Reboxed® Avis 

Order of iPhone not received, Terrible communication. No phone number to contact. Only communication is via automated AI email. Asked for someone to call me. No response. Delivery was supposed to be 24 hours after order three days later and order not despatched despite several emails to them and responses all from an AI system telling me that my order was being prepared. Eventually with the help of an email from a human who worked hard to resolve the issue the phone arrived albeit 5 days late.
The iPhone is in excellent condition exactly as described. AI is not the way to communicate, all the issues could have been resolved by one simple telephone conversation. The problem appeared to be with a third party and not Reboxed themselves.If there hadn’t been these issues I would have given them 5 stars

Always fast and reliable. Very happy with item.

Phone delivered on time, securely boxed and packaged. It was exactly as described.

the phone looked slick and brand new, worked perfectly!

I needed a proof of purchase from REBOXED to make a claim through my insurance company. My phone died and stopped working after about 18 months of use. When I tried to make a claim for a broken damaged phone I purchased from REBOXED they kept me waiting for almost four weeks for a simple proof of purchase. I’m still waiting for it while writing this email.

So instead of playing a fee of £100 to my insurance company I’ve had buy another phone which yes cost me significantly more to get the same model of Phone.

I never leave reviews EVER! However their service is a joke. Their responses were always the same after many email asking for an update of POP

There response below

“Hi Jodie,

I’m really sorry this is taking so much longer than it should.

I completely understand your frustration, especially as you’ve already been waiting for the proof of purchase for some time.

I’ve escalated this again and chased our accounts team today, asking them to treat this as a priority and provide the proof of purchase as soon as possible.

I’ll send it straight over to you as soon as I receive it. I appreciate your patience while I get this pushed through.”

A really easy and well layed out site,everything was straightforward with no hidden costs.
Arrived on time and we'll packaged with all the relevant information and extras included with a bonus of one month's free damage insurance included.
Would highly recommend this company.

Simple website to navigate, easy ordering, fast shipping and item as described on the website

Prompt delivery. Very happy with phone. Could do with info on how (or whether) I can recycle my rather old phone which isn't on your list. Polite email conversation with your virtual assistant (surreal), but that didn't give an answer.

Every clear and smooth process. Also, the phone arrived the next day via our post office worker

Package arrived on time, the phone was in very good condition and everything was with it, I highly recommend checking them out!

It was easy to find what I wanted and the service was good.

IPhone 15 at a good price, excellent condition and better than described. Good battery life for a 'Reboxed' phone. Well packaged with charger lead and sim-pin. Easy to set up and transfer all data.

Good product received. Service didn’t disappoint either. I’m happy

I returned a phone to Reboxed on 21st August within the 30 day return period.
It was collected by their service provider using a return label provided by Reboxed.
I am still waiting 9-9-2026 for confirmation of receipt and refund. I sent photos of the collection on 31st August. I am frustrated at the lack of confirmation of its collection or receipt or communication other than token replies to my emails. I will not use this company again.

Purchased a refurbished Samsung phone, which was delivered quickly and was in great condition, as described.
Soon noticed that something had come loose in the phone - a small rattle and and ugly noise when vibrating.
Reached out to Reboxed support and was offered a full refund. Rachelle navigated me through the simple process of returning the phone, and assisted with a small hiccup along the way.
Within a couple of days of posting the phone the refund was back in my account.
Service was excellent, and I would have no concerns about using them again or recommending them to a friend.

Fast and affordable. Wife loves her new phone and at a lower price

I bought phone from reboxed and I got it in time. Phone in great condition and also the price for the phone was good. I will use them again in future if I need upgrade.

Fab next day delivery was so fast and phone is brilliant thank-you

I must further add that Rachel went above and beyond to help me . Great service. I will definitely use them again.

Rachelle was incredibly helpful with updating my order. She quickly noticed an issue with my billing and shipping address and resolved it promptly. I really appreciated her attention to detail, quick response, and excellent customer service.

Thank you, Rachelle! I truly appreciate your help.