quality stock imagery.
All of the gameplay and puzzle design is done without the use of AI and comes from our team's experience and a whole heap of play testing that each game goes through. We don't use AI to create puzzles or design how our products play. We appreciate that there are differing views on the use of AI across all industries - our approach is to use it sparingly to supplement our creative teams' work and to enhance the experience of our games.
I hope this helps to give a bit more context on the ways we do and don't use AI for the creation of our games. If you have any questions, do let me know.
All the best,
Tom
Confession: fantastic Christmas puzzle experience!
We did this as a post Christmas game for family, so much fun! It was five adults; I think it would have been too difficult for children, but it was the right level for us - some parts easier and one part in particular that we had to use the very helpful clues! We enjoyed the story, and were rooting for the characters, but really it was the quality of the puzzle - what a range of ways to discover series of numbers and letters! It took us the first part of an evening and we finished it off the next morning. Will definitely recommend and are already planning on getting another one for the next family get together.
27 décembre 2025
Avis spontané
Réponse de Puzzle Post
Hi Ellen,
Thanks for taking the time to share your experience of playing The Confession. It's great to hear that you had so much fun and were impressed by the quality of the puzzles.
I hope you enjoy more of our puzzles in future :)
All the best,
Tom
Bought and played Inheritance
Bought and played Inheritance. Not good. Very difficult, answers were tenuous, everyone lost interest and still can't get to the answer for the stained glass window. Dont waste your money.
27 décembre 2025
Avis spontané
Réponse de Puzzle Post
Hi Tracey,
I'm sorry to hear that you didn't enjoy The Inheritance and that you found the answers to be tenuous. We do test all our games externally and internally, but it's tricky to get the difficulty level right for everyone.
I'd like to sort something out to make up for the disappointment. Please do reach out to theteam@puzzlepost.uk so I can assist with this.
All the best,
Tom
Good product, but needs refining.
Played The Secret Set with my family, was an enjoyable experience and good value for money. Would recommend additional props/puzzles (for more more than 3 players), would also like to have the order of the puzzle on them (e.g. p1.p2 etc) for the code so we are doing it in the correct order order.
27 décembre 2025
Avis spontané
Réponse de Puzzle Post
Hi Megan,
Thanks for your feedback. I'm glad to hear that you enjoyed The Secret Set. The game has an 'order puzzle' which reveals the order in which to complete the puzzles and enter the answers.
I don't want to give away too much, but if you'd like to reach out to theteam@puzzlepost.uk I can assist further.
All the best,
Tom
Oddly complicated for 2 people
We did the festive confession mystery at home after we have enjoyed a home murder mystery from another brand. We found this one weirdly complicated in odd ways, managed about half of it without clues. Then the clues kinda undid what we did, which made it frustrating and we didn't complete it because it was no longer fun. We're relatively educated folk and enjoyed ones with other brands. But the things inside were presented nicely. Probably better suited to a bigger group, we were just us 2.
27 décembre 2025
Avis spontané
Réponse de Puzzle Post
Hi Ellen,
Thanks for taking the time to leave your feedback. I'm sorry to hear that you found The Confession to be complicated and frustrating.
I'd like to sort something out to make up for the disappointment. Please do reach out to theteam@puzzlepost.uk so I can assist with this.
All the best,
Tom
Great family fun
The interaction with the clues provided made the experience seem realistic. Great family fun.
27 décembre 2025
Avis spontané
Réponse de Puzzle Post
Thanks for taking the time to leave a review. It's great to hear that you enjoyed the interactive elements of your game.
I hope you enjoy more of our games in future :)
All the best,
Tom
What an incomprehensible waste of time
What an incomprehensible waste of time. Everyone decided to give up after 30 minutes so compared to the 90 minutes solution time we at least got an hour of our lives back.
26 décembre 2025
Avis spontané
Réponse de Puzzle Post
Hi Julian,
I'm really sorry to hear that you found your game to be 'incomprehensible'. We're always looking to improve, so I'd be keen to know which game it was and if you have any more specific feedback.
In addition, I'd like to sort something out to make up for the disappointment. Please do reach out to theteam@puzzlepost.uk so I can assist with this.
All the best,
Tom
disappointing and no fun
We have bought a few of these puzzles over the years and enjoyed them however our most recent purchase of The Confession was not a good one. The clues are obscure , not enough /good direction to get you going , one clue required sending an email and the email did not work so we could not get the answer .
Also the clues on the Christmas hat were a complete design flaw . All in all a very disappointing experiencing and we will not be wasting money on these puzzles again. It was not a fun experience
26 décembre 2025
Avis spontané
Réponse de Puzzle Post
Hi Debbie,
I'm sorry to hear that you didn't enjoy The Confession and found it difficult to get going with the puzzles. I'm not aware of any issues with the email - it's possible it may have ended up in your spam folder. I'm also not aware of any design issue with the Christmas Hat, so I'm keen to hear any more information you can share about that.
I'd like to sort something out to make up for the disappointment. Please do reach out to theteam@puzzlepost.uk so I can assist with this.
All the best,
Tom
Solid Puzzles, Disappointing AI
Received ‘The Confession’ for Christmas. Big escape room and puzzle fan.
A good mix of easy and difficult puzzles with a nice range of solve styles. Most hint sufficiently at how to find the solutions so if you get them wrong you can easily understand what you’ve missed, but a couple of them really could have multiple answers in the end, which left the group a bit dissatisfied.
The main issue was the really embarrassing use of AI in places, especially for a game where the plot is based around a pantomime. It immediately undermined the puzzles knowing the team were willing to cut corners like that, meaning we went in assuming the worst. Though the puzzles were then better considered than we had worried, it’s still just insulting, especially when it’s not disclosed on the packaging at all.
26 décembre 2025
Avis spontané
Réponse de Puzzle Post
Hi Charlie,
I'm glad to hear that, on the whole, you enjoyed playing The Confession, but I'm sorry to hear that it left your group a bit dissatisfied. If you'd like to share any specific feedback, please do reach out to theteam@puzzlepost.uk
Thank you for your feedback regarding the use of AI in the game.
We have a brilliant in-house product team with backgrounds in graphic design, game design and illustration, who produce lots of original artwork, visuals and designs for our Escape Room Games and other products. We're very proud of the creativity and care that goes into everything they produce.
We do use AI to generate some images and to assist with writing some of the copy within our games. Using AI in these ways helps us to enhance the experience of our games, often allowing us to create a puzzle we otherwise wouldn't be able to, but it doesn't replace the need for original work by our product team and high-quality stock imagery.
All of the gameplay and puzzle design is done without the use of AI and comes from our team's experience and a whole heap of play testing that each game goes through. We don't use AI to create puzzles or design how our products play. We appreciate that there are differing views on the use of AI across all industries - our approach is to use it sparingly to supplement our creative teams' work and to enhance the experience of our games.
I hope this helps to give a bit more context on the ways we do and don't use AI for the creation of our games. If you have any questions, do let me know.
All the best,
Tom
Great Present
Delivery and communication was ultra fast, thank you. Game was testing enough to stretch us but still be fun. Loved it!
24 décembre 2025
Avis spontané
Réponse de Puzzle Post
I'm glad you enjoyed the game and found the difficulty level to be satisfying. Thanks for taking the time to leave a review! - Tom
Really disappointed…
Really disappointed with the crackers we bought which were £25. On the box it said 30 questions inside, but the crackers all had the same questions inside so we were unable to play the game properly and only had 5 questions. On the box it showed different coloured party hats and different questions but this wasn’t the case. Very disappointing especially on Christmas Day.
25 décembre 2025
Avis spontané
Réponse de Puzzle Post
Hi Laura,
I'm really sorry that you only had one set of questions. Each box of crackers is packed by hand, so occasionally mistakes do occur - although almost never to this extreme. I completely understand the disappointment this would cause on Christmas Day, so I do apologise.
Please do reach out to theteam@puzzlepost.uk so I can do my best to make up for this.
All the best,
Tom
Don't give up and use the clues
Great puzzle. There was much temptation to use the clues but we stuck with it and eventually figured it all out.
25 décembre 2025
Avis spontané
Réponse de Puzzle Post
It's great to hear that you enjoyed the puzzle. Well done for sticking with the challenge! Thanks for taking the time to leave a review - Tom
Not worth the money
This was a really bizarre activity - impossible without the clues and even the answers were obscure. Really fed up with this waste of money. Very disappointed- had been saving it for Christmas and feel very let down.
25 décembre 2025
Avis spontané
Réponse de Puzzle Post
Hi Caroline,
I'm sorry to hear that you weren't able to progress without using the clues and found the answers unclear. We're always looking to improve, so I'd be keen to know which game you were playing and if you have any more specific feedback.
In addition, I'd like to sort something out to make up for the disappointment. Please do reach out to theteam@puzzlepost.uk so I can assist with this.
All the best,
Tom
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