Product was very good! However, FedEx delivery gave me so much trouble - with the pickup hence the minus two stars. Quoc should consider alternatives when it comes to delivery of their products. Ed... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I own two pairs of Quoc shoes: the original leather Tourers and Gran Tourers. The outer sole on the Gran Tourers came off of the cleat plates. Quoc support person admitted the flaw on the early itera... Voir plus
L'entreprise a répondu
My gravel shoes lost a spike, and as I couldn't find a compatible spike to replace (sold out everywhere) contacted quod.cc support. The day after I had a set of new spikes delivered in the other side... Voir plus
L'entreprise a répondu
I honestly bought the Weekend Cycling Sneaker to test their walkability. I completed LEJOG last summer and did quite a bit of walking on some of the steeper climbs. The Bontragers I had at the time co... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Cyclisme sur route
- Magasin de vélos
- Vélo d'intérieur
- Magasin d'équipements sportifs d'extérieur
- Magasin de chaussures
À propos de QUOC
Écrit par l'entreprise
QUOC is an independent, British brand with over a decade of experience designing high-performing, comfort-driven cycling shoes.
Shop Gravel Shoes
Shop Road Shoes
At QUOC, our mission is simple. To get more people riding bikes through enhanced ride experiences, starting from the feet. With decades of research and innovation weaved into our DNA, we believe performance should be at the core of any cycling shoe - but with zero compromises on elegance, functionality and comfort. We’re dedicated to making shoes that remove all barriers to an enjoyable ride - and above all - that celebrate the diverse community that embodies cycling, a community without whom we wouldn’t exist.
QUOC.CC
Shop Gravel Shoes
Shop Road Shoes
At QUOC, our mission is simple. To get more people riding bikes through enhanced ride experiences, starting from the feet. With decades of research and innovation weaved into our DNA, we believe performance should be at the core of any cycling shoe - but with zero compromises on elegance, functionality and comfort. We’re dedicated to making shoes that remove all barriers to an enjoyable ride - and above all - that celebrate the diverse community that embodies cycling, a community without whom we wouldn’t exist.
QUOC.CC
Coordonnées de contact
London, Royaume-Uni
- info@quoc.cc
- quoc.cc
4,4
Excellent
212 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer service!
I recently had an experience with customer support after encountering an issue with a pair of M3 Air. The service was super fast, flawless, and incredibly kind. I’ve never dealt with such an impeccable customer service team before. Problems with products can happen, even with top-quality items like the ones Quoc offers, but I think what really sets a company apart is the support they provide to their customers. I’d buy the product a thousand times over because, in any case, it’s truly top-notch, and most importantly, I know I can always count on their help. 6 stars, not 5!
16 décembre 2024
Avis spontané
Réponse de QUOC
Hey Gianluca,
Thank you so much for taking the time to leave such a heartfelt review! We’re truly delighted to hear about your positive experience with our customer support team. It means the world to us to know that we were able to assist you quickly and effectively.
At QUOC, we believe that exceptional service is just as important as the quality of our products, and your kind words reaffirm the dedication and care our team strives to provide every day. Knowing that we were able to resolve the issue with your M3 Air shoes and leave such a lasting impression fills us with pride and gratitude.
We completely agree that problems can occasionally arise, even with top-quality products, but we always aim to address them swiftly and with kindness. Your recognition of this effort and your generous six-star rating truly inspire us to continue delivering the best for our valued customers.
If you ever need assistance again or have any questions, please don’t hesitate to get in touch. We’re always here to help and ensure you have the best possible experience with QUOC.
Thank you once again for your wonderful feedback and for trusting us with your cycling needs—it’s an honour to serve you!
I ordered wrong size of shoe
I ordered wrong size of shoe , they exchanged them very fast , also quality of the cx shoe is excellent.
30 novembre 2024
Réponse de QUOC
Hey Malcolm,
Thank you for your review!
We're so glad to hear that you had a smooth and fast exchange experience—it’s always our goal to make things as easy as possible for our customers. It’s wonderful to know that you're enjoying the quality of our CX shoes as well. We put a lot of care into ensuring they’re built to perform and last, so it’s great to hear they’ve met your expectations.
If you ever need help with sizing, fit, or anything else, don’t hesitate to reach out. We’re here to support you every step of the way. Thank you for choosing Quoc, and happy riding!
Great shoes
Great shoes! Very comfortable, high quality construction, and accurate sizing as well. Thank you!
19 novembre 2024
Réponse de QUOC
Hey Erik,
Thank you for your wonderful review! We’re delighted to hear that you’re enjoying your shoes and finding them both comfortable and well-crafted. It’s also great to know that the sizing worked perfectly for you—we put a lot of effort into ensuring an accurate fit for our customers.
If you have any questions or need assistance in the future, don’t hesitate to get in touch. We truly appreciate your support and look forward to serving you again!
Very high quality products and amazing…
Very high quality products and amazing customer service. Their size chart is much better than relying on your EU size.
28 novembre 2024
Réponse de QUOC
Hey Tom,
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you’re happy with the quality of our products and the level of customer service you received.
It’s also great to know that our size chart was helpful—it’s designed to provide a more accurate fit by focusing on detailed foot measurements rather than relying solely on EU sizing, which can vary between brands.
If you ever need assistance or have any questions in the future, please don’t hesitate to reach out. We’re always here to help!
Thanks again for your support, and we hope you continue to enjoy your Quoc products.
Réponse de QUOC
Hey Joel,
Thank you so much for the positive review, we are glad we could help you get your shoes in a fast amount of time.
Please don’t hesitate to reach out if you have any further questions or if we can help in any way!
Great service narrow shoes
The service was great , unfortunately they’re too narrow for me so had to return them .
Only small gripe would be having postage costs deducted.
Would like to have fitted into them as they are a nice shoe but not for me .
25 novembre 2024
Réponse de QUOC
Hey Michael,
Thank you for your positive feedback on our service. We strive to ensure every customer has their needs met, and it’s great to hear that our service met your expectations.
We do apologise that the shoes didn’t work out for you due to the fit being too narrow. Our goal is for every customer to feel comfortable and confident in their choice, and we understand how disappointing it can be when a product isn’t the right fit.
We’ve also taken your feedback regarding the postage costs on board. While this policy helps us manage returns effectively, we always appreciate hearing our customers’ perspectives as it helps us improve our overall experience.
Thank you for giving our shoes a try—we hope to have the opportunity to assist you in finding something more suited to your needs in the future. Please don’t hesitate to reach out if you have any further questions or if we can help in any way!
Shoes look great and delivery was…
Shoes look great and delivery was quick, i needed to swap sizes but it was all done easily enough and had the new size back in a few days, cant speak for use as yet as weather hasnt allowed me to use them so far
16 novembre 2024
Réponse de QUOC
Thank you for sharing your experience! We’re thrilled to hear you found the shoes stylish and appreciated the quick delivery. It's great to know the size swap process was smooth and efficient. With warmer months on the horizon, we hope you’ll be out enjoying your new shoes very soon! If there’s anything more we can do for you, don’t hesitate to get in touch. Happy riding! 🌟
Grand Tourer XC
Have been looking for a decent pair of gravel / off road shoes for some time. Very pleased with my purchase of the Grand Tourer XC, super comfortable and sufficiently stiff for my needs. 5/5 :)
23 novembre 2024
Réponse de QUOC
Hey Dom,
Thank you for sharing your experience with the Grand Tourer XC! We're delighted to hear that you've found them comfortable and suitably stiff for your off-road adventures. It's fantastic to know they meet your needs and have made a positive impression. If you ever have any questions or need assistance, feel free to reach out. Enjoy your rides, and thank you for the 5/5 rating! 🚴♂️
Excellent service
Excellent service. Fast and assertive answers to all my questions.
14 novembre 2024
Réponse de QUOC
Thank you for your kind words! We’re delighted to hear that our service met your expectations and that our team was able to provide fast and assertive responses to your questions.
Your satisfaction is our top priority, and it’s great to know we could assist you effectively. If you ever have any more questions or need further support, please don’t hesitate to reach out—we’re always here to help!
Great product
Great product. High quality. Amazing customer service. Definitely recommended.
13 novembre 2024
Réponse de QUOC
Hey Dennis,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the high quality of our product—it’s something we take great pride in.
Your appreciation for our customer service means the world to us, as we’re committed to ensuring every interaction leaves our customers feeling valued and supported.
We’re grateful for your recommendation and look forward to continuing to provide you with great products and service in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out!
packing
I ordered a bottle and shoes via international shipping.
However, the bottle was sent in a bag without any packaging, so the bottle was slightly deformed. If you think about it for a moment, you should be able to understand the risks of international shipping. I strongly hope that you will improve this in the future.
11 novembre 2024
Réponse de QUOC
Thank you for your feedback regarding your recent order. We sincerely apologise for the condition in which the bottle arrived. We understand the risks associated with international shipping and regret that the packaging did not meet your expectations.
To address this, we have issued a refund for the products and shipping costs, inclusive of all duties. This reflects the high standards we strive to uphold for our customers.
Your feedback is invaluable, and we are sharing it diligently with our wider team to ensure improvements are made in our packaging processes for future shipments. Thank you for bringing this to our attention, and for your understanding.
If you have any further concerns, please don’t hesitate to contact us.
Réponse de QUOC
Hey Stuart,
Thank you so much for your feedback! We're thrilled to hear you're enjoying the gravel shoes and that the stiff sole is meeting your expectations. It’s always great to see the future of cycling being embraced by our riders!
If you have any other thoughts or questions, feel free to reach out—we’d love to hear from you.
Poor delivery services and after sale services
At the beginning, FedEx failed to deliver the shipment. I complained to you, but you told me to contact FedEx and to clarify the issue. I had to threaten you to complain with the French consumer protection authority, in order to force you to solve the issue. See our email exchanges
6 novembre 2024
Réponse de QUOC
Thank you for your feedback. We understand how important it is for your order to arrive smoothly, and we're sorry to hear about the initial challenges with delivery.
This is something deeply frustrating for ourselves given the limited quantities available of the Gran Tourer XC Lace Chestnut ordered.
From our records, the goods were successfully delivered as of 13.11.24 , and you have now effectively received them free of charge, and we have provided a full refund for the goods, inclusive of all duties, taxes and shipping to ensure the best possible resolution. This outcome reflects our commitment to delivering the utmost after-sales support and finding the fairest solution for QUOC customers.
As you had purchased a limited edition exclusive product (Gran Tourer XC Lace Chestnut), re-dispatching an immediate replacement was not possible, which understandably caused some delays. In other circumstances, we would have promptly sent a new order via a differing courier to resolve the issue faster.
To facilitate the resolution, we asked you to verify your details and contact FedEx customer service which you had understandably promptly refused citing personal scheduling and timing concerns. However this step was essential in confirming the delivery address and ensuring a suitable time frame for redelivery.
In regard to your threats of involvement of the French consumer protection authority, we’d like to clarify that the successful resolution was achieved through our prior actions and ongoing efforts with FedEx to address the situation, not those actions taken after the threat, a threat which was taken with utmost seriousness.
It’s important to note that this review does not reflect the standard of support and service we strive to provide nor that of which was provided. The products and service remain covered under our warranty, so should you encounter any further issues, we would be more than happy to assist.
Please don’t hesitate to get in touch if there’s anything further we can do for you.
Thank you again for sharing your experience.
Easy process to purchase
Easy process to purchase
Efficient delivery
Easy returns if necessary
29 octobre 2024
Réponse de QUOC
Hey Sara,
Thank you for taking the time to share your feedback! We're delighted to hear that the process of purchasing your shoes was efficient and seamless. We work hard to ensure that our customers have a smooth and hassle-free experience, from purchase to delivery—and even returns if necessary.
If you need any further assistance, don’t hesitate to get in touch. We’re always here to help!
Zapatos cómodos
Muy rápido el envío, los zapatos increíbles, cómodos y se ajustan perfectamente al pie
28 octobre 2024
Réponse de QUOC
Hey Maria,
Thank you so much for your kind words! We're delighted to hear that your order arrived quickly and that you're loving the shoes. Comfort and a perfect fit are exactly what we aim for, so it's great to know we hit the mark for you. Enjoy your rides, and if you ever need anything, don't hesitate to reach out! 🚴♀️👟
Réponse de QUOC
Thank you so much for your kind words! We're thrilled to hear that you're happy with the support you've received. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Réponse de QUOC
Hi Tony,
Thank you so much for your kind review! We’re glad to hear that you’re enjoying your shoes and that our customer service team was able to assist you effectively. Providing both top-quality products and excellent support is at the heart of what we do, and it’s fantastic to know we’ve met your expectations.
We hope the shoes continue to treat you well on all your adventures! If you ever have any questions or need further assistance, don’t hesitate to reach out—we’re always here to help.
Thanks again for your support, and happy riding!
Wow!
Wow! Really different cycling shoes, and absolutely love the styling. Moreover, these are the most comfortable cycling shoes I have ever had!
31 octobre 2024
Réponse de QUOC
Hey Dean,
Thank you so much for your amazing feedback! We're delighted to hear that you love the unique styling of our cycling shoes and even more so that they’re the most comfortable pair you’ve ever owned. Comfort and style are at the heart of what we aim to deliver, so it’s wonderful to know we’ve hit the mark for you.
If you ever have any questions or need assistance, don’t hesitate to reach out—we’re here to help. Wishing you many happy miles in your new shoes! 🚴♂️
Finally a shoe with a proper toebox and…
Finally a shoe with a proper toebox and overall great fit. I wear a 12 and the 47 is perfect. The various arch supports are a nice touch. Very happy with these shoes.
24 octobre 2024
Réponse de QUOC
Hey Bill,
Thank you so much for sharing your feedback! We’re delighted to hear that the fit and toebox design are working perfectly for you—it’s always our goal to create shoes that provide both comfort and performance. Knowing that the size 47 feels just right and that you’re finding the adjustable arch supports beneficial truly makes our day!
We put a lot of thought into crafting shoes that cater to the unique needs of each rider, and it’s fantastic to know we’ve hit the mark for you. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Wishing you many comfortable and enjoyable rides ahead! 🚴♂️🌟
The best customer service experience I have had from a cycling brand
Just a note to say how impressed I am with my Mono ll’s but also the support from Quoc with a small issue with the tongue. The experience was simply fantastic with efficient service backing up the most comfortable road shoes I have ever owned. Thank you so much Quoc!!
16 novembre 2024
Avis spontané
Réponse de QUOC
Thank you, Dan, for such a fantastic review! We’re so glad to hear that you’re enjoying your Mono II’s and that they’re the most comfortable road shoes you’ve ever owned—that’s exactly what we aim for!
We’re also thrilled that our customer support team could assist you efficiently and make your experience a great one. Providing excellent service is just as important to us as creating high-quality shoes, and it’s wonderful to know we’ve delivered on both fronts.
Thank you again for your kind words and support. Wishing you many happy miles ahead!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.