reliancedigital.in Avis 

I purchased an AC 11 days ago, and till today no one has come for installation. I have made more than 20 calls to customer care, but there is still no proper response or confirmed installation date. This kind of delay and lack of responsibility is completely unacceptable. When selling the product, everything was promised quickly, but after payment, there is no support. I am extremely disappointed with the service and would not recommend this experience

Guys pls do not buy any product from reliance digital. U cannot trust them at all. Any servicing issue will not be resolved. We raise issue on 14th feb for our Samsung washing machine purchased from this pathetic reliance place and till 25th Feb we are on same page with no update no resolution. If u Want peaceful life do not buy anything from reliance. They hv crossed all their limit for giving worst services.

This is the most unprofessional company I have ever seen especially Reliance Digital Jammu has a complete miscommunication and mis management. Reliance Digital sells faulty products especially Haier fridge Bottom down Freezer I purchased was the biggest mistake of life and instead of helping me the staff started behaving rudely and unbothered the things. Poor after sales services provided, no communication and coordination. Such a pathetic and bad experience. I won't recommend buying any electronics or electrical items from Reliance Digital Store Wave Mall, Jammu.

cheat offers. recently bought phone in Salem,Tamilnadu. wad sent an offer for 1000 rs and when I tried to avail the offer, they took down all the details, then said the offer is only for online purchases and not for the in shop offers. There was no such thing mentioned in the offer.

Reliance digital is a bogas fraud company
Cheated every body anywhere give false statements everytime and half a time not picking phone also . really a harassment don't buy anything from reliance digital.
Since last 6 months am frustrated.
Don't buy any product and extended warranty.

I am writing this review to warn consumers about Reliance Digital Retail Ltd. and its RESQ Extended Warranty services, which turned out to be a complete failure and a mental harassment experience.

I purchased a Samsung QLED TV (Model: QA55Q60BAKLXL) from Reliance Digital on 05 July 2023, along with a 5-year paid RESQ extended warranty. During the warranty period, the TV developed a vertical thin line on the display panel, making it defective.

Samsung India inspected the product and approved the panel replacement. They clearly informed me that the repair could not proceed only because Reliance Digital / RESQ had not approved or released payment.

Despite continuous follow-ups for over two month, Reliance Digital RESQ:

Did NOT release payment

Gave false assurances (“24–48 hours”)

Avoided written confirmation

Failed to resolve the issue

Officials including Mr. Shagun, Mr. Shaik Mohammad Noushad, Mr. Yogesh, and Ms. Muskaan Yadav (9752437769) were involved, yet no accountability or resolution was provided.

Due to their negligence, I suffered:

Mental harassment

Financial loss

Loss of time

Denial of rightful warranty service

This is a clear case of deficiency in service, unfair trade practice, and consumer harassment. I am forced to escalate the matter legally despite having paid for extended warranty in good faith.

🚨 Strong Warning:
Do NOT purchase Reliance Digital’s RESQ extended warranty.
It appears to be a money-wasting scam where claims are deliberately delayed or ignored.

I Would give a zero star
Worst Ever seen
They tie up with a Third Party Delivery App called Shadowfax
who dont even have a customer care number or nor even respond to call
Worst and Shit company

Pathetic service for an online purchase. I received a message in morning 9 AM for expected delivery of my purchase with no details on delivery partner or a time window for delivery. I was forced to stay home for whole day for not to miss the delivery. Delivery partner came in evening 6 PM with their own convenience and zero preference given to customers' availability. Their whatsapp customer number is no help and no one even bothered to acknowledge the messages. I was given another 24 hrs slot again for installation with same approach that technician will come with their own sweet and convenient time. I supposed to wait again next day. My recommendation is to buy from reliance physical store and don't go with any online purchase, specially when you are only person to receive delivery.

🚫 Worst purchase decision of my life – BPL 65U-E5530 QLED TV 🚫

I strongly warn everyone: DO NOT buy BPL or Reliance products.

These companies are completely unprofessional, irresponsible, and least bothered about customers. Even after escalating the issue to the highest levels, nothing changed.

I have sent 20+ emails, made countless calls, and followed up at every possible level. It has been over 35 days and my issue is still unresolved. All I get are false assurances, copy-paste replies, and zero action.

Once they take your money, they simply stop caring. Customers are left hitting a wall while the company keeps its eyes closed.

This is a clear sign of a declining brand that survives only on name, not service or ethics.
Rakesh 9990152200

I am deeply disappointed with Reliance Digital’s after-sales service. I registered a complaint for my Whirlpool washing machine on 6th December 2025, and even after multiple follow-ups, emails, and escalations, the issue remained unresolved for weeks.

Despite repeated assurances that the replacement part was “in transit,” no timely resolution was provided. What is more frustrating is that Reliance Digital claimed they tried calling me, whereas I did not receive any call or WhatsApp communication at all. This misleading communication added to the mental stress.

The washing machine remained unusable for a prolonged period, causing continuous inconvenience to my family. Repeated delays, lack of accountability, and absence of proactive updates resulted in mental harassment and unnecessary torture for a genuine customer.

This experience reflects serious lapses in service management and a complete lack of customer empathy. Such treatment from a reputed brand like Reliance Digital is unacceptable.

I would strongly advise prospective customers to think twice before purchasing, as the after-sales support is extremely poor and stressful.

The phone was promised to be delivered on 28/11/2025 and there is no trace of the product till date and time. All lame and lie sms are sent to us. Saying address is wrong, customer not responding, rain or weather issue is all sheer lies. Sad but I have paid in full and this is sheer cheating.

Do not purchase anything on Reliance Digital's online store. They have not refunded my 2 lakh rupees for the cancelled orders. It's been more than 2 months since the cancellation, I am yet to receive the refund.

Can you imagine 2 months without refund of your hard earned money from the corporate life?

I wish only the worst for the Reliance Digital. Mukesh Ambani is running a fraud company.

While purchasing an Air Fryer on 23rd Oct'23 at Reliance Digital Kharadi Pune, it was committed by the salesperson that I will get a Philips make Toaster free of cost. While taking the delivery I was denied to get the Philips Toaster. I contacted almost all possible channels of Reliance digital and Versuni following days but every body said that I can not get it.
I feel strongly that Amazon and Flipkart are better places to buy electronics, industrial and kitchen products.

Don't ever buy any products from reliance digital. Always try to buy directly from brand show room. We bought samsung refrigerator who's cooling drastically reduced after 2 years. We raised complaint with reliance digital. After several calls and shouting came a team who was incompetent and failed to understand the issue.
Then came brand technician who said there is a need to replace compressor.
We still waiting even after 30days of complaint. This is the fate of people who opt for insurance from reliance digital. Very disheartened and disappointed with the attitude of entire team.

Zero star rating don't buy Panasonic ac from this store we purchased ac last month back and ac noise is horrible we requested for replacement but saying no replacement because it is default noise by the way panasonic brand claiming it 34 to 36 but getting more than 50 db before purchase the product get clear information about the product and they are sekling to reach mothly target selling .
Before buying ac ask them to give live demo if they unable to give don't buy in reliance digital .
don't trust sales person blindly .
Silly fellows saying our acs also getting more noise .
Comming to brand panasonic don't buy because they are claiming it is default sound
Ask them provide certified noise test what they mentioned before selling product
Service also not good instead go and buy in other store

WORST EVER EXPERIENCE FOR ME. I WILL SUGGEST NEVER EVER BY ANYTHING FRM THEIR ONLINE PLATFORM. I HAD BOUGHT PRODUCTS, IT WAS SHIPPED WHICH WAS NEVER DELIVERED IT TO ME, GOT CANCELLED AND REFUND NEVER CAME IN A MONTH EITHER. I KEPT TRYING TO CALL THEM AND EMAIL THEM BUT THEY NEVER HAD ACCURATE REASON WHEN WILL I GET THE REFUND. FINALLY PLANNED TO MAKE POLICE FIR ON THEM.

I would like to give a negative rating to Reliance Digital store bcoz
I bought a 55-inch LED TV from Reliance Digital Store in Udaipur, but the delivery hasn’t been made even after 20 days. The Reliance Digital Store is not providing any help or cooperation. My overall experience has been very bad, and I would advise everyone not to purchase anything from Reliance Digital.

Extremely Disappointed with Reliance After-Sales Service – Avoid Extended Warranty

I purchased two LG air conditioners from Reliance along with extended warranties, based on the assurance of reliable after-sales service. Unfortunately, my experience has been extremely frustrating and disappointing.

I raised service requests multiple times (3-4 tickets) for maintenance, and each time I was assured someone would contact me within 24–48 hours. However, no one ever visited or called, and the tickets were closed without any action being taken. Despite escalating the matter to the CEO’s office and area service manager, all I received were empty promises that service would be scheduled – which never happened.

Even worse, the representative from the CEO's desk misled me, and no one took ownership of the issue. This clearly shows a complete lack of accountability and customer focus.

Please be warned: Do not purchase extended warranties from Reliance. These warranties are managed by third-party vendors, and the service quality is extremely poor. I now regret trusting Reliance with my purchase and warranty.

I am currently demanding a full refund for the extended warranty and plan to take legal action by filing a case in consumer court. I have retained all necessary evidence including emails and audio recordings to support my claims.

Reliance has failed its customers and lost my trust.

I have purchased iPhone 17 from reliance digital online store on 04th Oct 2025, which is obviously a prepaid order. After placing the order expected delivery date given was 08th October 2025. While tracking the order, they are claiming they have shipped the package on 06th Oct2025. But the irony is, there is no AWB number and delivery partner assigned. I have noticed this and contacted the customer care to get the AWB number by thinking it might be a technical issue.

But no one is able to provide the AWB number and any further information regarding this and keep telling I will be receiving the product to on the date mentioned there. I don't understand why they are accepting the order, even if they don't have the item in inventory? Why they are updated the product is shipped? Why the are manipulating the sales? Why cheating the customers by giving fake promises? I am it's a fraud practice.

Still I am waiting at my office place to receive it, by thinking Where will be my package 📦 and who will be this unknown delivery partner who doesn't even need any AWB number to complete the delivery?