RAC Shop Avis 

Zero stars would be more appropriate.

Battery supplied and fitted by RAC failed after just ONE MONTH, despite being sold with a three-year warranty.
Independent evidence confirming the battery is faulty has been provided. RAC have still refused to honour the warranty.
The response has been delays, deflection, and no accountability.
A warranty has no value if it isn’t upheld.
Poor product. Poor aftercare. Consider alternatives.

When you write a review on trust pilot for the RAC Shop the first thing you see is "tell us what went wrong this time?". I purchased a battery in July 2025, it arrived with no problem, but it has started to go flat and not hold a charge, so I contacted the RAC Shop and they said I had to take it back to my nearest Euro Car Parts shop, I said my contract is with you and you have to arrange to come and make the exchange. They said no it was up to me, I said you are acting illigaly under the Consumer Rights Act 2015, they said they were not and their procedure is for me to take the battery to Euro Car Parts. I checked with Citizens Advice and they confirmed that under the act the RAC Shop should indeed organise collection and the exchange. I can see this ending up court!!
Bit of an update the RAC shop are now arranging collection and exchange, posted original on 8/4/26, todays up date is on 11/4/26, this is 30 emails later, we will wait and see! update 16/04/26, old battery was collected by a courier and yesterday the replacement arrived, I must say the person I was dealing with by email, was very proffesional through this painfull process and was following the RAC shop procedures unfortunately these do not line up with the Consumer Rights Act which has legal standing in England. The RAC shop reviews are about 50% 5 star and about 50% 1 star.

Kearon came to fit the camera. Not only was he here exactly on time but he was polite and professional.

The camera was fitted in 30 minutes and was a really neat job, no cables, no mess etc.

I order the European Driving Kit. It came quickly and was reasonably priced

We were away from home and stranded on a Sunday morning due to a flat battery. I had a massive struggle trying to book a breakdown report as the phone number isn’t a human and says to report online. I couldn’t do this as the website wouldn’t accept my group scheme reference
Despite this I decided just to get a patrol to fit a new battery, expensive but really helpful. I bought the battery about 8am, they said they would be there between 10 and 1pm
The patrol attended about 0910hrs, he was a lovely guy and we were on the road with a lot more confidence that we would get home before 10am
Call out service 4 out of 10.
RAC shop service 8 out of 10 would have given 10 except for the price. They had us over a barrel

Please don’t buy from rac shop they won’t change and also they won’t have u refund
Absolutely rip off

RAC engineer arrived on time and replaced battery.
Friendly, efficient and got the job done, happy customer :)

I have found this service excellent and to have someone come to the house to do the job was so much better than trying to find a garage that wouldn’t overcharge!
Had a few jobs done with RAC mechanics and overall so far been very satisfied.
Very friendly, courteous mechanics, arrived on time, Excellent!

Really pleased good products at a competitive price with fast delivery

It’s easy to order from the RAC shop. However, finding and choosing the right product takes time and therefore it’s best to research and check out the products elsewhere. I also find the reviews helpful but best notes as you are looking.
My only issue has been waiting for delivery, which took three weeks, but booking fitting was quick and easy and the technician only took 45 minutes and he was early. Unfortunately he didn’t explain how to set it up which I think he should have done.

My wife bought a dashcam, which seemed a good deal. After Three days we did not have a dispatch confirmation. Following a phone call she had to wait a further week for the order to turn up.
The call centre was courteous enough, but you shouldn't have to call.
Lousy delivery service from a company with the same postal address as Asda tyres. How the RAC allow them to use it's name is beyond me. Something I hadn't considered before reading it other negative reviews.

Easy shopping experience. Good selection of mats at a great price. Delivered promptly.

Thanks for the quick delivery and quality mats

They were very curious and helpful .quick delivery and set up easily done and quick...very polite and professional. Would highly recommend over r2o any day!

easy to order , paid over a weekend and delivered very quickly , first time buying here but not my last !

Easy to navigate website enabling finding the product I needed with ease and had no problems with placing an order.

Excellent service from the RAC- speedy postage/ received the next day. A good product at a competitive price. Well done RAC shop. 👍

I ordered a car battery from the RAC shop on the 6th January it arrived 13 days later! We live in an isolated spot so need the car and thought the RAC would be prompt in their delivery considering their reputation. I made six customer service contacts to get the battery to me. So disappointed!!! I was even promised the delivery of £7.99 would be returned, still waiting for that too. The battery actually came from Euro Car Parts I will purchase direct from them in future!Ss I hope if I ever use the road side assistance that they turn up promptly!

Ordered the RAC European breakdown bag for Christmas gift. It arrived promptly, good quality items and well packaged. I also had to contact them because one of the items had a slight tear - looked as though it was a factory error & very easy to miss. RAC shop were fantastic & were on it immediately, They contacted the supplier immediately & put a replacement into the post, They apologised profusely on the phone & sent a follow up email. Everything was professional & so speedy for both deliveries. I'd definitely buy from them again,

Quality air inflator (NOCO air 10) at a competitive price - cheaper than Amazon!