relay.delivery Avis 

I wish I could have left 0 stars. Purchase allegedly left in ‘safe place’ of shed or greenhouse. Actually left on the front door step for all to see?! Lovely photo given as proof 🤬 Shocking service from delivery person - no excuse!!

I trouble which is company they are disgrace unfortunately I have disabilities. Don’t make no effort to calculate the time it takes me to answer the door. I gave my phone number over 25 times and that still makes no difference. I even told him when I’m at the hospital makes no difference. This company is a falseso be careful if you’re going to buy. I would ask what company they use for deliveries thank you Peter Cassomini.

I wish I could give this less than 1 star. No attempt was made to deliver my parcel, instead they sent me a "delivered" message alongside a blurry photo of a random corner shop I've never seen before. Incredibly upset with this company and will actively avoid using them in future.

Definitely warrants a zero star. None of the vinted parcels have reached their destination after 2 weeks and no sign of tracking update. AVOID AT ALL COSTS

Left instructions how to operate the security door which is there to protect against theft…yeah they didn’t follow the instructions and just left it outside to get stolen 🙄

The worst service known to man! I had an @asos package out for delivery and now it’s delayed!!!!!!! @asos has also been useless in trying to track the delivery

parcel not delivered absolutely awful service. unable to contact them. the tracking is not working at all.

Absolutely shocking service
Parcel sent 12 days ago to a shop that was listed on the website as a collection point! She shop does not except Relay Parcels and does not want to work with them because they do not answer emails of messages!
No way to contact them other than email, they say they will reply within 72 hours but might take longer. 7 days later and no reply! Who knows where the parcel is! Shell i assume its lost!
Shambolic company avoid at all costs
They dont deserve 1 star!!

Shocking company! 2 delivery attempts failed although both times I was at home! Probably couldn't be asked to deliver because was out of their way or something!!! Shame companies sign contracts with them. And then customers suffers. Which doesn't look good on company you purchasing from.

I had been waiting from a parcel from Temu,and It has been taking ages xxx then i got a message that their courier had delivered my parcel and with a photo of a building behind my block of FLATS. The driver had delivered to the wrong place,i wrote to their customer services,they replied and said they Will investigate and yet have not Heard from them hopefully they Will get intouch tomorow. Im really angre apart from the time i was waiting ,i owe Temu £17 nearly 18 for something i havent recieved. Disgusting.😡

awful! lost my parcel and wont reply to my emails. absolutely fuming, just pay the extra fee for inpost or royal mail etc just dont use relay

It's taken 9 working days for a puzzle to arrive from Vinted, every time it's Relay the parcels take a ridiculous amount of time to arrive, the collection shop I use the staff are rude, loads of parcels all over the floor. The Relay lockers outside are frequently full & don't get collected over the weekend by Relay. Absolute joke, puts me off using Vinted. Sorr your act out Relay!!

Not recommended avoid

Please place reviews on there official trust pilot account RELAYTECH!

Update: received my parcel 15 days later and the shop advised they are cancelling them as 150 parcels in one day and 50 customers waiting in shop for there parcels shambles of a company

Here's a more polished and natural version if you're writing a review:

The customer service is basically non-existent. While the shipping price may seem cheap, it can end up costing you much more if something goes wrong.

I used Relay through Vinted. My parcel was collected on 28th June and no-mid July, and there has been no tracking update since. I've tried contacting Relay's customer service multiple times but have received no response. Vinted has also been unable or unwilling to help.

I understand that delays can happen, but the complete lack of communication and customer support is extremely frustrating. I would not recommend using this service if your parcel is valuable or time-sensitive.

What a Scam, pay for delivery to my house. However they send a WhatsApp asking/forcing you to confirm delivery to a pickup point... This pick up points are also scammy shops selling dodgy vapes and etc...

This company is very good at sending conflicting template messages. Not so good at delivering packages. Still waiting.

My vinted barcode was scanned by the shops mobile phone on 13th June 2026
For about 4 weeks, tracking showed as "in transit" or "on its way" multiple times. I was then notified that it couldn't be delivered (no reason given) & that it would be returned to my drop off point.
I have collected it this morning 13th July 2026) and a lady trying to send a parcel was unable to do so. We both commented on the courier service and I said that people were choosing Relay because I believed it was a cheaper option. The counter server confirmed this.
Both myself and the intended recipient are dissatisfied with Relay's service (or lack thereof) & will not be using them again. If you haven't worked out the logistics, don't accept the packages!

Shein parcel should have been delivered in my safe place (On their records). On two occasions. Two orders left outside front door on full view to people passing. Relay courier put on his delivery notes. Left in covered porch. We don’t have a covered porch.

They lost my 1 of my packages, the 2 second one arrived after 23 days( damage, the box was torn and missing some things). Not a great company, and not ordering through them.