relay.delivery Avis 

I sent an item sold on vinted and was informed by the buyer that the wrong item had been delivered. I raised the issue on the Relay tech contact form, but received no response. After 3 days, I logged a complaint with Resolver. I explained the issue and sent pictures of the packaging I had used. A week later, I received a response from Relay to confirm that their investigation concluded that I was to blame and had sent the wrong item. Although the packaging I had used was totally different to the one on the delivery picture, their conclusion was that the packaging was the same. I have requested to see the results of their internal investigation but I'm not holding my breath. There does not seem to be oversight of such companies, so not sure what to do next.

They lost my parcel even when the tracker said it will be ready for collection soon. The customer service is very unhelpful!! They said I need to contact vinted regarding my parcel being lost and inform them that Relay had confirmed it being lost but guess what!! Vinted support team said Relay hasn't confirmed it!! What a joke! 2 days I've been in contact with through email and not once they have updated the tracker. DO NOT USE RELAY!!!

They pay peanuts , they pay drivers on their estimation to how long it will take to do the job.
You need to add at least 1 hour to their estimation , the system all wrong , the GPS is shocking , you do delivery in 1 street then 2 in different street then you have to come back to deliver in the previous street . They say they pay at least the minimum wage but who want to work for the minimum wage using own car & fuel bearing in mind you will need new tyres & suspension parts for your car after a couple of months. Such company should be named & shamed , don't work for them , pure exploitation . To all drivers out there Avoid these 2 shit companies Evri & Relay . Relay is an AI logistic company , The job length estimation & pay rate generated by AI & largely underestimated , drivers are always underpaid so I suggest to Relay to use AI to do deliveries too & the company will gain 100% of all the deliveries.

Sent an order through vinted using this new relay company , dropped it off at a shop affiliated with relay, the labels been mixed up and the buyer got something completely different so me and the buyer are out of pocket until vinted sorts it out. Useless won’t last very long

If you want your parcel soon don’t use relay! Cheap for a reason. Tracking is also useless as it tells you no details. Cheap but not cheerful

SO horrible and will not deliver on time. I blacklisted it never again!

I am not normally one to write reviews, but I just recently started using Relay services through Vinted. At first glance I thought it was really smooth, simple drop-off and everything is QR code based.

But low and behold, I have now had 3 deliveries scheduled for delivery to me with Relay:
1. Was a bundle of 2 items, but only one arrived in a broken parcel. I confirmed with the seller who shared pictures and somewhere in the delivery chain someone had broken the parcel up and removed one of the items.
2. I was ready to write incident 1 off as a poor delivery and the fault of an individual rather than a poor company, but my second interaction was a schduled home delivery, where I was sat at home for 3 days in a row waiting patiently for my parcel to arrive. I followed the driver live and could see them approaching, but not a single attempt was made to ring my doorbell or talk to the concierge (I confirmed)
3. The third parcel I am still waiting for it has already been 2 weeks delayed, but at this point I am not even sure it is going to show up.

Conclusion:
I will NEVER order anything with Relay shipping again and I advice that NO ONE else ever does. After looking at their reviews as an employer on Glassdoor, it looks like it it is also not a great company to work for. Nice webpage and design doesn't cover up for poor service when you are a service company.

They lost two of my packages in the space of a week . Absolute joke. How they are still operating I do not know

Won’t be using relay again. I ordered an item on Vinted over a week ago, the seller dispatched it the same day and over a week later it’s lost in the system with tracking having halted and there’s no way to contact customer service to find out where it is

I also tried relay for the first time as a seller last week as well, dropped it off at the shop within 6 minutes of the Order, it’s now been 5 days and it’s still sitting at the shop not having been collected according to the tracking

I have now turned relay off on my Vinted account!

Terrible company 2 parcels gone missing waste of time trying to talk to them no response never use them again

Has to be the worst company ever. I have used them multiple times on vinted to return items and I have never successfully had a parcel delivered. I've lost out on refunds because they do not mark it as received in the shop until the parcel has been collected and I end up passing the deadline. These need to be shut down and as crazy as this sounds I'd rather use Evri/Hermes. This company is an absolute disgrace and needs to be removed from Vinted or any other platforms that it's currently on.

I have had 2 orders from them 1 arrived in a couple of days the other had a very long delay i would recommend just going with inpost or royal mail to be safe

Waste of time, I posted a vinted parcel 6 days ago not to find it hasn’t been picked up yet, this is bad business if ever I saw it. A delivery service that doesn’t pick up the parcels to actually deliver you may as well give up while you’re ahead not impressed.

Although I paid for home delivery, Relay messaged me to have parcels sent to a local shop. It took a long time for them to deliver. When I went to collect, the shop was inundated with five huge bags of parcels (two weeks worth) all delivered in one drop. It was chaotic. I will never use Relay as a choice in the future. Vinted need to look into this operation as it will suffer from the knock on effect off tjis slap dash organisation

If I can give it a zero I would
Posted a parcel through Vinted and the delivery person stole the product but delivered an empty box
Thief and there is no way of getting hold of them to resolve the situation
Stay away from using them
Thief

takes too long for an update on your parcel. Updated after 5 days of waiting. I will not use Relay anymore.

I have had several parcels from this company that have gone missing. I live in a block on the second floor and they seem to think the foyer/reception area is a safe place to leave a parcel. All my parcels go missing.

They are too lazy to come up the stairs or lift / My safe place is in the porche where my front door is. This is my safe place not the reception area.

They also think its okay to whatsapp you, I did not sign up to this service. As a result i will not order form any companies that use this company to deliver parcels.

I have blocked them form my whatsapp today.

DO NOT USE RELAY - THEY ARE USELESS. They tried to deliver to a BUSINESS address once in the evening, second time on a Sunday of Bank holiday weekend (both outside business hours) then automatically returned the delivery to sender in China. Customer service is 100% "Computer says no" If I have a choice I will NEVER use them again.

They had one job and to deliver a package which has not yet delivered .. received email saying my delivery will be out from 12 something to 4 pm ..then it changed to 2pm to 6 something pm ..all now, still haven't received my package..no updates.. stay clear form this company..

ITS TERRIBLE!!! SOOO BAD IM SHOCKED