Raw Dog Food Company Ltd Avis 

Réponse de Raw Dog Food Company Ltd

15 oct. 2025

Dear Robert,

Thank you kindly for your positive review of Raw Dog Food Company!

We're thrilled that you are so pleased with our range of products from trusted suppliers and our fair prices for quality, DEFRA approved brands.

Thank you for your support and your kind recommendations!

Warm regards,
Jude

Réponse de Raw Dog Food Company Ltd

15 oct. 2025

Dear John,

Thank you for your (and your dog's) positive review!

We're absolutely thrilled that your dog loves our raw ranges! It must give tremendous peace of mind seeing them enjoy their raw and living the great benefits!

Thank you once again for your valued feedback, and for entrusting Raw Dog Food Company for your dog's raw feeding needs!

Warm regards,
Jude

Réponse de Raw Dog Food Company Ltd

16 oct. 2025

Dear Sandy,

Thank you for your feedback, and we sincerely apologise for your frustration.

Our Retail Manger has attempted to contact you to apologise directly, and explain the cancellation of your order due to Nationwide courier disruption at the time of your order. Please accept our apologies for not getting back to you in a more timely manner.

Thank you and regards,
Jude

Réponse de Raw Dog Food Company Ltd

8 oct. 2025

Thank you for another positive review of Raw Dog Food Company!

Your kind words have really made a cloudy Wednesday morning, all the more brighter!

The team is dedicated to providing the best customer service experience, and we're thrilled that you find us not only brilliant, but that we're your favourite! `How fortunate are we?!

Thank you once again for your uplifting feedback, and for entrusting Raw Dog Food Company for your dog's raw feeding needs. (We've got a feeling that we're their favourite too!)

Warmest regards,
Jude

Réponse de Raw Dog Food Company Ltd

8 oct. 2025

Dear Barry,

Thank you for your positive review of Raw Dog Food Company!

We pride ourselves on our genuine, helpful and knowledgeable customer service. Our customers (and their dogs and cats too!) are at the heart of all that we do. We value our relationships, and earnestly work towards identifying customer needs, exceeding customer expectations, and acting on feedback to continue to improve our service.

Thanks once again for your feedback and for entrusting our team for your dog's raw feeding needs.

Warm regards,
Jude

Réponse de Raw Dog Food Company Ltd

7 oct. 2025

Dear Anne,

Thank you for your positive review of Raw Dog Food Company!

We love that your dog has a raw favourite! Lucky doggo, because we have a large variety of fish minces, chunks and treats.

We're thrilled that you find repeat ordering easy and convenient. It really allows you to make the most of your time.

Thank you once again for your valued feedback, and for entrusting Raw Dog Food Company for your dog's raw feeding needs.

Warm regards,
Jude

Réponse de Raw Dog Food Company Ltd

7 oct. 2025

Dear Terry,

Wow! Thank you for your comprehensive and positive review of Raw Dog Food Company!

Thank you for highlighting all that we earnestly work so hard towards! We love what we do and care deeply about the trusted brands we stock, ordering convenience and protecting the cold chain reflected in our packaging and packing standards to storage in our freezers both at our retail stores and at our distribution centre.

Most important of all, is that we genuinely enjoy supporting our customers, and strive for happy customers and happy, healthy doggos too!

Thank you once again for more valued feedback and for entrusting our team.

Warm regards,
Jude

Réponse de Raw Dog Food Company Ltd

3 oct. 2025

Dear Beverly,

Thank you for your positive review of Raw Dog Food Company!

It is wonderful to read such comprehensive feedback from such a valued and established customer! I know our team greatly appreciates your continued support and patronage for your dog's raw feeding needs.

Thank you for highlighting areas of our service standards that we take tremendous pride in - from our trusted product ranges to our commitment in supporting our customers, not just in word, but in action. Our team is friendly, highly knowledgeable and places tremendous value in nurturing our customer relationships.

Thank you once again for entrusting our team, and as always, we look forward to packing your next order.

Warm regards,
Jude

Réponse de Raw Dog Food Company Ltd

3 oct. 2025

Thank you for your positive review of Raw Dog Food Company!

Our team genuinely enjoys helping customers, and absolutely love when our canine customers visit in-store. It really makes our day to see happy, healthy dogs thriving on the goodness of raw! And we always have plenty of delicious treats to share!

We're so pleased that you find our product ranges extensive, and that we successfully meet your dog's raw feeding needs. We are always reviewing and adding to our brands and breadth of products so that we can offer only best and trusted in raw and natural feeding.

The team sincerely appreciates your custom and your valued feedback.

Warm regards,
Jude

Réponse de Raw Dog Food Company Ltd

3 oct. 2025

Thank you for your positive review of Raw Dog Food Company!

We love raw dog food maths! Because you're absolutely correct, great choice + quality products + easy ordering + reliable delivery = a happy, healthy pup thriving on the goodness of raw (and it also equals a very happy human!).

Thank you for sharing your valued feedback, and for entrusting Raw Dog Food Company for your dog's raw feeding needs.

Warm regards,
Jude

Réponse de Raw Dog Food Company Ltd

7 oct. 2025

Dear Jacqueline,

Thank you for taking the time to share your review from a DIY raw feeding of cat’s perspective. And thank you for your continued support over the past 8 years of custom!

I completely understand that a fussy palette can influence brand and product preferences. I know our Retail Manager earnestly works to secure the specific items you know your cat eats are in store, and if a greater quantity is required, is delivered from our distribution centre to be in store the next day.

Please be assured our product range has tripled, adding greater variety and choice, yet still maintaining the quality we expect from our DEFRA approved trusted suppliers. Many of the manufacturers we represent use, where possible, locally sourced, free range, grass fed or organic, and all use 100% British ingredients. From a DIY perspective, in addition to new brands and products, we still entrust the same brands historically; though over time, product rationalisation is inevitable, as the DIY raw feeding requirements change and evolve.

We pride ourselves on our robust stock holding capacity. In fact, we consistently sit between 98.7% and 99.3%. Within the industry, products do become out of stock for a multitude of reasons; due to season, protein shortages (both traditional and novel proteins), delivery or manufacturing delays or within the business, sudden demand. We apply both external and internal factors when securing quantities, however, sometimes items do become temporarily unavailable, though they are promptly replenished or another alternative given.

To understand further, a member of our team will contact you this week. Please know your thoughts and feedback are greatly valued and listened to.

We look forward to speaking with you.

Warm regards,
Jude

Réponse de Raw Dog Food Company Ltd

Actualisé le 7 oct. 2025

UPDATE: THIS IS A FAKE, NON-GENUINE REVIEW DESIGNED TO MISLEAD AND DECEIVE.

"LANY" DID NOT RESPOND TO OUR REQUEST INFORMATION, AS IS THE CASE WITH FRAUDULENT REVIEWS.

Original reply:

There are no records of you having engaged Raw Dog Food Company. Please respond to the Request Information and provide a valid order number and delivery details as proof of purchase.

Furthermore, our recorded phone calls, email correspondence and delivery documents do not reflect the experience you have outlined. In fact, details of this nature are thoroughly recorded and documented as part of our Commitment to Service business standards and protocols.

We can, without hesitation attest that our team do not conduct themselves in the manner you have described. Our legitimate Trustpilot customer reviews overwhelmingly praise our concise and timely communication, respectful, kind conduct and genuinely friendly approach to all customers, as well as our sincere, resolute commitment to working with and supporting our customers.

Kindly reply to the Request Information.


Thank you,
Raw Dog Food Company

Réponse de Raw Dog Food Company Ltd

2 oct. 2025

Dear Lisa,

Thank you for your positive review of Raw Dog Food Company!

We're absolutely thrilled that we were able to assist in changing to your preferred Click & Collect point. Our team are a genuine, helpful and friendly bunch, who are always happy to help and ensure your experience is positive, each and every time. Thank you for highlighting the character of our team, and their commitment to our service standards.

Our trusted product ranges are truly the best in raw and natural feeding. We take great pride in our curated brands, and love knowing that our customers are happy with the quality and have peace of mind seeing the benefits in their dogs!

Thank you once again for your feedback, and for entrusting Raw Dog Food Company for your dog's raw feeding needs.

Warm regards,
Jude

Réponse de Raw Dog Food Company Ltd

30 sept. 2025

Dear Clive,

Thank you for your positive review of Raw Dog Food Company!

Providing great service, each and every time, is at the heart of all that we do. Our team genuinely enjoys helping customers and supporting their healthy, happy dogs.

Our DEFRA approved, trusted brands cover a range of price points, and all reflect quality ingredients with a dog's nutrition at the core.

Thank you once again for your valued feedback, and for entrusting Raw Dog Food Company for your dog's raw feeding needs.

Warm regards,
Jude

Réponse de Raw Dog Food Company Ltd

Actualisé le 27 sept. 2025

Dear Robert,

Thank you for taking the time to share your constructive feedback. I sincerely apologise for the frustration. Our goal is to always make shopping for your dog's raw and natural ranges easy and convenient - each and every time. I am sorry that this has not been the case for you.

I have shared your comments with our IT Manager as high priority, and they will contact you next week to understand and resolve.

Thank you for kindly highlighting the genuine character of our team. We are indeed a supremely friendly, knowledgeable team, who place the happiness and satisfaction of our customers first. I trust, with the assistance of our IT Manager, we can turn your recent experience around.

Thank you once again for your review, and if you should require assistance, please know our team is always happy to help.

Sincerely,
Jude

Réponse de Raw Dog Food Company Ltd

24 sept. 2025

Dear Danielle,

Thank you for your positive review of Raw Dog Food Comopany!

We absolutely love that you find our customer service standards and our high quality raw and natural products 5 star!

We think your review deserves ⭐️ ⭐️ ⭐️ ⭐️ ⭐️!

Thank you once again for you valued feedback (which really brightened our day!), and for entrusting Raw Dog Food Company for your dog's raw feeding needs.

Warm regards,
Jude

Réponse de Raw Dog Food Company Ltd

24 sept. 2025

Dear Penny,

Thank you so much for your kind and positive review of Raw Dog Food Company!

How fortunate are we to have your love! ❤️

We love that you're so happy with our service standards, ease of ordering online, and the prompt and efficient timeframe in which your receive your orders.

Thank you also for highlighting the ease of using our Click & Collect service! It really is a convenient way to shop so that you can make the most of your day!

Thank you once again for your valued feedback and for entrusting our team for your dog's raw feeding needs..

Warm regards,
Jude

Réponse de Raw Dog Food Company Ltd

24 sept. 2025

Dear Neil,

Thank you for your positive review of Raw Dog Food Company!

We pride ourselves on our website's clear product descriptions and supporting images - both really do help customers make the best, informed decisions when raw feeding.

Our Nationwide delivery differentiates Raw Dog Food Company. Selecting your preferred delivery day and receiving your order in an expected timeframe is part of our service commitment.

Thank you once again for your valued feedback, and for entrusting Raw Dog Food Company for your dog's raw feeding needs.

Warm regards,
Jude

Réponse de Raw Dog Food Company Ltd

24 sept. 2025

Dear Michael,

Thank you for your positive review of Raw Dog Food Company!

We're thrilled that you are happy with the quality of raw and natural ranges we entrust, and that your order was received within the expected timeframe.

Thank you once again for your valued feedback.

Warm regards,
Jude

Réponse de Raw Dog Food Company Ltd

22 sept. 2025

Dear Jane,

Thank you for your feedback, and my apologies for your frustration.

Please be assured that Naked Dog is stocked at our Norwich retail location; it was, for 5 days, temporarily relocated to our central operations centre whilst ongoing building and freezer works took place; however, the most popular Naked Dog ranges and proteins will continue to be held at our Norwich retail. Thank you for your understanding whilst we make temporary adjustments during the expansion of our retail store.

I have asked our IT Manager to speak with you directly to understand what are the specific issues you encounter when using Click & Collect, and to resolve them. Thank you for working with him so that we can make your online experience better.

Once again thank you for your valued feedback.

Kind regards,
Jude