Reboxed® Avis 

Great service and company - Rachelle went over and above to sort an issue with my order which was much appreciated. My second time of buying from them.

I ordered a Samsung Galaxy.Z. Flip6 512GB from Reboxed under their “GOOD" condition tier. It arrived with a deep, sharp vertical gouge running straight down the center of the folding screen that completely catches a fingernail and ruins the glass integrity. This is a massive failure of their advertised "TechCheck®" certification process-for which they charge a mandatory fee without actually providing the diagnostics report sheet to back up their claims. Furthermore, they left the phone's vital unique identifier (IMEI/Serial Number) completely off my official purchase invoice, leaving me legally exposed.
I emailed their team immediately with high-resolution photographic evidence of the damage. Three days later, I have received absolute radio silence. Not a single human reply, nor even an automated confirmation ticket. Yet, they clearly have staff actively working on their website, as their live inventory has shifted completely, showing chaotic, predatory pricing anomalies where lower-tier devices are being listed for more money than higher ones.
Because they ignored my 24-hour ultimatum for a straight exchange or a
Royal Mail Home Collection return (which I require as a housebound individual), I have formally cancelled the contract under the Consumer Rights Act 2015. I have escalated this matter directly to the compliance department at Clearpay to freeze all upcoming installments under their new FCA regulatory duties, and I am prepared to take this to the Financial Ombudsman if necessary. Appalling, non-existent customer service.
Order N° 44562.

Update:

Dear Reboxed Customer Service Team

Your public reply here is nothing but a hollow corporate stalling tactic. You emailed me privately on Friday promising a personal, fast-tracked resolution to this disaster, and since then you have done absolutely nothing at all. It has now been seven full days since I reported this structurally damaged Samsung Galaxy Z Flip6 that arrived with a deep touchscreen scratch/crack—completely making a total mockery of your paid "TechCheck®" certification.

I am a housebound individual recovering from severe physical spinal injuries, and instead of resolving this, you used false reassurances to protect your rating over the Bank Holiday weekend while leaving me stranded with a broken device and an invoice that shockingly completely omitted the phone's vital IMEI number.

Because you have completely failed to act, I have officially sent my formal notice of contract cancellation for breach of description under the Consumer Rights Act 2015 to your support inbox 10 minutes ago. I no longer want an exchange from your shambolic outfit. I demand a full, immediate refund of all monies paid and an immediate Royal Mail Home Collection arranged where the courier brings the printed QR destination label directly to my door.

I have uploaded the macro photographs of the deep screen breach directly to this review so the public can see the reality of what Reboxed considers "Good Condition." My formal dispute is open with Clearpay Compliance, and I am heading straight to the Financial Ombudsman next. Your public apologies mean nothing when your customer service is non-existent.

Order N° 44562

Brilliant customer service thanks to Rachelle. From the moment I got in touch, she was friendly, professional, and incredibly helpful throughout the entire process.

There was an issue with my order, and Rachelle handled everything quickly and efficiently, keeping me updated and making what could have been a stressful situation stress-free. She genuinely went above and beyond to ensure a positive outcome.

Great customer service can be hard to come by, but Rachelle went above and beyond and is a real credit to Reboxed. Thank you again for all your help and support. I wouldn't hesitate to recommend Reboxed to others!

Thanks, Rachelle! 😊

Bought an iPhone advertised as perfect condition. Phone made an alarm sound as soon as I plugged it into the charger. Then the screen seemed to slightly change colour. Phone broke completely in light rain a few weeks later as I took it out of my pocket to answer a call. I emailed the company and sent a message via their contact page on their website. I also dashed to the Apple Store incase they could help in the meantime and they said it looks like there’s no waterproof seal as there should be because I specifically chose it for being compatible with extreme weather conditions! It took nearly a month to get a response from the company (luckily I still had my old phone) and then when I commented on an instagram post of theirs they magically replied on my instagram and said they had issues with the email and they had tried to contact me. Funnily enough, I received plenty of marketing emails from them! The return address happened to be just round the corner from me, how frustrating! I took it there and delivered it personally and said I don’t trust them in person and in multiple instagram messages back and forth, then they sent me a replacement. It’s okay so far but I had said I wanted a refund. I shan’t use them again.

Ordering my new phone was easy. The company were in contact quickly to confirm my order and post it out to me. I was able to re arrange the delivery date with ease and it arrived in good time. The phone is great too. Very hapoy with my purchase. They even put a little sweet in the box.

Not great. Their rating system for selling items doesn`t specify battery health during the selling process, so sent a cosmetically perfect iPhone with slightly unhealthly battery (60 odd %) for a trade-in of X value. On review on their side offered me less than half the value advertised during the sales process. At that point you can`t be bothered retrieving the item so just go through with it. Won`t be using in the future.

Excellent service I would recommend

Phone arrived as described in timely way. I’m v pleased with phone but did have one issue which I contacted customer support about but didn’t receive a response. So only four rather than five stars.

Product nicely packaged and matched the description.

Got what I paid for, easy and fast.
Have used Reboxed before and have every confidence in them and their wares.

Amazing quick service would highly recommend.

I have ordered with this company before and it was great. Cut to ordering again and it has been appalling!
I ordered last Thursday well before the 12pm cut off time for same day dispatch, yet it has been five days and the item has still not been dispatched, I have had no updates and no communication from them.
I have emailed twice and have had generic AI responses about someone getting back to me “shortly” I have messaged on instagram, another generic AI response, again about someone getting back to me “shortly”.
This is awful and frustrating customer service! Not even a number I can call to just speak to a real person.
I just want an update on what’s going on and my order delivered!

Arrived in good condition.

Quick delivery, product was immaculate and works as if was brand new
Highly recommend using reboxed

Quick delivery. Very pleased so far.

Wasn’t me that placed a order someone else did in my name.. you wasn’t interested when I reported it

Came quickly, amazing condition.

The phone was not upto the condition which was expected