Customer service is great at Raisin. Jack O'C is always very helpful in a genuinely friendly way. You will know it is him by his lovely Irish accent and competence. He helped me when I initially si... Voir plus
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Lisez les avis des autres
I am so happy that I found "Raisin" that operates an online marketplace banking services! When I call they actually answer the phone and no waiting on hold for a long time like most banks customer ser... Voir plus
L'entreprise a répondu
I had to do some serious business today with a few of my raisin accounts. I was unable to get into my new account I was setting up. Jack was very helpful as we needed to go over every thing I was doin... Voir plus
L'entreprise a répondu
I really like Raisin it is usually a very easy app to use. But today’s experience was a little frustrating. My bank was bought out by another bank and trying to change my external bank to the new one... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Coordonnées de contact
New York, Etats-Unis
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4,5
Excellent
965 avis
Demande des avis aux clients
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Les gens ont aussi consulté
A Different Approach, Many Options & Smooth Saling
This Platform was new to me and intrigued me. I liked the many choices one has with so many financial institutions. Very competitive rates and the bonus promo's made it a no brainer. Once your funds are there, it's easy to have access to so many products. It's definitely worth investigating.
16 février 2026
Avis spontané
Réponse de Raisin U.S.
Thank you so much for your thoughtful 5-star review! We’re thrilled to hear that you found the platform intriguing and appreciated the wide range of financial institutions and competitive rates available. Providing meaningful choices along with attractive promotions so our customers can make confident, informed decisions is exactly what we aim to do.
It’s great to know you’re enjoying the ease of access to multiple products once your funds are in place. We truly appreciate your recommendation and thank you for choosing Raisin!
Great Customer Service
Had an issue I needed to resolve. Customer service was friendly and informative without a long wait time.
9 février 2026
Avis spontané
Réponse de Raisin U.S.
Thank you for your 5-star review! We’re glad to hear that our customer service team was able to resolve your issue in a friendly and informative manner and without a long wait time. Providing prompt, helpful support is very important to us. We truly appreciate you taking the time to share your experience and thank you for choosing Raisin!
Quick responses to inquiries and all…
Quick responses to inquiries and all bonus payments and interest were consisent and in accordance with disclosures. Very refreshing!!
11 février 2026
Avis spontané
Réponse de Raisin U.S.
Thank you for your fantastic 5-star review! We’re so pleased to hear that you’ve experienced quick responses to your inquiries and that your bonus payments and interest were consistent and aligned with our disclosures. Transparency and reliability are incredibly important to us, and it’s wonderful to know that stood out to you. We truly appreciate your feedback and thank you for choosing Raisin. We’re grateful to have you with us!
Great Interest
Although slightly skeptical at first, 3 years ago I deposited $1000. into a Raisin account with 4.5% interest rate. My local banks were giving me .01%. After a few months, my comfort level grew and I began depositing more money into the Raisin account. With interest, monthly deposits and some high-rate CDs I now have over $9000. and will definitely stick with them!!
13 février 2026
Avis spontané
Réponse de Raisin U.S.
Thank you so much for sharing your experience and for your 5-star review! We completely understand the initial skepticism and trying something new with your savings is a big decision. We’re honored that you gave Raisin a chance and even more thrilled that your confidence has grown over the past three years.
It’s wonderful to hear how your consistent deposits, competitive rates, and high-yield CDs have helped you grow your savings from $1,000 to over $9,000. That kind of progress is something to be proud of! We truly appreciate your trust and loyalty, and we look forward to continuing to support your savings goals for years to come.
The response time is too long when I…
The response time is too long when I email, especially in regards to not being able to log in to my account.
2 février 2026
Avis spontané
Réponse de Raisin U.S.
Thank you for your feedback and for sharing your experience. We apologize for the delay you encountered when reaching out via email, especially regarding access to your account. We’re continuously working to improve our response times and ensure that our support team can assist promptly. If you continue to experience login issues, please don’t hesitate to contact us directly at (844) 994-3276 , and we’ll prioritize resolving it for you.
We appreciate your patience and the opportunity to improve.
Good but could be better
For the most part was good, not being able to do all transactions via the app is a problem because getting hold of a person can be difficult. Once you reach them, they’re very helpful.
9 février 2026
Avis spontané
Réponse de Raisin U.S.
Thank you for your feedback and for sharing your experience with us. We’re glad to hear that our team was helpful once you were able to reach them. We also appreciate your note regarding app functionality and understand how important it is to complete transactions seamlessly. Your feedback is valuable as we continue to improve our services, and we’re actively exploring ways to make the app more comprehensive and user-friendly. We hope to provide an even smoother experience for you next time!
Great Rate and Exemplary Customer Service
Raisin offers a wide variety of Money Markets, CDs and other financial instruments. Their website is easy to use and their rates are consistently among the best. They also offer incredible customer service by phone and email. By phone you are connected immediately to a very well trained live rep with excellent communication skills. Their responses by email for issues that require documentation are always extremely detailed and received within 48 hours.
11 février 2026
Avis spontané
Réponse de Raisin U.S.
Thank you so much for your outstanding 5-star review! We’re delighted to hear that you value the wide variety of money market accounts, CDs, and other savings products available through Raisin. Providing competitive rates and a user-friendly website experience is a top priority for us, so it’s wonderful to know that’s been your experience.
We’re especially grateful for your kind words about our customer service team. Connecting you quickly with knowledgeable, well-trained representatives and providing detailed, timely follow-up by email when documentation is needed, is exactly the level of support we strive to deliver.
Thank you for taking the time to share such thoughtful feedback. We truly appreciate your trust and look forward to continuing to serve you!
My experience has been that Raisin…
My experience has been that Raisin offers competitive rates, and is honest and transparent. I have never had a bad experience when contacting customer service.
6 février 2026
Avis spontané
Réponse de Raisin U.S.
Thank you for sharing your experience! We’re delighted to hear that you’ve found our rates competitive and our approach honest and transparent. That’s exactly what we strive for. It’s especially rewarding to know that your interactions with our customer service team have consistently been positive.
We truly appreciate your trust and your continued support. Thank you for choosing Raisin!
I have one external account listed for…
I have one external account listed for transferring cash in and out; was told that that choice can never change? It belongs to my credit union and I would prefer to change to another bank so I could move larger amounts at one time
6 février 2026
Avis spontané
Réponse de Raisin U.S.
Thank you for your feedback. We understand why flexibility with linked external accounts is important, especially when transfer limits affect how you manage larger amounts.
For security and regulatory reasons, there may be restrictions around changing a previously linked external account. That said, being told it can “never” be changed certainly warrants clarification, and we’re sorry for any confusion or frustration this may have caused.
We’d like the opportunity to review your account and provide clear guidance on what options may be available. In some cases, there may be alternative solutions depending on your specific situation.
Please reach out to us directly at (844) 994-3276 and our team will be happy to take a closer look and walk you through the available next steps.
We appreciate you bringing this to our attention.
It was fine
It was fine. The person who handled the call was prompt and courteous, knowledgeable and helpful.
6 février 2026
Avis spontané
Réponse de Raisin U.S.
Thank you for your feedback!
We’re pleased to hear that your experience was a positive one and that our team member was prompt, courteous, and helpful. Providing knowledgeable and respectful support is very important to us, and it’s great to know that came through during your call.
We appreciate you taking the time to share your experience and thank you for choosing Raisin.
The rate was just what we were looking…
The rate was just what we were looking for. Wish we had set up for a longer term.
6 février 2026
Avis spontané
Réponse de Raisin U.S.
Thank you for sharing your feedback. We’re so glad to hear the rate was just what you were looking for. We understand the feeling of wishing you’d locked in a longer term, especially when you’re happy with the rate. The good news is that we regularly offer a variety of competitive terms, so there may be future opportunities to find a longer-term option that fits your goals. We appreciate you choosing Raisin and look forward to helping you make the most of your savings.
I really like doing busines with Raisin and their partner Banks!
I really like doing business with Raisin. They are always supplying us with Banks that are willing to offer us reasonable savings rates to help us earn interest on our money. No matter how much or little you have, you can feel confident that your money will work for you.
10 février 2026
Avis spontané
Réponse de Raisin U.S.
Thank you so much for your kind words and for choosing Raisin. We’re glad to hear that you value the range of competitive savings options available through our platform. Our goal is to make it easy for customers to access strong rates from trusted banking partners, regardless of balance size, so it’s wonderful to know that you feel confident putting your money to work with us. We truly appreciate your support and look forward to continuing to serve you.
Attempted to open an account
Attempted to open an account, but their system claims it can't verify my identity. I called and they reset it, so I tried again and it still couldn't verify it. I have my license, social security card, and birth certificate and haven't moved in 7 years, so seems very bizarre.
9 février 2026
Avis spontané
Réponse de Raisin U.S.
Thank you for sharing your experience. We’re sorry to hear about the difficulty you encountered while attempting to open an account.
Identity verification is an important part of protecting our customers and complying with regulatory requirements, but we understand how frustrating it can be when the process doesn’t work as expected, especially when your information is accurate and up to date. In some cases, verification systems rely on third-party data sources, and even small discrepancies or limited reporting history can cause an application to be flagged.
We appreciate that you took the time to call and try again. That said, we understand how discouraging it must have been to receive the same result.
We’d welcome the opportunity to take a closer look at what happened and see if there’s a way to help move things forward. Please reach out to us directly at (844) 994-3276 so our team can review your application in more detail.
Thank you again for your feedback as it helps us continue improving our processes and customer experience.
Abysmally poor customer service
We had a high yield savings account at Raisin. A couple of weeks ago we tried to have the contact telephone number changed. We both called Raisin and tried to change it online. No luck with either strategy. On several occasions we spoke with a man named Josh O. He had us go through several cumbersome procedures and told us that the contact number would be changed. It never was. So, we withdrew the funds that were deposited at Raisin. We will never do business with them again. They have abysmally poor customer service and their agents are unkind and incompetent. Overall, dealing with them has been a nightmare.
2 février 2026
Avis spontané
Réponse de Raisin U.S.
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you encountered while trying to update your contact information.
Updating account details should be straightforward, and we regret that the process felt cumbersome and that your issue was not resolved as expected. We also take your comments about customer service very seriously. Providing clear guidance and respectful support is extremely important to us, and we’re disappointed to hear that we did not meet that standard in your case.
While certain security procedures are required when making changes to account information, especially for high-yield savings accounts, we understand that these steps should be handled efficiently and communicated clearly. Your feedback will be shared with our team so we can review what happened and identify opportunities to improve both our processes and our service experience.
If you’re open to it, we would appreciate the opportunity to look into this further. Please reach out to us directly at (844) 994-3276 so we can review your experience in detail.
We’re sorry again that this was your experience and appreciate you bringing it to our attention.
Representative clearly explained
Representative clearly explained why I received the notice, and also admitted I shouldn’t have gotten it.
2 février 2026
Avis spontané
Réponse de Raisin U.S.
Thank you for the five-star review! We’re glad our representative was able to clearly explain the situation and acknowledge the error. Transparency and accountability are important to us, and we appreciate you taking the time to share your experience. Please don’t hesitate to reach out if we can help with anything else.
Your Cutomer Service rep
Your Cutomer Service rep, Nate, was excellent. But your policy, which he explained, is terrible -- when Raisin's promotional offer language is ambiguous, Raisin will not make good on the customer's valid interpretation. The burden should be on Raisin to clearly explain their rules, and pay promo rewards when Raisin's language causes customer misunderstanding. No more Raisin for me!
2 février 2026
Avis spontané
Réponse de Raisin U.S.
Thank you for taking the time to share your feedback. We’re glad to hear that Nate provided excellent service and will be sure to recognize him for his efforts.
That said, we’re truly sorry for the frustration you experienced with our promotional offer terms. Your point is well taken and clear communication is essential. When our language causes confusion, that’s something we take seriously. While our representatives are required to follow established policies, we understand how disappointing it can feel when expectations don’t align with the outcome. Your feedback has been shared with our team as we continue working to improve how our promotions and terms are communicated.
Great person there I talked friendly…
Great person there I talked friendly voice & knowledgeable.
Thank you
28 janvier 2026
Avis spontané
Réponse de Raisin U.S.
Thank you for your kind words! We’re thrilled to hear that you had a friendly and knowledgeable interaction with our team. Providing professional and approachable service is very important to us, and we truly appreciate you sharing your experience.
Everything went the way explain.
29 janvier 2026
Avis spontané
Réponse de Raisin U.S.
Thank you for your feedback! We’re glad to hear that everything went as explained. Providing clear guidance and ensuring a smooth experience for our clients is very important to us, and we appreciate you sharing your experience.
KNOLEGABLE AND SPOKE ENGLISH.
23 janvier 2026
Avis spontané
Réponse de Raisin U.S.
Thank you for your feedback! We’re glad to hear that our team was knowledgeable and able to communicate clearly in English. Providing clear, helpful, and professional service is always our goal, and we appreciate you taking the time to share your experience.
Rapid Response
My request was addressed extremely fast, which made me very pleased.
23 janvier 2026
Avis spontané
Réponse de Raisin U.S.
Thank you for your feedback! We’re delighted to hear that your request was handled quickly and that you were pleased with our service. Providing timely and efficient support is very important to us, and your kind words are greatly appreciated.
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