Ordered a cricket kit for my son on 23 April. Hadn't heard anything by 29 April so called Ram only to find out that when I ordered the kit, it wasn't actually in stock and wouldn't be with me until... Voir plus
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Ordered some cricket balls, junior size. They sent me the wrong size by mistake and have ignored all 3 emails I've sent asking to sort out an exchange. What poor customer service and a bang average c... Voir plus
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Was bought a RAM cricked bag and loved it. Unfortunately it ripped after a couple of uses. I know this isn't common as I have friends who have had similar bags for years. I contacted customer servi... Voir plus
I bought their challenger package, the kit is ok and seems durable enough, the bag is roomy with plenty of pockets. On the leg pads, I do think the straps could do with being longer, as the middle one... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Having sold cricket balls, cricket training equipment and clothing for over 10 years, alongside our involvement in rugby, we have a passion for the sport and the experience to produce high quality products for all levels of teams. Supplying over 3000 schools, universities and clubs during this time, alongside individuals, we are able to offer incredible deals to keep you training to the highest level in both the on and off seasons.
Coordonnées de contact
2,1
Bas
150 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Fuss free and timely delivery
23 mai 2018
Avis spontané
Top quality equipment at very…
Top quality equipment at very competitive prices. Would definitely recommend.
23 mai 2018
Avis spontané
Efficient company
Efficient company. When we want cricket equipment for the club they are always our first port of call.
21 mai 2018
Avis spontané
Excellent
Excellent - no reservations, I would recommend this company to anyone.
8 mai 2018
Avis spontané
Great Service
Order arrived on time and in perfect condition. Was kept updated at all times with hourly delivery slot.
4 mai 2018
Avis spontané
Ordered some equipment & they sent the…
Ordered some equipment & they sent the wrong item without contacting me 1st
30 avril 2018
Avis spontané
Réponse de Ramcricket.co.uk
Hi There
I am sorry to hear you have received an incorrect item. I have emailed you directly so we can get this sorted for you ASAP.
Kind regards
Dave Packer
Ram Cricket
Rubbish Communication
I placed an order and received an order confirmation. I assumed everything was okay and it would be dispatched asap.
Had to call and ask where the goods were. I was informed goods were out of stock and they were hoping to have them back in the following week. Lady apologised that I had not received an email to that effect.
This is unacceptable. I should have been told when I placed the order that they were out of stock and given the option to cancel and go elsewhere.
I needed the goods urgently so feel let down. Will not use this company again.
25 avril 2018
Avis spontané
Réponse de Ramcricket.co.uk
Hi Susan
My sincere apologies for how you feel your order was handled.
We had a delay on an incoming order hence we were unaware at the time of order that we wouldn't be able to dispatch that day, unfortunately, Rachel, who you spoke to did not find that out before your call so again apologies on that. We have put in place more vigorous processes within our operations team in order to avoid this going forward.
I believe you have now been refunded for this. If you have any further issues please contact me on david@ramcricket.co.uk.
Great service
Great service
As a slight improvement - could do with a tracking module for receipt of deliveries and possibly preferred delivery times
25 avril 2018
Avis spontané
Still waiting for my order
Still waiting for my order.
It has been promised on two occasions.
Ordered and paid for on 6 April.
17 avril 2018
Avis spontané
Réponse de Ramcricket.co.uk
Hi James
Sincere apologies for the delay in this order reaching you.
I can see that this order was dispatched earlier this week and is now at the Parcelforce hub being processed for delivery tomorrow on Parcelforce tracking IL3455655 .
We will refund your shipping cost as this has clearly taken too long.
Kind regards
Dave
Goods not received and no response to…
Goods not received and no response to emails
26 mars 2018
Avis spontané
Réponse de Ramcricket.co.uk
Hi there
Apologies for the delay in your order arriving. I can see that this was processed on the day of the order and dispatched with our courier Parcelforce. I am investigating with them now and will update you as soon as I know more.
Kind Regards
Dave
Ram Cricket
Perfect
Very helpful and polite when I telephoned them. Very competitive prices and prompt delivery. Will happily buy from them again the next time I need some more cricket equipment.
19 février 2018
Avis spontané
items arrived in excellent condition…
items arrived in excellent condition and in great time.
Looking forward to using them in my under 10s coaching
18 février 2018
Avis spontané
Quick efficient service and kept well …
Quick efficient service and kept well informed.
6 février 2018
Avis spontané
Very happy
Very good product and quickly rectified parcel force’s error. Thank you very much.
4 février 2018
Avis spontané
Réponse de Ramcricket.co.uk
Hi Robert
Having tracked your order I can see it is now out for delivery today with ParcelForce, the tracking number is XA7857036. Apologies for the there seems to have been a delay with our courier so I am investigating that with them. By way of an apology for the slow delivery, we have refunded your freight charge in full.
We are sure the product will live up to expectations for you and thank you for the order.
Kind regards
Dave
Hi Robert
On Friday the item was received back to our warehouse showing that the delivery was attempted on the 5th and 6th of February. Following on from those attempts the parcel was waiting for collection from the local Parcelforce depot. You should have received a card highlighting this from Parcelforce. If that has not happened on this occasion we will take this up with ParcelForce. I will call you tomorrow in order to arrange a good time for delivery which will enable you to be in to sign for it.
Kind Regards
Dave
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