reliancedigital.in Avis 

AT PALAMPUR BRANCH. Extremely poor Behibour of staff. They are very good till we make the payment. Once we do the payment, they are supposed n the top world. EXTREMELY POOR AFTER SALE SERVICE. NO WONDER THEY HAVE 1.3 RATING. I WILL NEVER RECOMEND TO GO TO RELIENCE DIGITAL. IF I HAD A CHANCE, I WILL GIVE THEM ZERO RATING.
Vikram Jit
9805185275

I purchased a TV from the Reliance Digital. At the time of purchase, the executive informed me that my old TV would be exchanged for Rs.1,500. However, later I received a call saying the exchange value would be only Rs.500. Even after this, no one has come to collect the old TV till now.

I really do not understand what kind of customer service or commitment this is. Additionally, the Branch Manager promised to provide a freebie (Electric Kettle) during the purchase. They initially said the stock was unavailable, and even after one month they are still giving the same reason.

It is disappointing to experience this kind of response from a reputed company like Reliance. Customers trust your brand and expect proper commitments and service. Because of this experience, I feel disappointed and may avoid purchasing products from this store in the future.

Kindly look into this issue and resolve it at the earliest.

This is my recent experience with Reliances digital belgavi Karnataka
I purchased a Haier 1.5 ton Ac on 1st may first of all it was a late delivery and even for installation they made me wait for a week and now after using the AC for a week the Ac has stopped functioning n no one from the reliance digital is responding nor sendinh any technician for repair
Worst service and product ever
Plz don’t buy anything from reliance digital

I brought my Hitachi AC on 26th Jan 2026 for my 76 year old mother. Until today, i.e. 18th May 2026, the AC is still not working. I contacted Customer Service Head and CEO Desk, they are not doing anything other than apology emails. Please don't buy anything from them. Don't be the scape goats by buying from them.

I bought an AC two weeks ago from reliance digital sec21 dwarka Delhi. The technician who
installed it didn’t do it properly so the indoor unit started leaking in just a week.Eversince I ve been trying to get them to fix it but so far no one has visited. This is my worst experience with customer support.One should avoid buying from reliance digital because they turn indifferent after the purchase is through even though the buyer is paying for services.

Very Poor after sales services provided, no communication and coordination. Such a pathetic and bad experience. I won't recommend buying any electronics or electrical items from Reliance Digital Store
Sinhagad road.

Very very bed services pls not purchased any items through reliance digital...

Worst experience ever. I purchased 6products in reliance digital within twi months worth rupees more than 1.5lakh. -In that my ilife robot vacuum cleaner got minor repair. I called customer care they are like lazy people, won't respond properly, I'm telling them to register complaint as high priority still the lady who picks call won't registered complaint. It is more than 10 days and I called them more than 50times but no solution from them.
- When I purchased dishwasher, they delivered next day that is good, but the technician who comes for the installation that fellow came after 4 days and just told this works like this and this, he didn't show me demo. I watched YouTube and started it.
- The handy vacuum cleaner, I purchased eurekha forbes handy vacuum cleaner the first day only it is not working, they haven't show demo while purchasing. When I took it to store they told me you have damaged the pipe and the cist of pipe is 1000rupees. Still it is in repair mode.

Never ever visit reliance store in belgaum they are frauds.

I purchased an AC from Reliance Digital, and it arrived completely damaged at the time of delivery. This clearly shows a lack of quality control and negligence. Despite repeatedly raising complaints, neither a replacement nor a refund has been provided. This kind of careless and irresponsible service is absolutely unacceptable. They are wasting customers’ time and money. I will never purchase from here again and strongly advise others to avoid this company.

Reliance Digital is very disappointing. I bought a laptop from there, and both the employees and the manager gave false information. When the laptop started having issues, instead of fixing it, they kept delaying and behaved very rudely. I would not recommend buying anything from there.

Very worst service... Tambaram branch Chennai..never buy from this store... very poor service

This is, without a doubt, the worst company I have ever dealt with. I genuinely do not understand why anyone would choose to shop here.
I ordered an air conditioner through their online website, and it was delivered on the 19th/20th of April. At the time of purchase, I was clearly promised that installation would be completed the very next day. However, it has now been over a week, and I am still waiting.
Since delivery, I have:
Called customer care multiple times every single day
Registered a formal complaint
Followed up repeatedly, hoping for some accountability
Despite all this, there has been absolutely no resolution.
What makes this situation worse is that I have already paid the full amount. There is no pending payment, no issue from my side—yet I am the one being made to wait endlessly. Why should a customer who has paid in full have to chase a company just to receive a basic promised service?
My family has been forced to sleep in unbearable heat for an entire week because of this delay. This is not just an inconvenience—it is complete negligence.
The customer service experience has been equally frustrating. The representatives are rude, dismissive, and seem completely uninterested once the purchase is completed. There is no ownership, no urgency, and no respect for the customer’s time or situation.
Step by step, this has been a complete failure:
False promise of next-day installation
No follow-up or scheduling from the company
Repeated calls with no concrete action
Complaint registered but ignored
Continued delay with zero accountability
This entire experience has caused unnecessary stress, frustration, and inconvenience for me and my family. It is unacceptable at every level.
I strongly advise everyone: do NOT purchase anything from this company. Their service is unreliable, their support is unhelpful, and their commitments mean nothing.
Absolutely disgraceful.

One of worst service of reliance from store to customer care. First they trap you to buy products inclusing installation and service and after payment they think they have given the product for free. No one turns up for serive and installation. Better to buy from some reliable dealers reliance digital is just for name sake. Worst dealers of products on earth.

I had a very bad experience with Reliance Digital installation service.The technician did not complete the installation properly. He only installed part of the RO system and left the rest unfinished. The fitting is loose and poorly done. He didn’t even install all the components that came with the product (like the bottle).What’s worse, some items (like pipes and parts) are missing after he left, which is very suspicious. It feels like parts were taken away. This is completely unacceptable and unprofessional behavior.I have been trying to contact the technician, but he is not answering calls. There is no proper support or follow-up from the company.Very disappointing service. I strongly do NOT recommend their installation service. I would give 0 rating if possible.i would not recommand purchasing anything from reliance digital. this is my honest review...purcasing aquaguard from them is my horriable experiance..

Extremely pathetic service and aftersales support... The extended warranty isa farce... avoid getting into the trap...

My 65 inch LG TV is under warranty, has got the issue, sound mode is continuously changing on its own. I tried to fix from setting options, but couldn't do on my own. I lodged a service request on 28.03.2026 via IVRS options (phone). I followed up with customer care, when service visit is scheduled.

Surprisingly , all the time i am getting uncertain answers from customer executives. 29th it was assured that service engineer would visit by 9pm of the day. Till 30th March 2026, No update on service visit.

I want to know from ResQ:

1. Why customer has to wait for 72 hrs (3 days) to schedule a visit? Why it can not be scheduled within 24 hrs, and send a confirmation text message on scheduled visit time, technician contact details. This will give a clarity when the technician arrives, so that customer can make himself available to facilitate the repair. Its an uncertain in schedule.

2. It is clearly evident from the service experience , you are engaging very few technicians so that the same loaded technician to attend many jobs and give delayed service to customer. This how you are running poor service show, always benefit to your company.

3. If customer has to wait for 72 hrs=3 days) to get service visit to attend the repair problem, how are going to compensate to customer for the delayed service for your own conveniently crafted policy?. If customer has to call 10 times in a year for repair service, why do want to put your 30 days of delay in attending the problem, into customer pocket. Its like day-light looting for no service to customer but charging full. Is this how, you are earning profits on free earning from customer pockets.?

Delayed service, taking full payment, is also like a theft only. I see no difference from a robbery. Atleast robber puts efforts in approaching people on roads and victimise. Here, customers are coming to you to get robbed. 🙏

Reliance is such a fraud company, sending through a delivery partner who is completely invisible. Once the order is placed you should pray God and rely on your luck to be delivered to you. Customer care executives are useless as like their company. Better avoid this crap reliance digital.

Being a existing customer i am really fed up with your support services i had been raise a complaine on 1st of march n still been awaiting to get a call of your so call service executive...i would never make my purchase again with your freaking irresponsible platforms n stroes not ever evn suggest any of my known to make a purchase with you.

Thanks for fedding your customers up by your regardless service and support.

Poor Service and Misleading Sales

I had a very disappointing experience with Reliance Digital, Jayanagar. I purchased multiple appliances from the store including a Samsung refrigerator, Samsung AC, Samsung washing machine and an LG TV.

The delivery was delayed even though next day delivery was promised. After several follow ups the products were delivered in parts.

The refrigerator was delivered damaged with a visible dent discovered during installation. The store acknowledged the issue but kept delaying the replacement with repeated “tomorrow” promises.

There was also an issue with the washing machine invoice which initially mentioned the wrong product details and had to be corrected after repeated follow ups.

AC installation charges were also very different from what was promised at the time of purchase, which felt misleading.

Overall the experience involved delayed delivery, damaged product, billing issues and poor response from the store staff. Buyers should verify everything carefully before purchasing from this store.

Worst service