Site assez mal fait on doit retranscrire toutes les infos à chaque réservation de plus le temps étant très limité lorsqu’on a fini le temps est écoulé il faut TOUT recommencer .. Pour ma part je ne s... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Première fois que j'utilise ce service et l'achat de nos billets de train s'est bien passé. Tout était clair et nous avons reçu nos documents par courriel et avons bien hâte de vivre l'expérience en... Voir plus
L'entreprise a répondu
Après plusieurs tentatives infructueuses. C'est en allant sur Rail Europe que j'ai pu trouver un aller retour San Sebastian Salamanque , avec des billets que je puisse visualiser. Merci.
L'entreprise a répondu
Un seul interlocuteur pour se déplacer en train dans toute l'Europe 😀 pour un voyage à Rome et Vienne de 2 semaines avec départ en France (Colmar) avec IC, ICE, Trenitalia, Italo, NJ trains de nuit... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- N° 1 des 2 meilleures entreprises de la catégorie Agence de billets de train
Écrit par l'entreprise
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Coordonnées de contact
Paris, France
- raileurope.com
4,3
Excellent
101 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Je reviens corriger ma note.
Je reviens corriger ma note.
A la suite de mon commentaire négatif il y a 3 jours concernant un prélèvement sans suite, l'équipe de Rail Europe m'a vite repondu et ce désagrément a été résolu. Merci à toute l'équipe
8 mars 2026
Avis spontané
Réponse : Rail Europe
Hello Sidi,
Positive feedback like yours is what motivates our Customer Support staff to do better each and every day. Appreciate it!!!
Problème réglé!
Un problème concernant l'impossibilité de visualiser les billets en format pdf, que ce soit sur mon PC ou sur mon portable a été réglé rapidement par les services de Rail Europe. Je suis très content de la prestation.
9 mars 2026
Réponse : Rail Europe
Hello Steve,
We’re sorry to hear that you’re experiencing difficulty accessing your tickets, and we understand how frustrating this can be.
Please note that the ticket files are provided directly by the rail carriers in a fixed PDF format. In some cases, this format may cause viewing issues depending on the device, browser or software being used.
To improve compatibility, we recommend downloading the file and opening it with a dedicated PDF viewer such as Adobe Acrobat Reader rather than viewing it directly in a web browser, as this often resolves access issues.
We’ve resent the confirmation email with your PDF tickets to your registered email address and hope that you are now able to access all of them successfully. Additionally, we can see that you have a registered account with us, so you should also be able to access and download your tickets directly through your account.
We have also received your email regarding this matter, and our Support Team will review your request and get back to you as soon as possible to assist further if needed.
Bon site pour mes voyages
Bon site pour mes voyages, manque la liberté de definir la date de débuts des passes.
Bravo
8 mars 2026
Réponse : Rail Europe
Hello Boris,
Thanks for taking the time to provide your valuable feedback.
Regarding passes, we were only able to locate Interrail seat reservations associated with your account. It appears that the Interrail Pass itself was purchased through a different provider. As a result, the options related to setting or modifying the start date of the pass are managed by the provider from whom the pass was purchased.
If you need any assistance with the seat reservations booked through our platform, please feel free to reach out and our Support Team will be happy to help.
Réponse : Rail Europe
Hello,
Our team is dedicated to providing our customers with the easiest possible booking experience at cost-effective rates. Thanks for your feedback and have an incredible journey!!!
Rapport qualité prix bon
8 mars 2026
Réponse : Rail Europe
Hello Line,
Thanks for sharing your valuable feedback and have an incredible journey!!!
Facile et efficace
Facile de réserver plusieurs itinéraires à la fois avec les meilleurs prix. Merci
8 mars 2026
Réponse : Rail Europe
Hello Genevieve,
Our team is dedicated to providing our customers with the easiest possible booking experience at cost-effective rates. Thanks for your feedback and have an incredible journey!!!
Réponse : Rail Europe
Hello Michael,
Thanks for sharing! We’re glad you found our system effective and easy to use. Our goal is always a smooth experience from search to ticket delivery.
Le site est convivial et facile à…
Le site est convivial et facile à utiliser!
Nous avons trouvé tout ce que nous avons besoin rapidement! Il ne nous reste plus qu’à vivre l’expérience de la première classe !
À bientôt
5 mars 2026
Réponse : Rail Europe
Hello Annemarie,
Thank you so much for your lovely feedback! We’re thrilled to hear the website made it easy to find what you needed. We hope your first-class experience is just as smooth and enjoyable - it sounds like an exciting journey ahead!
Réponse : Rail Europe
Hello Denis,
Thanks for sharing your thoughts. We're glad the experience felt simple and effective - that's exactly the kind of booking experience we aim to provide.
We truly appreciate your feedback and hope you have a wonderful trip ahead.
Réponse : Rail Europe
Hello Denise,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Erreur dans ma commande de 2 billets…
Erreur dans ma commande de 2 billets pour un aller retour Lyon Paris le même jour. Or, je me suis retrouvée avec 2 billets aller le même jour à mon nom, erreur qui aurait dû être détectée!!! Très compliqué pour l'échange du mauvais billet que je n'ai pas réussi à faire. J'ai été obligee d'annuler les 2 billets avec perte d'argent. Site pas, clair, impossible de différencier les 2 billets pour annuler celui qui l'était pas bon
2 mars 2026
Réponse : Rail Europe
Hello Veronique,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how frustrating this situation was, especially when it resulted in you having to cancel both tickets and incur a loss.
We understand how confusing it can feel when managing multiple tickets for the same day. In situations like this, our support team is always available to review the booking in detail and guide you step by step before any cancellation is made, to help avoid unnecessary charges.
Your feedback about the clarity of the website and distinguishing between tickets is important, and we will make sure it’s shared with the relevant team for review.
If you ever plan another trip and something doesn’t look right, please reach out to us right away - we’ll do our very best to assist you and provide clear guidance.
To reach out to our team, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Simple et efficace
Simple et efficace
J’ai fait plusieurs achats sur différents sites et je reviens à Rail Europe pour l simplicité et la facilité.
1 mars 2026
Réponse : Rail Europe
Hello,
Thank you for reposing your faith in us and have an incredible journey!!!
Très difficile de trouver où reserver…
Très difficile de trouver où reserver des trains en utilisant la Eurail global.
1 mars 2026
Réponse : Rail Europe
Hello Andre,
Thanks for sharing your feedback! We understand that for new customers, navigating the Eurail Global booking process can feel a bit tricky at first. Once you’re familiar with it, the process becomes much easier.
We also have a dedicated guide to help travelers get started with the Eurail Global Pass:
https://help.raileurope.com/article/43451-getting-started-with-your-eurail-mobile-pass#download
Additionally, you can always use the “Help” section on our website to find information on any topic - just type in a key word related to your query and you’ll find the relevant guides.
If feel the need to contact us for moere help, you can contact our customer support team. To reach out, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We appreciate your feedback and hope this makes your next booking smoother!
Réponse : Rail Europe
Hello Hubert,
Thank you for your review. We’re pleased to hear the service felt easy and convenient for your travel planning.
Réservation rapide et efficace
Très facile pour faire la réservation car explications très claires
27 février 2026
Réponse : Rail Europe
Hello Nicole,
We really appreciate your review! It’s wonderful to hear that our instructions made your reservation process straightforward. We strive to make every booking clear and stress-free, and we’re happy it made a difference for you.
Donne les bons renseignements
26 février 2026
Réponse : Rail Europe
Hello Diane,
Thank you for the 5 stars. We’re glad to know the information provided was clear and accurate - that’s exactly what we aim for when helping travelers plan with confidence.
We truly appreciate you taking the time to share this and look forward to supporting you on your next journey.
Réponse : Rail Europe
Hello Lina,
We truly appreciate your kind words and the 5 stars. Hearing that you found the service excellent is wonderful encouragement for our team.
Thank you for choosing us for your rail plans. If you ever need assistance again, we’ll be more than happy to help.
Aucun mail de confirmation des billets
Aucun mail de confirmation des billets
Pas de suivi de mail pour la création d’un compte
CATASTROPHIQUE
24 février 2026
Réponse : Rail Europe
Hello Alexandre,
We understand how frustrating it can be to see a charge on your card but not receive the confirmation email and tickets. After reviewing our records, we can confirm that your booking was successfully completed.
When an account is created with us, an automatic verification email is sent to confirm the email address provided. Often, these emails may end up in your Junk or Spam folder, which can cause confusion about whether they were received. Confirmation emails and all other communication are issued only after the email address has been successfully verified. Our system indicates that your email address had not yet been verified, which is why the confirmation email was not delivered.
We have now manually verified your email address on our end and resent your booking confirmation. Your train ticket is included in that email. Please check your Inbox, as well as your Spam or Junk folder if necessary.
We hope this clarifies the cause of the issue. Should you require any further assistance, our Support Team remains at your disposal and will be happy to help. To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Suite à un problème de réservation j'ai…
Suite à un problème de réservation j'ai commandé le mauvais jour
J'ai voulu le lendemain changer le billet indiqué sur la réservé gratuitement
J'ai payé la différence du billet qui est normal 64.50 par contre
J'ai payé 54 e de frais supplémentaires pris par rail Europe donc l'échange n'est pas gratuit et aucune information dans les conditions générales de vente
Aucun sav par téléphone pour échanger sur le problème des frais
23 février 2026
Réponse : Rail Europe
Hello Ludivine,
We truly understand how frustrating and disappointing this situation must feel, especially after incurring additional charges.
We would like to reassure you that our system does not automatically alter or assign different travel dates at any stage. After carefully reviewing your booking in the system, we confirm that the tickets were issued exactly for the dates that were selected during the search and booking process.
Before completing the payment, a full booking summary is displayed, including the travel dates, and customers are given the opportunity to review all details carefully before confirming the purchase. The reservation is then finalized based on those confirmed details.
With regard to changing the travel date, the fare conditions set by the rail operator clearly state that the first exchange is free of charge and any subsequent exchanges will incur fees. Also, any difference in fare between the original and new ticket must be paid. The amount you were charged corresponds to this fare difference. As a distributor, we are required to follow the operator’s rules and unfortunately do not have the authority to override these conditions.
We completely understand that this is not the outcome you were hoping for, but we hope this explanation provides some clarity.
Additionally, as part of our global support strategy, and due to a limited number of consultants covering multiple time zones, we no longer offer phone support. We are available exclusively via email and live chat, which allows us to provide efficient, trackable and consistent assistance to customers worldwide. Should you require any further assistance, our team remains at your disposal and will be happy to help.
Je n'ai pas pu imprimer les billets de train
Je n'ai pas pu imprimer les billets de train et n'ai pas reçu la confirmation par courriel. La transaction a bel et bien été facturée à ma carte de crédit.
24 février 2026
Réponse : Rail Europe
Hello Karine,
We understand how frustrating it can be to see a charge on your card but not receive the confirmation email and tickets. After reviewing our records, we can confirm that your booking was successfully completed.
When an account is created with us, an automatic verification email is sent to confirm the email address provided. Confirmation emails and all other communication are issued only after the email address has been successfully verified. Our system indicates that your email address had not yet been verified, which is why the confirmation email was not delivered.
We have now manually verified your email address on our end and resent your booking confirmation. Your train tickets are included in that email. Please check your Inbox, as well as your Spam or Junk folder if necessary.
We hope this clarifies the cause of the issue. Should you require any further assistance, our Support Team remains at your disposal and will be happy to help.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.