Quality Used Engines Avis 261

"READREVIEWS", ordered a two different motor in 2022 it came over a month later too badly damaged to be used, "CRACKED HEAD". Never put engine in truck! Made a warranty claim. couldn't get anyone to talk to me. They picked the motor up in and still haven't refunded me. The second engine was full of dirt dauber nest and and kept clogging up oil cooler. and "NO WARRANTY" CANN'T TRUST THIS COPANY!

Wish I had read reviews, ordered a motor in May 2022 it came over a month later too badly damaged to be used, cracked motor mounts, cracked oil pan looked like it rolled to SC. It's January 2023 they picked the motor up in November and still haven't refunded me.

SCAM!!! I ordered over a month ago and I still don't have my motor and I can't get ahold of anyone that will issue me a refund.

I bought a 4.0 engine for a 2007 Chrysler Pacifica in December of 2021. Thought I was getting a good deal, paid $1395.00 with free shipping. When engine was installed the oil light would come on. But, when ignition was turned off and engine was restarted the light would go off. I thought the light was malfunctioning , so, I let it go. Within 100 miles it developed a misfire on the #1 cylinder. I took the vehicle to my regular mechanic, where it stayed for 2 weeks. After a tune-up, trying 3 different spark plugs in #1 cylinder, 2 new fuel injectors in # 1 it still skipped. So, I talked to a local mechanic (who once worked for Chrysler) he suggested the problem could be a worn valve guide on #1. After having the compression checked #1 was 70 to 95 pounds less than the other cylinders. So, that means replacing that guide. Also the engine was advertised to have 67,000 miles on it but I am very doubtful of that being correct. So, that probably means a complete re-build. Now for the good part. When I called about the warranty, I was told that I had failed to register the warranty. I have called back several times and get no answer, and no returned call.Even though I leave a message, my calls are not returned. I would recommend avoiding this company like the plague.

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I bought a BMW N51 used engine with a 5 year parts and labor warranty. Engine seized up in less than a month. This engine was to have only 30,000 miles on it, yet when I hooked my computer to the port it said last oil change was performed at 100,000 plus mile mark. after paying them 2,570 and another 2,500 to have it installed I will not just be letting this go. As of today I have my lawyer involved and I will be going after my refund. I wish I would have seen the reviews here before I bought from this company. They are a real piece of work, dodging phone calls, pretending like they are taking care of your warranty claim, falsely advertising what they are selling you. I don't know how they won any case in a court, but I promise you they are not winning this one. they were sent testing videos of exactly what went wrong by a BMW specialist, where my car has been sitting waiting for the replacement engine. They will be paying that storage fee as well. I don't care what it cost me, they are paying.

Crooks . Do not buy anything from these people.
Engine comes in bad to begin with. We performed all the tests to prove it and request that they pickup the defective engine and nothing . Contacted the Credit Card Company to Charge them back .

I gave them $6,000 for an engine and it was supposed to come with a 5 year/ 100k mile warrantee. as i was making the purchase they swore up and down that it just comes with the warrantee with the purchase. 9 months later and 6k miles, and they say i dont have a warrantee. I called 3 times to discuss an issue and they they hang up on me and when they give me. Once they gave me their managers number. when i call that number i just hear a automated voice answer and it says "call rejected."

DO NOT ORDER FROM THIS COMPANY. I ordered an engine for a 1998 Toyota Sienna Minivan and paid for it. Waited, waited, waited for it to be delivered only to be told by shipping company that it is sitting on site because there are not enough employees to unload it and deliver to my mechanic in an adjacent town. They finally delivered it the next week. My mechanic's immediately installed it (cost me $3,500) and the engine immediately failed. Car never got off the lot. They do NOT evaluate, test or inspect engines before delivery like the warranty states. Now a month later, I am still waiting for my "refund" for the engine costs. I cannot recoup the installation costs and had to turn around and buy another motor and pay to have it installed. I am well into this 98 Minivan for over $10k! This is insane. I call Quality Used Engines and get nothing but empty promises on call backs and no information on when refund will hit my account. I seriously doubt it ever will. I am looking into the costs of suing them versus walking away. Just makes me sick that these scam companies get away with this. I sure wish I came to trust pilot first to read reviews!!!! Hope this one helps someone not do business with them.

BUYER BEWARE #TheTruth

Purchased 14 March 2022.
31 March rec’d message of shipping delay. May 2022, engine finally delivered, installed and Warranty activated by Kwality Auto Care.
14 Aug 2022, engine blew.
15 Aug sent required documentation to Warranty Dept.
30 August- received email that replacement engine was sent.
14 Sept- received email (still have as legal proof from Warranty Dept) after I asked about the labor reimbursement. It would be reimbursed directly to me after installation and receipt of labor costs.
16 Sept, received email that supervisor cannot reach me at the phone number provided to them. Same number & email that they repeat back to you when placing the order (btw- same# since 2005).
26 Sep- spoke to Megan in Warranty Escallations. She told me that the warranty link won’t work because it was activated under the original engine purchased, it already active. Send her the labor invoice for installation of the replacement engine. Said she was going to lunch and to check my email after 2pm CST for the processing of my refund for the labor on the replacement engine. Megan told me that I can expect the refund of $1848.00 in 5 to 7 business days.
29 Sep- spoke to Warranty Dept again. Megan told me that the invoice I sent her went to her “junk email”- strange since we had already emailed back & forth.
30 Sep- called and emailed. Still nothing.
-Since then I have called and emailed daily. One day put on hold for 2hr, 26min, 1 sec. I’ve been passed around, messages conveyed and no courtesy of a response.
On their website under the Parts and Labor warranty it clearly states-
Labor claims are only paid if the customer receives a replacement engine from QUE. (I did. They confirmed via email in writing that I would be reimbursed, supervisor Megan had me send her the labor invoice) to process my labor refund. Today is 19 Oct 2022 and I have called and emailed numerous times. No change, no response, no refund.

they sent me a motor. I had it installed and it ran great. delivery was on time motor was in great condition for the $1,400 I payed. I'm a happy costumer.

Sold me an engine that had was no good and then refused to honor the warranty. They said it took us too long to install it. Beware that you have to install what you buy from them within 15 days. Basically I paid them $2820.00 and got absolutely nothing for my money.

I have nothing to add that every one hasn't covered. THIS IS A BUSINESS THAT IS BEYOND FRAUDULENT!!!
They sent me a blown engine with a lot more miles than they claimed. Obviously had been driven with no oil in the engine.
Has anyone had luck with a lawsuit against them?

This guys are bad they didn’t send it in 2 months after many calls they said again to pay again 150 for delivery thanks Wells Fargo they refund our money

Worst engine company still in existence. They sold me an engine for $8k which was advertised to only have 30k miles on it for my wife's van. I paid for the engine not knowing their history or reading their reviews because I was in desperate need to get my wife and kids back on the road safely. It took over a month to receive the engine and when it finally showed up there were holes busted in bothe valve covers, and the dipstick was pinched between the block and oil pan sticking out the side. My mechanics immediately called me and told me their concerns with the shipped engine. I called QUE to explain what was wrong with the engine and they had me take pictures of the damage. They offered to send me another engine or to give me a refund. At this point I am not wanting to give them any more chances and just want to try to find a dependable place to purchase the engine so I asked for a refund. They sent a truck about a week later to get their pile of scrap metal and ship it back. After about 3 weeks I received a refund of $5k even though I paid them $8k. They charged me a 25% restocking fee and also charged me the freight of returning it. Their only response to me came through their state's consumer protection agency where they claimed my "allegations" of the damage were not covered by the warranty because all of the damage were to bolt-on components and they only covered the internal block. They will only treat you good in their sales department...once they have your money you are at the mercy of whatever they feel like doing to you.

I bought a 60k Mile engine for a Ford Flex Vin Specific. They sent the wrong engine. The manager and head of customer service, Sancho, told me to go f**c myself and would not communicate any further. I got the money back from my credit card but OMG what terrible people. I am a shop and they treated us tis way. Stay away from these scammers they are being sued left and right. FYI they have websites that portray they are everywhere, they are based out of Wisconsin.

Ordered a used engine for my landcruiser 2001 and they said they had one in stock with 131,000 mi. I paid $2420.00 with my debit card on July 1,2022. On July 5th I e-mailed them and canceled the delivery address and advised them that I will let them know of a new auto shop address to send it to. On July 20th after reading all of the harrow stories in reviews I canceled my order. after several attempts to get a refund - 25% re stocking fee they e-mailed me to tell me that my engine was shipped on Aug.28 and gave me a tracking #. I then contacted the freight Co. and they advised me that my engine was picked up @ Ace quality used engines in Semmes, Al but returned to the same address on the 29th of Aug. with a handling fee of $275.28. They still refuse to call me back and are holding all of my payment. I am now working with the consumer protection agency in Madison Wi. This company has hurt a lot of people and should not have a business License.

Biggest pile of junk engine I ever bought was told it was a 66k mile 3.5L Ford engine that was a joke more like a 266k mile engine, oil was dripping from the intake so if you know anything about engines that means blow by which it is oil passing by the piston rings . I was lucky filed a claim on my credit card and got my money back. DO NOT buy from this junk yard they will rip you off if they can! If you want to see something interesting look at YOUTUBE pull up KSHB 41 news report on Quality Used Engines if this does not confirm that they are a SCAM RIP OFF Company then nothing will BEWARE!!!!!!!!!!!!!!!!!

SCAM
Do Not Buy from qualityusedengines.com

Found an engine for my 2022 Toyota Highlander from Quality Used Engines. The price was $1,900. The engine received had water that was visible in the headers, rust and corrosion damage also very visible. I took pictures to ensure I have documented evidence of the unusable engine. I refused to accept the engine, returned it and now they want to charge me $1,100 in return and restocking fees. Complete scam!
Do Not Buy from qualityusedengines.com
Do Not Buy from qualityusedengines.com
Do Not Buy from qualityusedengines.com
Do Not Buy from qualityusedengines.com
Do Not Buy from qualityusedengines.com

I purchased and it was damaged and had Ben rolling around in the back of a semi and they said they would give me a full refund but after they received it they would only give half my money back and the engine had been sitting in the weather for quite some time so I am going to be filing a lawsuit against them on behalf of the countless they have done this to

I Purchase an engine from quality used engine because has a 5 year warranty $2670 for a 2008 Lexas took them 7 weeks to ship it paid $2500 to have it installed engine was no good knocking they will not warranty it just give a bogus email this company is stealing your money