Redwood Joinery Avis 

49
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great company from start to finish. They visited my house, fully surveyed the job and presented me with different options. Once we had agreed a solution they arranged a date convenient to me and got t... Voir plus

Noté 1 sur 5 étoiles

Absolute despicable and unprofessional customer service. I had contacted the company via mobile, only to have spoken to a condescending idiot, who rudely just hung up on me. Tried ringing again, only... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We had Ant, Hayden, Chris and the gang doing lots of work throughout our extension project. From roof timbers to kitchen fitting, internal doors, skirting and architrave. First class team! Nothing... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We had Ant & Chris install a new kitchen in a rental property with the tenant in-situ The lads done a fantastic job in removing the old kitchen and fitting the new in a challenging environment. T... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Menuisier
  2. Charpentier

Écrit par l'entreprise

Redwood Joinery are a unique carpentry and joinery manufacturing and installation company who are committed to to developing trusted relationships and creating inspired and beautiful pieces of work. We have a competent and confident team of experts who can work in a professional and personal manner. Building a wealth of knowledge in the industry we aim to give an unparalleled level of attention and service. We are a vetted member of the Federation of Master Builders, ensuring our quality of work and processes are never compromised


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4,4

Excellent

TrustScore 4.5 sur 5

49 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,4

Tous les avis

(49)

16 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

A pleasure to deal with

Great company from start to finish. They visited my house, fully surveyed the job and presented me with different options. Once we had agreed a solution they arranged a date convenient to me and got the job done. The guys on site were great to deal with and completely tided up and even hoovered around! Highly recommend Redwood, communication was great and end product even better!

28 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Absolute despicable and unprofessional…

Absolute despicable and unprofessional customer service. I had contacted the company via mobile, only to have spoken to a condescending idiot, who rudely just hung up on me. Tried ringing again, only to be placed on voice mail. If this is the treatment a company treats it’s customers, then I understand why numerous firms are filing for bankruptcy. What a joke!

16 juin 2026
Avis spontané
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Réponse de Redwood Joinery

Good afternoon,

Whilst I understand your apparent frustration, I would like to clarify this is not a true version of events or a viable review of our company.

Your call was received by a staff member who was working on a completely new site with no mobile phone service. The call was cut off due to the signal dropping out, this would explain why when you called back it went to voicemail. I do hope you’ll be leaving a review of the same nature for open reach and EE.

I am unsure as to why Trustpilot has allowed this review to stay on our page considering we have not provided you with a service and your rude remarks are incredibly slanderous. I haven’t ever encountered a single person who would describe the staff member as an ‘condescending idiot’ in fact it’s always quite the opposite.

If every one went around leaving such harmful reviews involving false versions of events what an unhappy place the world would be.

Noté 5 sur 5 étoiles

Anthony and his team were friendly

Anthony and his team were friendly, communicative and accommodating. Their plumber even came out on short notice to troubleshoot and sort a minor glitch. 10/10 would recommend and use again!

31 décembre 2025
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Réponse de Redwood Joinery

Hi Tim, Thanks for leaving us a great review, it was a pleasure working with you and Katie. We're glad you're happy with our services and finished product, and wish you all the best for the future.

Noté 5 sur 5 étoiles

Anthony and his team were fantastic

Anthony and his team were fantastic. They arrived on time were helpful, polite and respectful throughout the few days they were here. Anthony has also been great at organising and referring other work.

16 février 2026
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Réponse de Redwood Joinery

Good afternoon Aaron,
Thank you for your kind words and taking the time to leave us a review.

Noté 5 sur 5 étoiles

The team at Redwood are very…

The team at Redwood are very professional, excellent time keeping and always polite.
I will be using these again very soon.

26 février 2026
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Réponse de Redwood Joinery

Good morning Tammy,
Thank you for your kind words, it's really appreciated.
It was a pleasure to complete your works and we look forward to working with you again in the future.

Noté 5 sur 5 étoiles

Redwood helped renovate our garage into…

Redwood helped renovate our garage into a bar area and did an unbelievable job. The lads on the job were fantastic and extremely accommodating, can’t recommend them enough. They have also previously done our doors and they did an exceptional job then to. Overall a great experience that i would recommend to all.

26 février 2026
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Réponse de Redwood Joinery

Good morning Iain,
Thank you for your kind words, it's really appreciated.
It was a pleasure to complete all past and present works for you.

Noté 5 sur 5 étoiles

100% recommend!

We recently worked with the Redwood team on multiple projects throughout our home renovations, including wall panelling, new skirting boards, several internal doors, and kitchen kick boards — and we couldn’t be happier with the results.

From start to finish, their workmanship was outstanding. Every detail was completed to a very high standard, with precise finishes that have made a huge difference to the overall look of our home. They were professional, reliable, and always left the work areas clean and tidy.

We would highly recommend them to anyone.

11 février 2026
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Réponse de Redwood Joinery

Good morning Zoe,
Thank you for your kind words, it's really appreciated.

Noté 5 sur 5 étoiles

Anthony and his team replaced some…

Anthony and his team replaced some kitchen kick boards for me. They did a great job and were very clean and tidy. I have now booked them to replace my internal doors and skirting boards.

4 février 2026
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Réponse de Redwood Joinery

Good morning James,
Thank you for your kind words, it's really appreciated.

Noté 5 sur 5 étoiles

Had Redwood on 2 £1.5million houses for…

Had Redwood on 2 £1.5million houses for us. All I can say is you dont need to look any further. From the roofs to doors Redwood did it all. The whole team is professional from start to finish. Their clean and tidy, always at the end of the phone for guidance and always turn up when agreed. All work is completed to exceptional standards and always on time.. not only have I found our new joinery contractors but also friends. Thanks Ant and the team you do really take the stress away..

15 janvier 2026
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Réponse de Redwood Joinery

Hi William,

Thank you for taking the time to leave us such a positive review. It's been a pleasure to work alongside you for such an amazing project.

Noté 5 sur 5 étoiles

Highly recommended

Highly recommended. Anthony and one of his team, Chris, replaced all my kitchen cupboards and built a brand-new kitchen island. The workmanship was outstanding 10/10. I would absolutely use them again and have already recommended them to friends and family.

3 novembre 2025
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Réponse de Redwood Joinery

Hi Hannah - Thanks for taking the time to leave us a reply. We appreciate your positive feedback, it was a pleasure working with you on your project and we wish you all the best for the future.

Noté 5 sur 5 étoiles

Redwood joinery constructed a new roof…

Redwood joinery constructed a new roof for my home. The work carried out was to a high standard and roof constructed in a good time frame. The team are friendly and professional. Would highly recommend.

13 août 2025
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Réponse de Redwood Joinery

Thanks Gary - it was a pleasure being a part of your project.

Noté 1 sur 5 étoiles

Basically not to be be trusted

Basically not to be be trusted, they installed a new kitchen in our flat, but left a big scratch in our dishwasher, this was admitted by Redwood at the time, but later denied when they realised the costs involved.
All of which can be proved by a text message chain.

Hi Anthony/ Nigel,
Many thanks for your response, much appreciated, however I think you are both a little confused.
My review was not about budget/finished product (Although the finishes fall sway short in particular the gaps around the plinthes), it was about RESPECT to other persons property, let me lay out the facts which can be proved by receipts etc.

The dish washer in question was just over three years old, not the twenty plus as you claim. Why do you feel the need to fabricate the untruths?

Also cast your mind back to the first day on the job, both myself and my wife walked in to see a three week old washing machine in the middle of the kitchen covered in plaster rubble and dust along with various tools piled on top. NO RESPECT.
The sparkies who followed on the next day had the respect to cover up our property with covers to protect them A++.
After the kitchen installation we spent time removing various plaster debris etc etc that was kicked/swept under the units ie out of sight out of mind, LACK OF RESPECT.

Also it would be appreciated if you could provide factual evidence of the abusive text messages.
I’ll wait 🧐 But just remember I’ve still got the original text message train.

Just to reiterate, NOT TO BE TRUSTED.

12 novembre 2025
Avis spontané
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Réponse de Redwood Joinery

Hi Jon,
Thanks for taking the time to leave a review.

Whilst I appreciate it must be frustrating that your dishwasher was allegedly scratched in the process of your housing company providing you with a new kitchen; I would like to make you aware of the three main reasons we didn’t replace the door for you.

1. You had multiple trades attend your flat to renovate your kitchen on your housing company’s behalf, at no point could you prove it was our company directly that allegedly scratched your dishwasher.

2. It had been previously mentioned by a tenant in your flat that your dishwasher was ‘over 20 years old and you could do with a new one’. I would expect a dishwasher that is over 20 years old to have sustained many scratches due to wear and tear over the years.

3. Following on from a phone call between a member of our staff and yourself you then proceeded to send abusive messages to our staff member with demands that were unattainable.

At no point did we ‘admit liability’, but from then we then thought it best that we didn’t speak with you again directly and escalated it to your housing company who you should be dealing with directly.
I am unsure as to why this review has even been posted due to the fact you aren’t the paying customer. You were given free rein to design the whole kitchen on your housing company’s behalf and it would seem you were unhappy with every aspect from start to finish despite the fact your demands well exceeded the budget provided for you.

As mentioned above this is a matter between you and your housing company therefore we will provide no further comment on the situation.

Noté 5 sur 5 étoiles

Top quality work

I’m hugely grateful to Henry and Nathan of Redwood Joinery for doing such an exceptional job with the joinery to the front elevation of our house this week. Several passers by have stopped and commented on how great it looks. Many thanks 🙏🏼

27 novembre 2025
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Réponse de Redwood Joinery

Hi Darren,

Thanks for taking the time to write such a positive review, it really is appreciated.

Noté 5 sur 5 étoiles

We had Ant & Chris install a new Kitchen

We had Ant & Chris install a new kitchen in a rental property with the tenant in-situ
The lads done a fantastic job in removing the old kitchen and fitting the new in a challenging environment.
The work was completed on time and to the highest of standards.
The issues that cropped up during the installation were dealt with and we could not ask any more of the lads .
Would highly recommend Redwood Joinery and we only wish we were introduced to them sooner.
We will have more work for them to complete in the future.

27 septembre 2025
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Réponse de Redwood Joinery

Hi Chris,

Thanks for taking the time to leave us a positive review. it was a pleasure installing the new kitchen, I hope you and the tenant are happy with the finished product.

Many thanks

Noté 5 sur 5 étoiles

House extension project

We had Ant, Hayden, Chris and the gang doing lots of work throughout our extension project. From roof timbers to kitchen fitting, internal doors, skirting and architrave.
First class team! Nothing was too much trouble, the quality of work was first class and they were all friendly and clean and tidy workers.
Highly recommend to get in touch with Ant for any work you need.

1 octobre 2025
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Réponse de Redwood Joinery

Hi Phil,

Thanks for taking the time to leave us a positive review. It was a pleasure being a part of your project and we wish you all the best for the future.

Noté 5 sur 5 étoiles

Fantastic service and product

The door is expertly made and looks amazing. Team were super friendly and attentive. We are delighted.

5 août 2025
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Réponse de Redwood Joinery

Thanks for taking the time to leave us a positive review. We wish you all the best in the future.

Noté 5 sur 5 étoiles

The builders are happy, so I'm happy

Anthony and Corey did a fantastic job building the support and structure of the first floor in our extension. They were done in the day in some crazy heat, and the builders highly rate their work.

13 juin 2025
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Réponse de Redwood Joinery

Good morning,

Thank you so much for your review!
We really appreciate you taking the time to leave us with such positive feedback.

Becky :)

Noté 5 sur 5 étoiles

New Windows

Ant, Hayden and Corey came to fit our new windows. They are did an amazing job! We are in a grade 2 listed building a made sure everything looked great. I would highly recommend them to anyone needing some work.

24 mars 2025
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Réponse de Redwood Joinery

Good afternoon Mike,

Thank you for taking the time to leave us such a positive review.

I will pass your comments along to the team.

Becky :)

Noté 5 sur 5 étoiles

Full kitchen fit

Full kitchen fit by Hayden and Corey brilliant job the design was done by the kitchen supplier and Hayden spotted a few problems before they became a problem!!. Very pleased and would highly recommend them. Keith and Jane Doyle

6 mars 2025
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Réponse de Redwood Joinery

Thanks Keith and Jane - it was a pleasure working with you both and we wish you the best for the future.

Noté 5 sur 5 étoiles

Great job

Great job. Workmen were very professional and approachable and nothing was too much trouble.

3 mars 2025
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Réponse de Redwood Joinery

Hi Lynn,

Thanks for taking the time to write us a r review. It was a pleasure being a part of your project and we wish you all the best for the future.

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