The query line team and booking the call out was handled well and efficiently, staff friendly, polite and helpful. The dishwasher repair man was also helpful, explained all what needed doing, ordered... Voir plus
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I’ve been with Reactive Home Services for a very long time now and cannot fault their customer service. I would highly recommend this company to anyone.
L'entreprise a répondu
The engineer arrived within given timescales. He was extremely polite and made good conversation throughout his visit. Extremely knowledgeable and did the job with commitment, cleaning up after himse... Voir plus
L'entreprise a répondu
Janis arrived early and made a quick assessment that the unit was unrepairable because of its age. Now waiting for Reactive insurance to contact me to arrange for a replacement fridge freezer. At the... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Coordonnées de contact
3 Poole Road, BH2 5QL, Bournemouth, Royaume-Uni
- 0800 987 8035
- claims@reactivehomeservices.co.uk
- reactiveinsurance.co.uk
4,7
Excellent
726 avis
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Unbeatable service.
Engineer had appointment to service our boiler (included in policy cost - very good value) and was running a bit late but kept us up to speed with his expected arrival time with several calls. That was appreciated as we did not have to sit there wondering when or if he would arrive.
Testing the CO2 output from boiler showed level too high. Ben diagnosed the problem, pointed out the damaged part needing replacement and very apologetically told us that he would have to turn off boiler until replacement part could be fitted. It was the coldest day of the year so far, but he had no option. (If I had insisted “No”, he was legally obliged to call gas supply company who would then cut us off from the road, and possibly several neighbors also)
Ben kept us advised on progress sourcing part, which would arrive the next day. No hot water or central heating that night but we managed.
Next day Ben called several times to update us on his expected arrival time and by early afternoon boiler was fixed and running. All parts and labour covered by insurer.
Great value from the insurance company and great service from very personable and reassuring engineer Ben.
29 janvier 2019
Avis spontané
Réponse de Reactive Home Services
Ferring
We are over the moon at the brilliant 5 star review you have written about our company. We have passed your comments on to Ben, the engineer who attended, to give credit for a job well done and he said that your words "made my day!". We do what we can to provide a quality service for our customers but we really rely on the engineers to do quality work and make a positive impression. We are very pleased that you are so happy with Reactive.
Kind Regards
Sedge
Reactive Insurance Solutions
I cannot get hold of this insurance…
I cannot get hold of this insurance company at all. I have just joined and I wanted to chase up whether my insurance policy is active or not. But I trued on different times of the day but nobody answering. The website says 24/ 7. but it is surely a no.It is still leaving a voice message stating about Xmas and New year day opening hours. I cant even cancel it now. Avoid by all means...
Got a very prompt reply after posting my review on Trustpilot and wanted to change my review. The email response to their generic email was received exactly after 10days. Hence cancelled my policy with reactive insurance. Not impressed at all as an insurance company.
27 janvier 2019
Avis spontané
Réponse de Reactive Home Services
Mr Alexander
As explained to you on the telephone. You called on the busy Emergency claims line and you didn't leave a message. This line is available for Emergencies only and, had you followed the instruction to leave a message you would have been called back, as appropriate, any time as it a 24/7 Emergency line. You then called all the other lines in the sales/admin office, which is closed at the weekends, again without leaving a message. You were trying to find out if your policy was active or not. You said that you had received your policy documents and payment had been taken. You cannot make a claim in the first 28 days of your appliance policy. We still do not understand why you would be in any doubt that your policy would be active or why you have taken an issue with our company. As also explained to you on the phone, all customers are allowed to cancel their policy within the 14 -day cooling-off period from when you receive your documents, without question, which you did with no problem. We are sorry that you were not happy with your experience with Reactive but we feel that it was a shame you didn't even give us a chance.
Kind Regards
Sedge
Reactive Insurance Solutions
Fault repair
I have just had 1 report of a fault and the engineer came within 2 days and the engineer came in the afternoon and was quick to fix the fault. No problems since then.
25 janvier 2019
Avis spontané
Réponse de Reactive Home Services
J & H
We are pleased that you are so happy with our service. We strive to provide a 5 star performance for our customers. Please feel free to contact us on our Freephone number to let us know how we can improve on this and get that extra star next time you have to make a claim.
Many Thanks
Sedge
Reactive Insurance Solutions
Very good service
Very good service. The call centre is here in the UK, not at the other end of the world & they are very helpful.
Thierry.
24 janvier 2019
Avis spontané
Réponse de Reactive Home Services
Mr Graveleau
Thank you for writing a 5 star review of our company. As a smaller company we feel it is very important to provide a more personal, and friendly, service for our customers.
Kind Regards
Sedge
Reactive Insurance Solutions
This is the best insurance company I…
This is the best insurance company I have ever dealt with.
I set the team an unusual issue with my broken free sat remote. They got me a new one, delivered less than 24 hours after my initial phone call.
Gary was brilliant.
Thanks again Reactive.
Chris.
24 janvier 2019
Avis spontané
Réponse de Reactive Home Services
Mr Sheen
Thank you for your 5 star review of our company. We are delighted that you are so happy with our service. If you have any further problems do not hesitate to contact us on our Freephone number. We will also pass your comments on to Gary.
Many Thanks
Sedge
Reactive Insurance Solutions
Great service
Very good company i cant fault them at all i have had to use them a few times and never had a problem
24 janvier 2019
Avis spontané
Réponse de Reactive Home Services
Mr M
Thank you for writing a 5 star review of our company. If you have any further problems please call us straightaway and expect the same, high level of service.
Kind Regards
Sedge
Reactive Insurance Solutions
Réponse de Reactive Home Services
Mr Ramsay
Thank you for writing a 5 star review of our company. We will pass your comment on to the engineer that attended.
Many Thanks
Sedge
Reactive Insurance Solutions
Avoid this company
Avoid this company
Avoid this company
Avoid this company
Avoid this company
I have the Home Emergency Premier for Landlords insurance with them. I am very disappointed with their service especially when we are in the need services there is nobody answers the call even though the website says 365 days a year 24 hours claims helpline.
My Tenants reported an issue and logged a claim with reactive insurance that radiator is not working on December 20th 2018. Apparently, nobody bothered to call or attend the property to look at it until today. They made so many calls no answer from them, Avoid this company, please.
The Boiler stopped working and we reported that as an emergency as there was no hot water and heating in the property your phone calls diverting to voice mail.
The company don't have empathy to imagine the situation in this cold weather and don't bother to attend the emergency or not even giving us a courtesy call to give an update.
Avoid
19 janvier 2019
Avis spontané
Réponse de Reactive Home Services
Mr Siddabattula
We are sorry that you are not satisfied with the service that you have received from our company. Having looked into what you are saying in your review and having spoken at length with the engineers that were booked to attend, it is clear to us that unfortunately the problems have arisen due to your tenants not answering calls from our engineers trying to arrange access to the property to rectify the heating issues. Obviously they cannot attend without an appointment and despite multiple attempts to contact them they have been unable to book a time. Unfortunately there's nothing we can do about this and we have done our best to resolve the problem. If you wish to discuss this matter further please feel free to call us on our Freephone number.
Kind Regards
Sedge
Reactive Insurance Solutions
Very good service in everything
18 janvier 2019
Avis spontané
Réponse de Reactive Home Services
Mr Marriott
Thank you for writing a 5 star review of our company. If you require our assistance again please do not hesitate to give us a call on our Freephone number and expect more quality service.
Many Thanks
Sedge
Reactive Insurance Solutions
Very quick response to our problem.
Very quick response to our problem, called at 8:30am with a problem with our heating system. My husband was due out of hospital that day after having heart surgery so warmth was very necessary your engineer arrived within 4 hours sorted the problem and my husband arrived to a warm house.
Many thanks for your quick response, Mrs J. Hunt
18 janvier 2019
Avis spontané
Réponse de Reactive Home Services
Mr & Mrs Hunt
Thank you so much for your lovely review of our company. We are so pleased that we could assist and make Mr Hunt's return from hospital, to recover from his surgery, so much more welcoming and comfortable for him.
Kind Regards
Sedge
Reactive Insurance Solutions
Great service
We had a problem with a blocked external drain. I called reactive and they had someone out to our house within a few hours.
Very quick, efficient and friendly service.
18 janvier 2019
Avis spontané
Réponse de Reactive Home Services
Michael
Thank you for writing a 5 star review of our company. We are so pleased that we were able to help you out so swiftly and efficiently without sacrificing our friendly service. If you have any further problems do not hesitate to give us another call.
Many Thanks
Sedge
Reactive Insurance Solutions
Réponse de Reactive Home Services
Debbie
Thank you for taking the time to review our company. We are very pleased that you are satisfied with our performance. We are striving to be a 5 star company so please feel free to contact us on our Freephone telephone number to let us know how we could have earned that extra star from you!
Kind Regards
Sedge
Reactive Insurance Solutions
After a little negotiation to get the…
After a little negotiation to get the visit of a plumber organised he turned up quite quickly, sorted out the problem, dried-up the escaped water and left. A very satisfactory outcome to our problem.
14 janvier 2019
Avis spontané
Réponse de Reactive Home Services
John
Thank you for reviewing our company. We are really pleased you were happy with the service you received, and the plumber who attended. We hope that if you have to use our services again we will give you a 5 star performance.
Many Thanks
Sedge
Reactive Insurance Solutions
Excellent value for money
Excellent value for money, cheapest cover by far and first class service.
11 janvier 2019
Avis spontané
Réponse de Reactive Home Services
Ms McAlroy
Thank you for taking the time to write a 5 star review of our company. We are so happy that you are so satisfied with us and can assure you that when the time comes to renew your policy, you won't find that the price increases by very much, if at all.
Many Thanks
Sedge
Reactive Insurance Solutions
Easy process and call handlers so…
Easy process and call handlers so obliging and helpful
11 janvier 2019
Avis spontané
Réponse de Reactive Home Services
Rona
Thank you for writing a 5 star review of our company. We are very happy that you are so pleased with your experience. Feel free to call us on our 24 hour Freephone number if you require any further assistance.
Kind Regards
Sedge
Reactive Insurance Solutions
Réponse de Reactive Home Services
Mr Myint
Thank you for reviewing our company. We are pleased that you are satisfied with the service you have received. Please feel free to call us on our Freephone number to let us know how we could have provided you with a 5 star service.
Many Thanks
Sedge
Reactive Insurance Solutions
Réponse de Reactive Home Services
Mrs Davies
Thank you for your 5 star review of our company. Don't forget to keep our 24 hour Freephone number handy so you can call us immediately in the event of a Home Emergency.
Kind Regards
Sedge
Reactive Insurance Solutions
Excellent service from Reactive…
Excellent service from Reactive Insurance and the plumber who came to repair our boiler.
Would recommend this company to anyone with another insurance provider, particularly one of the bigger players.
7 janvier 2019
Avis spontané
Réponse de Reactive Home Services
Mr Fielding
Thank you for your fantastic 5 star review of our company. As a smaller company we do our best to give a more efficient, personal service and ensure that our customers do not spend long periods 'on hold' when they call us. We look forward to having you as a customer for many years to come.
Many Thanks
Sedge
Reactive Insurance Solutions
Good service and they come out quickly …
Good service and they come out quickly to fix your problems
7 janvier 2019
Avis spontané
Réponse de Reactive Home Services
Mrs Radbourne
Thank you for writing a review of our company and giving us 5 stars. We are delighted that you are so happy with the service provided and if you have any further problems do not hesitate to call us on our 24 hour Freephone number.
Kind Regards
Sedge
Reactive Insurance Solutions
Five Stars!
Reactive Insurance Solutions are a great company that NEVER fail to please me. I would highly recommend them to anyone!
Thanks.
4 janvier 2019
Avis spontané
Réponse de Reactive Home Services
JM
Thank you so much for your review. We are delighted that you are so happy with our performance and you can expect more of the same in the future.
Many Thanks
Sedge
Reactive Insurance Solutions
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