relay.delivery Avis 636

Mixed my parcels up ! No response and lost the items - massively out of pocket here

I would give half a star. Waiting on an ASOS parcel. Said delivery attempted but it wasn’t.. no one came to the door. Now two days later supposed to be re delivered and it hasn’t. Customer support doesn’t work either. Awful service.

Absolutely awful delivery companie
By far the worst ive come across
Literally had nothing but problems
Always delivering parcels to wrong address and impossible to contact

Twice in a week ive been kept waiting for a delivery, they give u a time window but never deliver on time, keeps u waiting all day, avoid at all costs, update, delivery due today, i was given 3 delivery time window but parcel not delivered, no response from customer service, absolutely shocking,

Parcel arrived, driver cant read the notice on the sliding gate so it was
Thrown over our fence
Damaged packaging
Wet through due to it raining on the day of delivery
Will be putting a claim in for a new item
Bitterly disappointed as it was a birthday present

Awful.
They have had my parcel for a week; I emailed them and received an automated email saying they would respond in 72 hours.
It is now 5 days later and still no response or movement of my parcel.
I know the retailer will refund my parcel, but that isn’t the point.
They are paid to deliver parcels and they are not doing their job at all. No response at all either.
There must be some sort of trading standards being broken here.

Bought something off vinted and it told me it was delivered to my local shop and turns out Relay have delivered it across the world 4 hours away from me which means it's now lost 🤣 definitely do not recommend this place absolutely terrible

Non existent customer service!
This item could have fit in the letterbox but they claimed they couldn't deliver.
Now its been out for delivery every day since.
Filled in multiple help forms and get no response
What a joke

This service is not the best .
They have lost my parcels
Delivered a different parcel then what was sent .
Do not respond to complaints

Twice in a row, I have received someone else’s parcel while my own purchase has gone missing. This appears to be the result of parcels being incorrectly labelled or mishandled when collected from the lockers.

I could overlook a one-off mistake as human error, but having the exact same issue happen twice consecutively—with different lockers and different sellers—suggests a much deeper problem in the processes. The fact that this has happened repeatedly shows a concerning lack of care and quality control.

I have very little confidence in this company’s ability to handle deliveries reliably.

I ordered a parcel on vinted via relay really exited to receive it as I was desperate to receive the contents of it. The parcel was lost. It was lost pretty much immediately into the delivery process and despite my countless contact with relay they could not find the parcel and now claim I can only deal with this issue through vinted. I had to claim a refund, I didn’t want to as I wanted the parcel I actually ordered. Don’t buy vinted parcels through relay is you can avoid it!

I ordered a parcel from vinted and received the wrong item, submitted a support ticket 3 times and still have no reply

Parcels never arrive and they do not even attempt delivery

I wish I could give no stars

Don't bother sending a request on "contact us" because they don't even bother replying even though your tracking is not updating and your parcel could be anywhere.

I sell on vinted and never had a problem until this so called courier service entered the game.

Swerve them at all costs. They're cheap for a reason.

Been waiting for my delivery for over a week. The tracking system still says it will be delivered today.
Customer service is bad as no one reply to the emails you send.
Dont ever use!

First time using this courier when item sold on Vinted. Message on Vinted App saying delivery is delayed. That was 3 weeks ago and nothing further since. So where is the parcel?? Appalling service. Will never use again

I didn't think a courier could be worse than Evri/Hermes. But hey here we are!! The delivery is AWFUL, what did you attempt to deliver? In your dreams or? I don't understand why is the re delivery in 2 days???? We didn't need another crap delivery company. Inpost/ Evri and Royal Mail are enough. Thank you will never ever be purchasing from you again

Why is it so hard to deliver to the address on the package ?

Constantly deliver elsewhere so much so I am closing my account with the retailer and won’t buy from anyone using them .

Letting everyone know relay is very poor with a fast delivery.When you send a parcel off with with relay or through a second hand app like Vinted it says parcels are delivered 3to 5 working days I waited 2 weeks and my delivery has been lost . So be careful which delivery company you choose to send your parcel to.