Ramcricket.co.uk Avis 150

TrustScore 2 sur 5

2,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Ordered a cricket kit for my son on 23 April. Hadn't heard anything by 29 April so called Ram only to find out that when I ordered the kit, it wasn't actually in stock and wouldn't be with me until... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Ordered some cricket balls, junior size. They sent me the wrong size by mistake and have ignored all 3 emails I've sent asking to sort out an exchange. What poor customer service and a bang average c... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Was bought a RAM cricked bag and loved it. Unfortunately it ripped after a couple of uses. I know this isn't common as I have friends who have had similar bags for years. I contacted customer servi... Voir plus

Noté 2 sur 5 étoiles

I bought their challenger package, the kit is ok and seems durable enough, the bag is roomy with plenty of pockets. On the leg pads, I do think the straps could do with being longer, as the middle one... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'articles de cricket

Informations provenant de diverses sources externes

Having sold cricket balls, cricket training equipment and clothing for over 10 years, alongside our involvement in rugby, we have a passion for the sport and the experience to produce high quality products for all levels of teams. Supplying over 3000 schools, universities and clubs during this time, alongside individuals, we are able to offer incredible deals to keep you training to the highest level in both the on and off seasons.


Coordonnées de contact

2,1

Bas

TrustScore 2 sur 5

150 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great Service

Order arrived on time and in perfect condition. Was kept updated at all times with hourly delivery slot.

4 mai 2018
Avis spontané
Noté 2 sur 5 étoiles

You dispatched the wrong items

You dispatched the wrong items - not happy!

28 avril 2018
Avis spontané
Logo de Ramcricket.co.uk

Réponse de Ramcricket.co.uk

Hi There

I am sorry to hear you have received an incorrect item. I have emailed you directly so we can get this sorted for you ASAP.

Kind regards

Dave Packer

Ram Cricket

Noté 1 sur 5 étoiles

Rubbish Communication

I placed an order and received an order confirmation. I assumed everything was okay and it would be dispatched asap.
Had to call and ask where the goods were. I was informed goods were out of stock and they were hoping to have them back in the following week. Lady apologised that I had not received an email to that effect.
This is unacceptable. I should have been told when I placed the order that they were out of stock and given the option to cancel and go elsewhere.
I needed the goods urgently so feel let down. Will not use this company again.

25 avril 2018
Avis spontané
Logo de Ramcricket.co.uk

Réponse de Ramcricket.co.uk

Hi Susan

My sincere apologies for how you feel your order was handled.

We had a delay on an incoming order hence we were unaware at the time of order that we wouldn't be able to dispatch that day, unfortunately, Rachel, who you spoke to did not find that out before your call so again apologies on that. We have put in place more vigorous processes within our operations team in order to avoid this going forward.

I believe you have now been refunded for this. If you have any further issues please contact me on david@ramcricket.co.uk.

Noté 4 sur 5 étoiles

Great service

Great service
As a slight improvement - could do with a tracking module for receipt of deliveries and possibly preferred delivery times

25 avril 2018
Avis spontané
Noté 1 sur 5 étoiles

Still waiting for my order

Still waiting for my order.
It has been promised on two occasions.
Ordered and paid for on 6 April.

17 avril 2018
Avis spontané
Logo de Ramcricket.co.uk

Réponse de Ramcricket.co.uk

Hi James

Sincere apologies for the delay in this order reaching you.

I can see that this order was dispatched earlier this week and is now at the Parcelforce hub being processed for delivery tomorrow on Parcelforce tracking IL3455655 .

We will refund your shipping cost as this has clearly taken too long.

Kind regards

Dave

Noté 1 sur 5 étoiles

Goods not received and no response to…

Goods not received and no response to emails

26 mars 2018
Avis spontané
Logo de Ramcricket.co.uk

Réponse de Ramcricket.co.uk

Hi there

Apologies for the delay in your order arriving. I can see that this was processed on the day of the order and dispatched with our courier Parcelforce. I am investigating with them now and will update you as soon as I know more.

Kind Regards

Dave

Ram Cricket

Noté 5 sur 5 étoiles

Perfect

Very helpful and polite when I telephoned them. Very competitive prices and prompt delivery. Will happily buy from them again the next time I need some more cricket equipment.

19 février 2018
Avis spontané
Noté 5 sur 5 étoiles

Very happy

Very good product and quickly rectified parcel force’s error. Thank you very much.

4 février 2018
Avis spontané
Logo de Ramcricket.co.uk

Réponse de Ramcricket.co.uk

Hi Robert

Having tracked your order I can see it is now out for delivery today with ParcelForce, the tracking number is XA7857036. Apologies for the there seems to have been a delay with our courier so I am investigating that with them. By way of an apology for the slow delivery, we have refunded your freight charge in full.

We are sure the product will live up to expectations for you and thank you for the order.

Kind regards

Dave

Hi Robert

On Friday the item was received back to our warehouse showing that the delivery was attempted on the 5th and 6th of February. Following on from those attempts the parcel was waiting for collection from the local Parcelforce depot. You should have received a card highlighting this from Parcelforce. If that has not happened on this occasion we will take this up with ParcelForce. I will call you tomorrow in order to arrange a good time for delivery which will enable you to be in to sign for it.

Kind Regards

Dave

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