relay.delivery Avis 629

⁸Firstly why is there no minus star rating especially for this company....on a regular basis I get 6-7 different time deliveries for the same item ... as today so far I have had 5 different times.... unlike all other delivery services who give you a 2 hour time slot so you dont have to wait in for 7 or so hours....and its still not out for delivery......EXTREMELY POOR SERVICE ..... MINUS 10 STARS

Do not use this company.
Terrible customer service 72 hours to respond to any messages and it's not guaranteed. I had a delivery due 9 - 11 June, it didn't arrive now is due between 11 June to 10 JULY. AND ABSOLUTE JOKE.

The parcel was delivered And I received it! (Thankfully) I was in my house, but there wasn’t even an attempt to knock at the door. It was left at the front of the front door in full view, and could’ve been stolen it wasn’t even left in a safe space!. I have worked at UPS and know the protocol in safe delivery! This level of service is unacceptable by your drivers and needs to be addressed! They need to at least knock on the door and if there is no answer leave the parcel in a safe place, where no one could steal the parcel!

Shocking company, worse than Evri! I was home at time of delivery but couldn’t reach the door in time. I wrote a note incase I wasn’t in during the 4 hour period to leave INSIDE outbox, the absolute idiot of a driver left it ONTOP and when I went to the door it was gone!! Whether the driver stole my parcel or someone walking by absolutely shocking service. Now trying to see if the company will reship my items and not use relay!!!!

Awful! I agree with the other one star reviews. Everytime I have used for Vinted my parcels are delayed, even if they get there at all! Tracking information is ineffective as not kept up to date and vague. I am going to take this option off my Vinted from now on.

Not even 1 star . Avoid at all cost , do not understand why any company would trust them to deliver… my experience is somewhat unreal !! I had notifications saying parcel was to be delivered, time slot kept on changing until it said one stop away … car pulled up courier in her own car with high viz on got out looked in boot , looked inside back of car , front of car then drove off ? I have her reg .. I then received a delayed notification that was 14 days ago . I’ve sent emails to the retailer and to the courier with still no order delivered, the retailer blames the courier and the courier didn’t even reply to my emails , so avoid relay at all costs , check with your retailer/ sales company which courier service they use prior to ordering. I’m still in dispute with both .. no refund given and no parcel - very disappointing

As everyone says avoid at all cost I was meant to get my vinted order 4 days ago but it’s clearly gone missing status says it’s on its way but it’s clearly not . Thankfully I’m not the sender and I’ll get my money as it’s being sent to a shop so they can’t say it’s been delivered as I’ve seen in many reviews . Baffles me why any company would use these cowboys

They deliver Vintage and Holland and Barratt to me. No complaints at all

Send parcels on day of order from Vinted and over ten days later the parcels are still not delivered to the customer, joke of company, please Vinted customers don’t choose relay for your delivery options unless you can wait ages for delivery

Followed all the correct protocol of shipping my parcel with relay by scanning QR, getting a label and even leaving it with the store person only to not get a email confirmation with no digital mark that I had dropped off my parcel. Now Vinted hasn’t registered my parcel and I have no evidence that I dropped off my package. So now I have a BAD review and have LOST my money. What makes it even worse is that the customer messaged me to say they had received my package 😂 JOKE.

Awful company. They repeatedly sent me notifications across a 4 days period saying they’d deliver my next day delivery. The time slots kept changing and eventually no one would bother delivering. No idea where my order is. I’ve contacted their customer service and they haven’t responded inside the 72 hour window they give. I assume my parcel is lost or stolen. No company should be using this useless courier to deliver their products to customers.

1 estrela ⭐

Paying around £0.70 per drop is simply unacceptable. Rates keep getting lower while routes get larger and more demanding. After fuel, vehicle costs, insurance and time, it’s becoming impossible to make it worthwhile. Very disappointing and getting worse rather than better. Not recommended.

They don’t even deserve a 1*!!

I have been a regular customer of ASOS for years now and I’ve never had any problems with delivery until this pile of rubbish came into play. I ordered for next day delivery on Tuesday. It’s now Friday and they haven’t even dispatched from the warehouse.

Furious

I've now had a number of deliveries from Vinted via Relay couriers and I'm not impressed. Watching the delivery status/journey of parcels, there seems to be sticking point once the Couriers receive the items - holding onto parcels for days. I have also received several annoying text massages from Relay encouraging me to change my delivery option from 'delivery to home' to 'delivery to a safe locker'. Ive paid for home delivery so that's what id like.

Completely useless and terrible - never use this company! My payments are delayed while these clowns are taking weeks to deliver anything. Orders i have made havent tuened up and i have to wait one month before i can claim my money back. Complete shambles

Relay (brick lane) they put my shipping label on someone else’s parcel, and as a result, the buyer received the wrong item. I lost both the item and the money from the sale.

What utter Muppet thinks it's ok to be ringing the doorbell repeatedly at 10pm to deliver a bloody parcel?! At 10pm?! What in the capitalistic hellscape can be important enough that you need to wake up the whole building to give me a stupid parcel??!!!! Email said expected delivery tomorrow but no, the driver decided SLEEP IS FOR THE WEAK!

They give you a time which always changes and my Shein parcel is now saying it will be delivered today and it's 9.45pm. Don't be ringing my doorbell after 10pm.

They are the worst, at least eith Evri they are mostly on time!

If I could give 0 stars I would. Beyond terrible service. Why do companies use these below par cowboy operatives?? They multiply faster than gremlins in a swimming pool.

If I could give a minus score I would. Only 7% of parcels sent are actually delivered……….the rest are “lost” - no doubt re sold on Vinted. If you have any common sense avoid this company like the plague.