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Lisez les avis des autres

Noté 5 sur 5 étoiles

I wanted a product I can no longer buy locally, but because I am on an "offshore island" (only 3 miles from the mainland and normal charges apply with Royal Mail and many couriers!) the delivery charg... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Superb experience! Real Foods were very helpful to me, this being my first order from them. Goods were collected on the Friday and to my surprise the parcel was delivered on the following Monday mo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I don't have a good health food store near me so I always order from Real Foods. Their own brand nuts, seeds, flours etc. are great quality and reasonably priced, and they've a good range of organic p... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Tracking didn't work (bounced between Parcelforce & Royal Mail). No advance notification. Delivery was dumped on the front doorstep while we were away. Left out overnight in paper/cardboard packaging... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de fitness et nutrition
  2. Service de commande de repas en ligne
  3. Pharmacie
  4. Supermarché

Informations provenant de diverses sources externes

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

5 k avis

5 étoiles
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1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,5

Tous les avis

(4 830)

83 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Always use Real Foods!

Efficient service, great products and really good communication/customer service. thanks

11 janvier 2025
Avis spontané
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Réponse de Real Foods

Thank you for taking the time to leave this review for us. We are glad to hear you are happy with the products and service we provide.

Noté 5 sur 5 étoiles

Many thanks for the beautiful fresh…

Many thanks for the beautiful fresh citrus fruits and vegetables. All organic and packed with care and received very quickly. Thank you again. Best wishes to you all.

10 janvier 2025
Avis spontané
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Réponse de Real Foods

We are really glad to hear you are happy with the products we supply. We really appreciate you taking the time to leave this review for us.

Noté 1 sur 5 étoiles

I made one payment

I made one payment - my account showed 2 as pending - 1 of which was on paypal repeat. Contacted real foods and their explanation was - this is how it is. I had to identify the second pending payment - contact them to highlight it and then they had to cancel it. I asked whether this would happen again - question ignored. Real Foods this is not good enough - this is how you lose customers.

2 janvier 2025
Avis spontané
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Réponse de Real Foods

We do apologise for this misunderstanding. We did confirm with yourself that only one payment was taken and how our payment system works. Since we take payment at the time of dispatch and not at the point of order, when you place your order PayPal takes an authorisation for the order amount. Once the order is ready for dispatch then payment is taken and the authorisation is cancelled. In certain situations there is a short delay on PayPal between the authorisation being cancelled and it actually disappearing from accounts.

Noté 2 sur 5 étoiles

I placed my first order 448031 for…

I placed my first order 448031 for tumeric yesterday, now I am being told it is out of stock. It should have told me this was the case before I placed my order so I could have ordered somewhere else. Very underhand and dishonest.

Have now had an email saying the order has been processed. This morning the website said it was out of stock. Confusing and conflicting information.

8 janvier 2025
Avis spontané
Noté 4 sur 5 étoiles

I liked what I received which was two…

I liked what I received which was two squashes and a bulb of garlic but I don’t think the cost of it was worth it when you also include p&p.
The two pumpkins were small ones, a Hungarian blue and Crown Prince and the garlic was the size of the larger type you get in the supermarkets.

Unless it was for something I couldn’t get at a supermarket I don’t think I would get this again

In response, what I ordered I liked and if I needed something specifically special I wouldn’t hesitate to buy as the produce was good quality

18 décembre 2024
Avis spontané
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Réponse de Real Foods

As a small independent business we cannot match the buying power of the supermarkets, however, we do believe that the quality of all our fresh produce is generally second to none. All of our fresh produce is sourced from organic suppliers as we are Soil Association Certified. This ensures that all of our goods are 100% organic, however size and weight can vary due to this factor. Post and Packaging is charged up until £49, then orders over £49 receive free delivery.

Noté 1 sur 5 étoiles

The service is too slow for me

The service is too slow for me. I ordered on the 28th November and it will be here on 7th December. This item is coming by courier, I would expect that via Royal Mail. I buy everything online and courier service is 3-5 days. I appreciate this is a small company but I buy many items from small companies and sole traders.
I would not normally engage like this, everyone is trying to make a living. I always try to be fair and honest. However. I actually contacted this organisation to ask where the order was as it was taking so long. I had paid for courier service. I was informed Yodel was very busy and behind with deliveries. When the item arrived I opened the package, pulled out the packet of beans and they flew all over the kitchen. There was a huge hole in the eco packaging. They were all over the table and floor. I took pictures of the mess and the huge rip in the packaging. I complained and was given a refund. I would never have added to the original three star review I gave. However, the reply has made me look like I have lied about the length of time of delivery. So here is the full experience I had and have changed the three star to one.

28 novembre 2024
Avis spontané
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Réponse de Real Foods

We are sorry you felt the service is too slow, but, since your order contained fruit & vegetables, as explained on our web site, it was held until we received our fresh delivery of produce to ensure the goods arrived with you in the best possible condition. Your order was placed on Thursday 28th November after the fruit & veg dispatch cut off for that week, and so was held until the following Wednesday when our next fresh delivery arrived. You received on Thursday 5th December, as it was dispatched on Wednesday 4th December. We dispatch all of our orders on a 24-hour delivery service.

Noté 5 sur 5 étoiles

I have been ordering from real foods…

I have been ordering from real foods for a while. I have ordered various items and I have never been disappointed. Would definitely recommend

23 novembre 2024
Avis spontané
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Réponse de Real Foods

Thank you for taking the time to leave this review for us, we really appreciate hearing from our regular customers.

Noté 5 sur 5 étoiles

realfoods.co.uk are a great company

realfoods.co.uk are a great company, they always deliver .Great selection of edible and delicious grub .

22 novembre 2024
Avis spontané
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Réponse de Real Foods

Thank you for leaving this review for us. We appreciate this greatly.

Noté 5 sur 5 étoiles

Such a wonderful range of produce

Such a wonderful range of produce. As a child my mum grew spaghetti squash and to see it on offer was just amazing. Also yellow beets and Spartan apples! Really excited. Easy to order and prompt delivery expertly packaged. Thank you so much.

15 novembre 2024
Avis spontané
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Réponse de Real Foods

We are really glad to hear you are happy with the range of products we supply. Thank you for taking the time to leave us this review, we appreciate this greatly.

Noté 4 sur 5 étoiles

Quick and easy

Quick and easy. Well-designed menus are easy to navigate. Also, organic food should be priced reasonably and not imported from China, which is highly recommended.

It would be great to see a chilled food delivery in the future.

14 novembre 2024
Avis spontané
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Réponse de Real Foods

Thank you for leaving this review, we really appreciate it.

Noté 1 sur 5 étoiles

their price for pistachio nuts is…

their price for pistachio nuts is Double that of their competitors Grapetree and Whole Foods so don't buy from this company.I thought I was getting 1kg bags as their competitors but they delivered 500g for the same price.I asked them to help me but they basically told me tough luck be more carefull in future we don't pricematch

14 novembre 2024
Avis spontané
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Réponse de Real Foods

It is unfortunate that you made an error reading the sizes and pricing on our website, but unfortunately as a small independent business we are not always able to price match with our competitors. We always strive to offer the best quality products we can at the best prices we are able to relative to our purchase prices.

Noté 5 sur 5 étoiles

Lovely Porridge

Another order for 25 kg bag of organic jumbo oats. Easy to order, arrived in a few days, well packaged and makes lovely porridge. It takes me several months to eat the whole bag, and it tastes just as good at the end of the bag.

3 novembre 2024
Avis spontané
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Réponse de Real Foods

Thank you for taking the time to leave this review for us. We appreciate this greatly. We are glad to hear you are happy with the products and service we provide.

Noté 5 sur 5 étoiles

Fantastic range, fantastic service

Fantastic range of wholefood and natural household products. We use them regularly for deliveries as we live in a remote place with limited access to these things. It's always well packaged, using cardboard that we can then compost.

29 octobre 2024
Avis spontané
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Réponse de Real Foods

Thank you for leaving a review, we really appreciate you taking the time to do this.

Noté 5 sur 5 étoiles

Great service

Ordering process was very easy and delivery on time. Will definitely order again.

28 octobre 2024
Avis spontané
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Réponse de Real Foods

Thank you!

Noté 5 sur 5 étoiles

Excellent service and range of foods etc.

Have been using Realfoods for a few years now. I love the range of items, particularly the organics, the ease of ordering and the quick delivery. I'm particularly keen on the compostable packing they use for many items they sell. Everything is always well packed too. Great independent company to support. Thanks very much.

19 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Easy to order via website

Easy to order via website. Good updates and info as to when shipping and delivery take place. Excellent product.

23 octobre 2024
Avis spontané
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Réponse de Real Foods

Thank you for taking the time to leave a review with us and for the kind words!

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