I have recently purchased CHM mini wedding dress and let me tell you it is just WOW. The quality and craftsmanship is amazing. The tuĺle and details are high quality and so precise. They fit like a gl... Voir plus
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Lisez les avis des autres
I ordered a wedding dress and Alex was so helpful in sending me through the measurements so that I could choose the right size. The dress itself is of amazing quality and looks beautiful on! Alex was... Voir plus
Absolutely beautiful dress — I tried on several short wedding and occasion dresses before choosing Charlotte Mills, and by far this one felt the most bridal. The quality and craftsmanship are amazin... Voir plus
L'entreprise a répondu
Ordered a dress for an event. Unfortunately it was way too big around the bust and very revealing. Returned the dress, return process was very extensive and tries to avoid you returning items by askin... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Charlotte Mills, we craft more than bridal footwear and clothing; we create timeless treasures for all your 'I do' moments. Our designs blend heartfelt sentimentality with bold elegance, ensuring that from the aisle to anniversaries, every step you take has style and every moment that meaning. Because some moments in life deserve a perfect fit.
Coordonnées de contact
Charlotte Mills, The Aisle Edit, Huddersfield Road, Scouthead, Saddleworth, OL4 4AG, Greater Manchester, Royaume-Uni
- info@charlottemillsbridal.com
- charlottemills.com
4,4
Excellent
100 avis
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A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Have tried to contact seller multiple…
Have tried to contact seller multiple times and received no response.
26 juin 2026
Ottlie mid height wedding shoes
I'm obsessed with the Ottlie mid height shoes. Delivered promptly and they are well worth the price. So comfortable and I can't wait to wear them for my wedding next year. The pictures on their website dont do them justice. Just stunning! I found them true to size ( ordered size 6).
4 juillet 2026
Avis spontané
Charlotte Mills Wedding Dress
I have recently purchased CHM mini wedding dress and let me tell you it is just WOW. The quality and craftsmanship is amazing. The tuĺle and details are high quality and so precise. They fit like a glove and due to the inbuilt corset I won't need any alterations. Thank you
4 juillet 2026
Avis spontané
Gorgeous quality, great communication
I ordered a wedding dress and Alex was so helpful in sending me through the measurements so that I could choose the right size. The dress itself is of amazing quality and looks beautiful on! Alex was so communicative and kind to me, she really went above and beyond. I fully intend to order my bridal shoes for my overseas wedding from this store because the quality and service was so amazing. Thank you!
5 juin 2026
Avis spontané
purchased my daughter’s wedding shoes…
purchased my daughter’s wedding shoes from this company, and I couldn’t be happier with the experience. The customer service was outstanding, and my daughter is absolutely thrilled with her shoes. They are beautiful, well-made, and of excellent quality.
I needed some information regarding an early delivery, and the response was prompt, helpful, and very friendly. The entire process was smooth and stress-free. Overall, I am extremely happy with both the product and the service and would highly recommend them.
27 mai 2026
Réponse de Charlotte Mills
Thank you so much for your wonderful review, Karen 🤍 We’re absolutely delighted to hear that both you and your daughter had such a positive experience with us.
It means so much to know that she loves her wedding shoes and that you were happy with both the quality and craftsmanship. We also really appreciate your kind words about our customer service. We always want the process to feel smooth, personal and stress-free, so it's lovely to hear that we were able to help with your delivery enquiry and make everything a little easier.
Thank you for choosing Charlotte Mills to be part of such a special occasion, and for taking the time to share your experience. We hope your daughter has the most magical wedding day ✨ Alex x
Beautiful products
Beautiful products, high quality styling, superb packaging - all in all 100% experience
26 mai 2026
Réponse de Charlotte Mills
Thank you so much for your lovely review, Elizabeth 🤍 We’re absolutely delighted to hear that you had such a positive experience with us. From the quality of our products to the styling and packaging, we put so much care into every detail, so it means the world to hear that this stood out to you.
Thank you for taking the time to share your kind words and for choosing Charlotte Mills ✨ Alex x
Very good service and the shoes are…
Very good service and the shoes are amazing ! The best choice! Very comfortable, good material and also very pretty! I love them !
2 juin 2026
Avis spontané
Réponse de Charlotte Mills
Thank you so much for your lovely review, Mihaela 🤍 We’re absolutely delighted to hear that you love your shoes! It’s wonderful to know that you found them comfortable, beautiful and made from quality materials too.
Thank you for your kind words about our service as well. We always want our brides to feel supported throughout their journey, so feedback like this means so much to us. We hope you enjoy wearing your beautiful shoes and thank you for choosing Charlotte Mills ✨ Alex x
The quality is incredible and the customer service is second to none...
Absolutely beautiful dress — I tried on several short wedding and occasion dresses before choosing Charlotte Mills, and by far this one felt the most bridal. The quality and craftsmanship are amazing, and it looks even more stunning in person. You can truly tell how much care and detail goes into Charlotte Mills designs.
The customer service is also second to none. Alex F. has gone above and beyond to help me and has been so lovely, helpful and kind throughout. Such an amazing experience from start to finish — I couldn’t recommend Charlotte Mills enough!
23 mai 2026
Avis spontané
Réponse de Charlotte Mills
Thank you so much for your wonderful review, Monika 🤍 Your kind words truly mean so much to us.
We’re absolutely delighted to hear that your dress felt so special and that the quality, craftsmanship and attention to detail stood out to you. We put so much love and care into every design, so hearing feedback like this is incredibly rewarding.
Thank you as well for your lovely words about our customer service. It was an absolute pleasure helping you, and I’m so pleased that your experience felt positive from start to finish. Thank you for choosing Charlotte Mills and for taking the time to share your experience. We hope you have the most magical wedding day ✨ Alex x
I purchased a gorgeous pair of…
I purchased a gorgeous pair of Charlotte Mills shoes for my wedding day, unfortunately the shoes were slightly too big and did not suit my feet shape. I emailed Charlotte Mills and the lovely Alex got back to me promptly with guidance on how to return.
Following this, I lost the return label and was in a panic wondering how I was going to return the shoes. I emailed Alex a second time, who again responded promptly with the return label attached to the email so I was able to print it off and get the shoes sent back.
I can’t fault Alex for their wonderful customer service and quick responses. They put me at ease throughout the whole process and were just lovely to deal with!
26 mai 2026
Avis spontané
Réponse de Charlotte Mills
Thank you so much for your lovely review, Enya 🤍 I’m so pleased I could help make the process feel easier and put your mind at ease. I completely understand how stressful little things can feel when you’re already juggling wedding planning, so I’m really happy I could help get everything sorted for you quickly.
Although I’m sorry the shoes weren’t quite be the right fit for you, thank you so much for your incredibly kind words about your experience and customer service. It was an absolute pleasure helping you and I really appreciate you taking the time to share this ✨ Alex x
My experience with Charlotte Mills has…
My experience with Charlotte Mills has so far been spectacular. The shoes are some of the most comfortable heels I have ever tried on, they also fit greatly with my wedding dress. The customer service was genuinely better than known designer brands (that I also tried and decided against in favor of these shoes). I cannot recommend them enough to any bride.
19 mai 2026
Avis spontané
Réponse de Charlotte Mills
Thank you so much Ioanna for your incredibly kind words 🤍 We’re absolutely delighted to hear that your shoes are not only beautiful with your wedding dress, but also some of the most comfortable heels you’ve ever tried – that means the world to us! Knowing you chose Charlotte Mills over other designer brands and had such a positive experience with our customer service is truly so special to hear. Wishing you the most magical wedding day and thank you so much for letting us be a small part of it ✨ Alex x
This is by far the best customer…
This is by far the best customer service I have ever experienced. I fell in love with their shoes online, but living in Australia I was nervous about how exchanging a size would go! Alex has been so incredibly helpful with getting me get the right size. Answering all my questions and even helping me to size down again after I sent a photo of the shoe still too big! The quality of the shoes are incredible and so well made. Highly recommend, they reduced so much stress while planning everything else for the wedding.
24 avril 2026
Avis spontané
Réponse de Charlotte Mills
Thank you so much Elsie for taking the time to leave such a lovely review 🤍 Reading this truly means so much! I completely understand how ordering from overseas can feel a little daunting, especially when it comes to finding the perfect fit for your wedding shoes, so I’m so happy I could help make the process feel easier and less stressful for you. It’s wonderful to hear that you love the quality of your shoes and that we could help take a little pressure off during such a special (and busy!) time. Wishing you the most magical wedding day and thank you for choosing Charlotte Mills ✨ Alex x
Katie Pearl Wedding Shoes
One of the company’s strongest points is its clear identity. From signature details like embossed shoe soles with poetic messages to delicate embellishments such as pearls, lace, and metallic finishes, the products feel thoughtfully designed rather than mass-produced. There’s a strong emotional element to the brand, which resonates well with brides looking for meaningful touches on their wedding day.
28 février 2026
Réponse de Charlotte Mills
Thank you so much Cheryl for your beautiful review 🤍 Reading feedback like this means so much to us. We’ve always wanted Charlotte Mills to feel about more than just shoes, with thoughtful little details and meaningful touches that help make a bride’s wedding day feel even more special. It’s so lovely to hear that the details, craftsmanship and personality behind the brand resonated with you. Thank you for taking the time to share such kind words and for being part of the Charlotte Mills journey ✨ Alex x
Excellent
The shoes I purchased are incredibly comfortable and great quality. I can't wait to wear them on my wedding day! Additionally, the customer service provided by Alex last month was exceptional - she went above and beyond to help me with my order.
11 avril 2026
Avis spontané
Réponse de Charlotte Mills
Thank you so much for your lovely review, Gillian 🤍 I’m so happy to hear that you love your shoes and found them both comfortable and great quality. Knowing they’ll be part of such a special day is always such a lovely thing to hear! Thank you as well for your kind words about my customer service – it was an absolute pleasure helping you with your order. Wishing you the most magical wedding day and thank you for choosing Charlotte Mills ✨ Alex x
Réponse de Charlotte Mills
Thank you so much for your lovely review, Tracey 🤍 We’re so happy to hear you love your shoes and found them beautiful and comfortable too! Comfort is such an important part of feeling your best, especially for special moments, so it’s wonderful to hear this. Thank you for choosing Charlotte Mills ✨ Alex x
Comfy shoes
Comfy shoes, lots of different styles to choose from. Very happy with them and the little touches that make them unique.
24 novembre 2025
Réponse de Charlotte Mills
Thank you so much for your lovely review, Caitlin 🤍 We’re so happy to hear you love your shoes and enjoyed the different styles we offer. It’s especially lovely to hear that the little details and special touches stood out to you, as those are such an important part of Charlotte Mills. Thank you for choosing us and for taking the time to share your kind words ✨ Alex x
Réponse de Charlotte Mills
Thank you so much for your lovely review, Abigail 🤍 We’re so pleased to hear your order arrived quickly and was beautifully packaged for you. We always want receiving your Charlotte Mills order to feel special from the moment it arrives. Thank you for choosing us ✨ Alex x
I ordered three pairs of shoes for my…
I ordered three pairs of shoes for my wedding to try. I really liked two of them, so much so that I thought about keeping one for ceremony and one for dancing. I emailed customer service to see if they could stretch out the return date by another month because I couldn't make sure they were the right colour until I tried on my dress (which was in Italy). Otherwise I would have had to return all to avoid the risk. They were super understanding and kindly offered the extended return schedule, so I was able to take them with me to Italy for my fitting without stress. As it turns out, they were the perfect match, so I am keeping both, which means that it was a good win for Charlotte Mills also. But I really appreciated the service. Thanks!
11 février 2026
Avis spontané
Réponse de Charlotte Mills
Thank you so much for your lovely review, Jessica 🤍 We’re so pleased we could help make the process feel a little easier and take away some of the stress whilst planning your wedding. We completely understand how important it is to see everything together, especially something as special as your dress! It’s wonderful to hear that your shoes turned out to be the perfect match and we absolutely love that you chose to keep both pairs for different moments of your day ✨ Thank you for trusting us to be part of such a special journey and we hope you have the most magical wedding day 🤍 Alex x
Elegant shoes and great customer service
Cannot recommend Charlotte Mills enough. I ordered a size 5 in the pearl strap heels for my wedding and they were too big. I returned them for a refund but mentioned it was quite tight with timings before my dress fitting, so the amazing Alex reposted a size 4 for special delivery and they arrived on time. I’m yet to wear them for my special day but they look really elegant and cannot recommend the great customer service more!
20 mars 2026
Avis spontané
Réponse de Charlotte Mills
Thank you so much for your lovely review, Hannah 🤍 I’m so happy we could help make things a little easier during such a busy time. We completely understand how important timings can feel when wedding planning, so I’m delighted we could get the right size out to you in time for your dress fitting. It’s wonderful to hear you love your shoes and found them elegant too! Thank you so much for your kind words and for choosing Charlotte Mills to be part of your special day ✨ Wishing you the most magical wedding day 🤍 Alex x
Beautiful shoes
Beautiful shoes, so comfortable, looking forward to wearing on the big day in June.
25 février 2026
Réponse de Charlotte Mills
Thank you so much for your lovely review, Janet 🤍 We’re so happy to hear you love your shoes and found them comfortable too! There’s nothing better than feeling both beautiful and comfortable on such a special day. We’re so excited that they’ll be part of your wedding in June and hope you have the most magical day ✨ Alex x
What an amazing product
What an amazing product, and company! I had been scouring the Internet for the perfect bridal shoes, and came across the Charlotte Mills website. I am in the US, but always love a UK designer, so decided to check them out. One style is more gorgeous than the next, but I finally landed on Ophelia. I haven’t purchased shoes from the UK before, so I was a little nervous about the size conversion. After placing the US size in the cart and finalizing the order, I panicked, because the UK size was different than I expected. I placed the order on a Friday evening, and was worried about it shipping out before I could reach customer service. But customer service got back to me immediately, And assured me that they would check in before shipping the shoes out on Monday. I got an email first thing Monday morning from a lovely rep, who went as far as to try the particular shoe on for me, since we wore the same Italian sizing. She told me that the Converted size would be perfect, and upon receiving the shoes, she was absolutely correct. They fit perfectly, and are even more stunning in person. I haven’t worn them yet, other than to try them on, but they do feel incredibly comfortable. The quality is exceptional, every little detail is so thoughtfully done. I will definitely shop with this company again in the future. What a wonderful shopping experience!
10 mars 2026
Avis spontané
Réponse de Charlotte Mills
Thank you so much for taking the time to leave such an incredibly thoughtful review, Ardyn 🤍 Reading this truly means so much to us! We completely understand how ordering internationally and navigating size conversions can feel a little daunting, so I’m so happy we could help give you some reassurance along the way. It’s wonderful to hear that your Ophelia shoes were the perfect fit and even more beautiful in person ✨
We put so much love into every little detail, so hearing that this stood out to you is really special. Thank you as well for your incredibly kind words about your experience with our customer service — being part of such an exciting journey for our brides is something we never take for granted. We’re absolutely delighted we could help make the process feel smooth and enjoyable for you. Wishing you the most magical wedding day and thank you for choosing Charlotte Mills 🤍 Alex x
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