relay.delivery Avis 631

Do not ever use them!!! Unreliable, no response, refuse to pick up parcels and lose them multiple times. Not sure how this company even works.

Ordered something on vinted it will take 25 working days to arrive it’s been two weeks and we’re still waiting

The courier delivered the package at the wrong address/location.

This was one of the worst delivery experiences I have ever had.

The driver marked my parcel as an unsuccessful delivery, but I do not believe they made any genuine attempt to visit my address. cuz I was literally waiting for them outside my door. but i only received a medical, your parcel has been rescheduled 2 days later, cuz the delivery was unsuccessful. I was left without proper support, clear information, or any real explanation.

What made it worse was the rescheduling process. When I checked the options as soon as i received the rescheduling message, I was suggested to pick up the parcel instead. Almost immediately, I received a message saying the parcel was ready for collection. This made me feel the parcel had already been left at the pick up point, rather than the driver making a real delivery attempt.

It feels like drivers are able to mark deliveries as failed without anyone properly checking whether they attended the address. Customers are then forced to collect parcels themselves, while the company avoids taking responsibility.

Relay needs to review how failed deliveries are recorded and monitored. At the moment, the service feels careless, unfair and completely unreliable.

I own a business that operates in business hours 9-6 and 9-3 Saturdays.
All deliveries were late and after business hours. . The delivery consists of items needed in my business.
No person to call just an extremely bad “help “ platform .
I now will not use Temu if they continue to use Relay !

My parcel was lost, customer service responses have been somewhat non-existent….. ridiculous that this company is still in business. Its taken them 2 months to reply to my email, AVOID!!!!!

Snail mail, avoid!!

Absolutely abysmal service. I waited until 9pm for two parcels to be delivered which is fine however when I received no knock on my door or call that my parcel had been delivered I believed they must just be delivering the next day so I went to bed. The parcels had in fact been delivered to a communal area in my building just before 9pm however I had received no notification and so my 8am when I went to retrieve my parcels had been stolen. When I contacted relay they replied after a week and just said they’d done their part and delivered it to the building. So I am left out of pocket and my two parcels. Would not recommend to use at all. Poor delivery and customer service :(

Posted a parcel with Relay, the wrong parcel turned up at the buyers address, they must have mixed the labels up, as they put the labels on, complained and still waiting for a reply 18 days later. Appalling customer service, removed Relay as a courier option now.

Parcel delayed by 5 days now no response from Customer service.

Do not use Relay if you're buying birthday gifts for your family. It won't arrive on time or ever.

Do not use for your own safety. Had a delivery arrive whilst I was out a few weeks ago. The driver called me and within minutes was getting extremely aggressive, screaming down the phone at me so loudly the person next to me could hear every word. When I calmly told him I'd need him to speak to me more reasonably or id have to hang up, he got angrier so I ended the call.

He called me back twice, and the last call I picked up to him screaming at me that I was a f***ING idiot down the phone. All because I was out dealing with a personal emergency, no escalation from my side.

I contacted Relay to report this and have sent two chasers but have received no reply for two and a half weeks.

The situation has left me feeling unsafe in my own home due to this extremely unhinged man having my address, and I will never use the company again for my own safety particularly given the lack of response from customer services.

I went to my Relay shop and the fella there couldn't connect to the website..so i came back home with the parcel..I will try tomorrow later in the day..i will be annoyed if they can't scan the bar code...the bloke in the shop wasn't the most helpful..

Complete and utter incompetency. 72 hours to respond to a cancellation! Criminal behaviour. How is this company allowed to exist? Shocking!

Who the hell are these jokers.
1st time I've received a delivery and I hope last.
Looked promising with the wattsap alert, but no was delivered, was just left.
People in all day. Yet I find it on the doorstep at 11pm when I come home.
Never knocked or rang. Just left it.
Luckily nobody took it I guess.
Didn't even want to give 1 star.

Mixed my parcels up ! No response and lost the items - massively out of pocket here

I would give half a star. Waiting on an ASOS parcel. Said delivery attempted but it wasn’t.. no one came to the door. Now two days later supposed to be re delivered and it hasn’t. Customer support doesn’t work either. Awful service.

Absolutely awful delivery companie
By far the worst ive come across
Literally had nothing but problems
Always delivering parcels to wrong address and impossible to contact

Twice in a week ive been kept waiting for a delivery, they give u a time window but never deliver on time, keeps u waiting all day, avoid at all costs, update, delivery due today, i was given 3 delivery time window but parcel not delivered, no response from customer service, absolutely shocking,

Parcel arrived, driver cant read the notice on the sliding gate so it was
Thrown over our fence
Damaged packaging
Wet through due to it raining on the day of delivery
Will be putting a claim in for a new item
Bitterly disappointed as it was a birthday present