relay.delivery Avis 

Do not use this company. If you value your own customers and want to keep them, do not send out their orders using RELAY. Worst company ever. Do not expect any customer service. Do not expect your parcel to arrive.

Vinted parcel on purchase never arrived! Their tracking shows a Courier picked it up from their depot 10 days ago.
They refuse to reply or update!
Vinted wait a month to claim a refund! It's obvious that their Drivers simply steal the parcels,whose contents they like! Not a delivery service: - Organised Crime Operation! Must be closed down by the Serious Fraud Office!

I was sent numerous emails with different delivery dates. They need to do better. THIS COURIER LEFT MY BELONGINGS OUTSIDE ALTHOUGH I SPECIFICALLY INSTRUCTED TO LEAVE IT THE CUPBOARD, ONE STAR!!!

2 parcels i have sent by Relay have not turned up. Disappeared into thin air. I am not impressed at all.

Even not 1 star deserved, waiting parcels for 3 weeks, this is absolutely ridiculous!!! And at the end you don’t know what to expect, probably my parcels will be lost. The worst delivery company, never again.

Awful delivery company! They have lost at least 5 of my parcels it's been 3 weeks from sending parcels with them and as yet none of them have been delivered, no customer support or communication. I've removed them from my shipping options. Avoid them if you want your parcels to arrive!!

The worst delivery service ever. The drivers leave the parcels anywhere they want, they can’t be bothered delivering it to the customers door or leaving it at the designated safe place. I have lost so many parcels like this because i live in an apartment and they leave the parcels anywhere at the main door where everyone has access too and I never find my parcels

They have a ridiculous "second business day" delivery rule so they skip a day if they miss you and you're not home. Of course Relay picked the one day of the week I was away from my home at work (22/10/2026), (bearing in mind I work from home three out of the five days) to try and deliver my parcel sent by Temu. I then arranged for them to deliver to my neighbour in advance and they called to say said neighbour wasn't home so I said to leave it in the wheelie bin outside my house instead just to save the hassle of them taking it away and coming back. The delivery driver said he could just redeliver it and assuming he meant the next day, I agreed. Turns out they skip a day so it would be the day after (Saturday 24/10/2026), according to the Temu app. Yet no delivery was out on the Saturday either. Then I get a notification via Temu that a delivery was attempted at 20:56 on 24/10/2026 and failed WHILST I WAS SAT IN MY HOUSE RIGHT BY MY FRONT DOOR AND NOBODY KNOCKED OR WAS OUTSIDE MY HOUSE. So they've lied to me twice now!! What nonsense courier doesn't reattempt delivery the next working day?! Why would they not want rid of the parcel? I really needed my items to actually start organising my home. If they attempt on Monday, 26/10/2026 when I'm back in work again, I am going to go ballistic especially when I'd cancelled plans today to be in all day for the parcel so I don't keep missing it and have it sent back to sender. Relay actually make Evri look like a reputable, reliable courier service and that is saying something as Evri are pretty awful too! I didn't think there could be a courier company worse than Evri and then Relay come along and take the gold medal. Avoid Relay where you can and if you have the option to pick a courier, pick anyone but them. I'll know better next time.

If you want your delivery to reach after a year use this service 🤬 they wont disappoint you 😭

I posted a parcel on the 19th, and there has been a frustrating delay with no clear tracking updates. The recipient still hasn’t received it, and I’ve had to raise a query to find out what’s going on. Delivery services should provide clear updates and ensure parcels arrive on time. Unfortunately, my experience with Relay hasn’t been great so far. I hope they look into this and improve their service.

Started using relay thought they where good omg one of the worst delivery service providers losing more parcels than delivering no way to contact them also no update tracking avoid 🤬🤬🤬🤬🤬

Absolutely awful they said 09.30’in the morning and still not here at 9 in the evening customer service is horrendous please just dont

Not sure I will ever use relay again! Delivery late. Customer service non existent. Tracking doesn't provide you with any information. Will stick to inpost in the future!

Absolutely disgusting , 3 parcels all “LOST” yer right !!! Absolute scam this company needs to be shutdown! How can they be allowed to operate, I’ve waited 2 weeks and have now been told I have to wait until 20th November for my money back - absolutely disgusting Will never use another company who uses this company !

Took forever the get here then they Left the parcel on the doorstep without knocking, dispite lights being on and 2 cars in the drive so it was pretty obvious we were in. i only knew it was there because someone passing by knocked. They then lied on the delivery report and said it was left in an enclosed porch which we dont have!!

Would be 0 stars if it was an option. 7 days for a parcel that's only being sent from 30 miles away. No updates. Absolutely shocking customer service. I don't understand how they are even still operating! I will never ever use relay again! Imagine them trying to keep up over the Christmas period. Pathetic

Since Thursday, I have made repeated attempts to send a Vinted parcel using your service, but your participating shops have consistently been unable to scan the shipping code.

Here is what happened:

Thursday: We visited the shop, but the staff informed us that their scanner was not working and asked us to return on Friday at 4 pm.

Friday: We returned as instructed, only to be told that the machine was still faulty and that we should come back on Saturday at 2 pm.

Saturday: We returned at 2 pm, but the staff told us to come back at 4 pm. We waited until 4 pm, only to be told once again to return the following day.

I also contacted another nearby Relay location, which confirmed that it was experiencing the same scanning problem.

This situation is completely unacceptable.

I've both sent and been a reciever with relay, honest opinion if you want something within a 7 day time frame pick a different service, as with relay I'm currently waiting on 2 parcels from over 10 days ago which I'm to recieve, although when they do arrive they don't appear to be as bashed around as with other services, and sending enough seems easy to do , I've learned now purchasing on sites such as vinted if relay is an option and I'm in no particular rush for the item I'll choose it but other than that I'd choose an alternative, needs speeding up to get better feedback and customer service is also lacking .

They make evri look like the world's most reliable company.
I have had several packages that they straight up just didn't bother to deliver. 1 out of 5 stars seems optimistic as they delivered 0 out of 5 of my orders!
Nice work 👍

Utterly appalling company. Parcel with Vinted has gone missing at least that’s what I THINK has happened given I’ve had nothing from Relay despite my chasing and trying to contact them to find out what’s happening. I’d certainly never ever use Relay and actually putting me off using Vinted now given you can’t choose the courier that ‘delivers’ items you’ve purchased.