Reboxed® Avis 

2 764
•
TrustScore 4.5 sur 5

4,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I experienced problems with the delivery of my 'phone from Reboxed. However I can't fault the service received from the support team, particularly Rachelle, who chased the delivery and kept me informe... Voir plus

Noté 5 sur 5 étoiles

Had a genuinely great experience buying my S25. Had done my research so knew it was a good deal. Website is very clear on what you're getting. Product arrived quickly,as described & well packaged. To... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

DO NOT SEND AN IPHONE IF ITS UNDER 80% BATTERY THEY CLASS IT AS FAULTY AND ALSO MAKE UP LIES THAT YOUR SCREEN IS DAMAGED WITH DEEP CRACKS EVEN WHEN YOU HAVE VIDEO EVIDENCE OF NO SUCH CRACKS. CURRENTLY... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I bought an S23 Ultra in excellent condition at a price lower than competitors Music Magpie and Backmarket. Out of these 3, Reboxed had the best opening experience. The phone itself looked like brand... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 77 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,3

Tous les avis

(2 764)

936 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great experince

Great experince
Phone came quickly and was very impressed eith condition, battery life also very good

No complaints at all

1 septembre 2026
Avis spontané
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Réponse de Reboxed®

Hi Mr Anthony,

That’s a result! 😊

Really glad the phone arrived quickly and that you were pleasantly surprised by the condition and battery life. It’s always nice when everything just works out without any hassle.

Thanks for letting us know how you got on!

Best,
Reboxed Customer Experience Team 🌍

Noté 5 sur 5 étoiles

I've ordered a phone for my teenager…

I've ordered a phone for my teenager and we both are very happy with the service and a purchased item. Highly recommended.

1 septembre 2026
Avis spontané
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Réponse de Reboxed®

Hi Joanna,

A happy teenager and a happy parent sounds like a win to us!

Really pleased you’re both happy with the phone and how everything went. Hopefully it gets plenty of use without any drama!

Best,
Reboxed Customer Experience Team 🌍

Noté 5 sur 5 étoiles

Well priced phone …

Really nice phone at a realy nice price and so easy to order. Very good service guys

4 septembre 2026
Avis spontané
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Réponse de Reboxed®

Hi Mrs Griggs,

Thanks for taking the time to leave a review, it’s always good to hear when the whole experience has been nice and straightforward.

Sounds like you got yourself a good phone at a good price, which is exactly what we want. And thanks for the kind words about the service too, I’ll make sure the team sees them!

Best,
Reboxed Customer Experience Team 🌍

Noté 5 sur 5 étoiles

Excellent all-round

Reboxed was new to me and i have been very impressed by the experience. Ordered two reconditioned Pixel9a phones and both arrived swiftly and in superb (perfect?) condition.
The packaging is smart and solid, included some useful items and even some sweets! - a great touch, guys.

1 septembre 2026
Avis spontané
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Réponse de Reboxed®

Hi Aiden,

Two Pixel 9a phones in superb condition is a pretty good way to discover Reboxed!

We love that you noticed the little details too, especially the packaging and the sweets. It’s those small touches that can make opening a delivery that bit more enjoyable.

Thanks again for choosing us and for sharing such a positive review. We’re glad your first experience with Reboxed has been a good one!

Best,
Reboxed Customer Experience Team 🌍

Noté 5 sur 5 étoiles

Excellent service

Excellent service, extremely happy with the products I've bought, have recommended to friends and family

1 septembre 2026
Avis spontané
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Réponse de Reboxed®

Hi Bev,

Word of mouth is one of the best compliments we can get, so hearing that you’ve recommended us to friends and family means a lot.

It’s brilliant that you’ve been so happy with the products you’ve bought and the service along the way. Thanks for sharing your experience and for spreading the word!

Best,
Reboxed Customer Experience Team 🌍

Noté 5 sur 5 étoiles

Reboxed have done an amazing job…

Reboxed have done an amazing job assisting me with my purchases and customer service. Looking forward to buying my next phone with them again!

7 août 2026
Avis spontané
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Réponse de Reboxed®

Hi Ian,

It’s always nice to hear that the people behind the purchase made a difference. Knowing you felt well looked after by the customer service team means a lot.

We’ll be here when you’re ready for the next phone! Thanks for sharing your experience and for choosing Reboxed.

Best,
Reboxed Customer Experience Team 🌍

Noté 5 sur 5 étoiles

iPhone SE 3rd generation

I bought the iPhone SE 3rd generation after my 2nd gen was lost.
It came amazingly quickly with in 2 days of ordering on an evening. The phone was as new, no scratches or mark, a lightning lead was supplied as standard, I've had it over 2 months now and it's been faultless. The price was £150, more than 1/2 the price less than a new SE, I don't know how they can do it and guarantee the phone for 1 month free.
I also applaud their environmental ethos by planting 5 trees for every phone they sell and recycling perfectly good phones without adding to the mountains of E-waste just because many phone users throw away their phones for the latest superphone just to be fashionable.
If I could give Reboxed 10 0r more stars I happily would, It's a win for me, a win for them and a win for the environment.
Well done all @Reboxed - keep going - brilliant. 👍

24 août 2026
Avis spontané
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Réponse de Reboxed®

Hi Tony,

What a review! There’s a lot to smile about here. 😊

It’s fantastic to hear that your SE arrived so quickly, looked as good as new and has been completely faultless after more than two months. Sounds like it was a very worthwhile replacement after losing your previous one too.

We also love that the environmental side of what we do matters to you. Giving perfectly usable phones another life is a big part of why Reboxed exists, so it’s brilliant to know that came through in your experience.

Thanks for such a thoughtful review and for cheering the team on. We’ll make sure they see this one!

Best,
Reboxed Customer Experience Team 🌍

Noté 5 sur 5 étoiles

Service was fast

Service was fast, efficient great value and problem free. I'd definitely recommend.

30 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

What a brilliant site

What a brilliant site. So easy to use, the products I received have been amazing and just like new! The prices are so good too!
Thank you.

18 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Perfect

It was a gift for my sis. It was perfect. I actually got the least grade which was “good” grade yet it looked like I got the highest grade. She loves it. Battery life and screen all good. No complaints at all

7 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

I’ve bought two phones from Reboxed…

I’ve bought two phones from Reboxed over the years. I’ll never buy another new phone again. The devices always arrive clean, boxed nicely and in the exact condition described. This is not the case from other resellers!!

19 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

From start to finish - excellent

From the start of looking through the available items, it was easy to see clearly what was on offer and the quality of the item. I found the descriptions rich with detail and very accurate. I have ordered from reboxed once before and found it brilliant especially price and the speed of delivery so I had no hesitation to order again and again you did not disappoint.

30 septembre 2026
Avis spontané
Noté 4 sur 5 étoiles

Problem with product, excellent customer service/support

Although I had problems with a phone received from the company I was helped throughout my purchasing journey by a lady named Rachelle who helped every step of the way. She was informative, attentive and helped me through some difficulties and problems with my order. Although I was not happy with the final product, the service was excellent. Thank you Rachelle at Reboxed.

1 septembre 2026
Avis spontané
Logo de Reboxed®

Réponse de Reboxed®

Hi Mr Charles,

Thanks so much for taking the time to leave us a review.

I’m really sorry that the phone itself wasn’t quite what you were hoping for, but it’s great to hear that Rachelle was able to support you throughout the process and make things a little easier.

I’ll make sure your kind words are passed on to Rachelle. I’m sure she’ll really appreciate them. It’s lovely to hear that, despite the issues with your order, you felt well looked after.

Thanks again for your honest feedback and for choosing Reboxed. 💚

Best,
Reboxed Customer Experience Team 🌍

Noté 1 sur 5 étoiles

Breaking Consumer Rights Act 2015, i would avoid

Our order for a multiple business phones was returned back to the sender by royal mail, we contacted 3 weeks ago asking for an update on my order as it was showing as completed but we had not received it and reboxed got back to us and confirmed royal mail returned the parcel to sender and on the way back it was delivered to an incorrect address and not reboxed address. we have been left waiting for 3 weeks for a refund or reshipment and we are being forced to wait indefinitely for royal mail to compensate reboxed for an error made by royal mail, ive taken some legal aid and its confirmed the delay in refund is not lawful under CRA 2015 as the contract lied between royal mail and reboxed, so beware shopping with them if they are willing to break that lawful contract im not sure what else they would be willing to do.

9 septembre 2026
Avis spontané
Logo de Reboxed®

Réponse de Reboxed®

Hi Alan,

I’m sorry for the frustration this situation has caused, and for the length of time you’ve been waiting.

As discussed in our email correspondence, Royal Mail confirmed that the parcel was returned to the sender but was unfortunately then sent to the wrong location. We’ve submitted claims with Royal Mail and are currently awaiting the completion of their investigation.

We’re continuing to assist you directly by email and will keep you updated as soon as we receive any further information from Royal Mail. We’ll continue working with you to resolve this.

Best,
Reboxed Customer Experience Team 🌍

Noté 5 sur 5 étoiles

After my last review on trust pilot

After my last review on trust pilot. The way I didn't receive the help I needed was not even worth a *. However I received an email from Rachelle. She helped me and sorted my quick return for my phone. So not all reboxed are useless. 10 out of 10 for Rachelle from support.

20 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

iPhone 14 Pro 🎉

Thank you reboxed and your fantastic staff
After a minor problem with my order of 2 iPhones things were delt with very professionally and quickly by Rachelle a member of the support team
She quickly put my mind at ease and sorted the problem so quickly I didn’t have time to worry about my order I can’t thank her enough 👌
My order was delt with very quickly and when delivered the items 2 iPhone 14 Pro phones were in fantastic condition they were boxed and presented like brand new phones in perfect condition.
Along with charging lead a sim key opener and also a Smarty 80gb SIM card
Very impressive I will spread the word about Reboxed and will definitely use again thank you so much
Martin

21 septembre 2026
Avis spontané

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