Reboxed® Avis 2 368

Great new phone but the trade in offer was not so good promise one thing and then the final offer was a total insult. So I had it returned and sold myself

Phone arrived exactly as described. Simple and quick purchase.

Ordered my phone. Really quick service. And really pleased received within a couple of days. And the phone is perfect condition couldn't ask for more.
Thank you.

I bought an iphone 14 pro max but I wasn't keen so within a day or two, I requested a return. I returned it via their postage label they provided me. 8 days later, still no refund so I chased this up. We are now onto nearly a month with no refund. It appears as though DPD have actually lost the return and because Reboxed didn't report this potential loss to DPD within 14 days, DPD will not arrange a claim or compensate. So now, Reboxed expect me to foot the bill for THEIR incompetence ?

Crazy customer service/policies to expect the customer to be at a loss for something that the company failed to carry out. The next farce is they expect me to claim on MY insurance to cover the lost parcel despite the issue being between Reboxed and their choice of courier. Incredible. The first and last time I'll ever have to deal with this and a small claims court notice will be issued within the next 14 days if they still refuse to refund me.

If you're reading this and unsure whether to use this company, please take my experience on board before you make a decision. I'm sure they're great when all is well, but clearly when there's an issue, you will be expected to take any hits.

Easy purchase experience, item delivered safely and on time and well boxed with cables. Item exactly as described and a great bargain over a new item. Would definitely use again.

Delivery took forever. Tracking didn't work. Wrong case sent. I've been back and forth with support a dozen times and I still dont have what I need

I waited a week before I got a tracking order number. Then only got the number after countless emails to re boxed, including being told it had already been delivered !! It was finally delivered 9 days after ordering and paying, and DPD left it behind my bin on the doorstep, with no delivery note through my door.

It was very good
👍

I still haven't received my order weeks late

Product stopped working. Went online and completed their faulty product process. There was no replacement product in stock, so I had to select refund. Fine. Bought the product elsewhere. Weeks passed due to an email postage label issue, then I finally got a label and sent the faulty product back. No refund was issued. A new product turned up. I didn't need this as I was made to believe I was getting a refund. They absolutely refused to accept any fault for this confusion. Apparently they never issue refunds outside of 30 days. Why let a customer select 'refund' if they're never going to issue one?
Would never use this company again.

Would have been 5 stars if it wasn't for the incompetent performance of the courier (DPD) which made what should have been simple transaction complicated and very frustrating. Not a reflection on Reboxed but I can't say my experiences was 5 star.

Simple easy transaction at a reasonable price, phone described as "good" but looks way better to me. Cheers.

Good phone for good price with fair rating for ‘good’ condition.
Would have liked some visual description of the 70 point tech check.

Perfect ty fantastic condition very happy will more than likely buy again in three future

The phone quality met it advertised expectation and arrived timely.

Very happy with the service quick delivery customer service is brilliant I would recommend.