Beware if you want a refund you have to return it to China and pay for the shipping . I returned a item in Mar 2026 and still have not received my refund....
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Lisez les avis des autres
I am always skeptical about devices that claim to get rid of pain etc. In this case the price was worth the risk. I have a worn Rotator cuff, supraspinitus tendon. After using it faithfully 20 minute... Voir plus
Terrible device. Essentially a very mild heating pad with a slight vibration. Doesn’t work for me and have to send back to China for refund ( at my expense ). Awful service. Dont waste your... Voir plus
L'entreprise a répondu
Due to years of lying on my side and supporting my upper body weight with my left elbow, my shoulder muscles and joint became very sore. The soreness was getting worse with the passing months and I kn... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Dedication to Wellness!
Coordonnées de contact
30 N Gould St STE R, 82801, Indian Shores, Etats-Unis
- +1 727 459-1440
- support@relieflylab.com
- relieflylab.com
2,6
Bas
196 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 38 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I have bought a LOT of crap products…
I have bought a LOT of crap products for my back, but this thing is truly great
16 janvier 2024
Good Communication
The company kept me informed about the product’s delivery and gave instructions for its use. They seemed genuinely interested in my satisfaction.
I would have liked to know that it was being shipped from China. I have had some relief for my back pain.
28 décembre 2023
Avis spontané
I've suffered from spinal issues all my…
I've suffered from spinal issues all my life, as I was born missing various parts and pieces - all of which has been complicated by several accidents, one of which caused severe, permanent right shoulder damage. Having a device that provides this level of relief is a game changer for severe pain between my shoulder blades up through my neck & this product does the trick. I have had products that I would classify as "sturdily built" - this thing is way way way beyond sturdily built - more like what we used to call "bomb proof" because it really is that tough..
14 janvier 2024
Delivery reasonably fast and kept me…
Delivery reasonably fast and kept me informed. It’s a shame there are no instructions with the equipment. Not sure whether I am positioning it correctly!
17 décembre 2023
Avis spontané
I have ordered some shoes,paid in full…
I have ordered some shoes,paid in full and heard nothing since September 28th . Unable to contact . Not happy
28 septembre 2023
Avis spontané
Réponse de Relieflylab
Dear Cindy,
We're truly sorry to hear about your experience. We actually reached out to you for further information regarding your order but have not received a response yet.
We're eager to resolve this issue as swiftly as possible. Please contact us directly at support@relieflylab.com, and we will make it our priority to ensure your satisfaction.
Best regards,
Nicole
SLOW COMMUNICATION, DIFFICULT TO RETURN, NO REFUND AFTER RETURNING THE PRODUCT
INFERIOR QUALITY PRODUCT, SLOW COMMUNICATION, DIFFICULT TO RETURN, NO REFUND AFTER RETURNING THE PRODUCT
This is my experience with this seller.
As this seller might try to contest this review, Note to Trustpilot team that I have proof of everything related below to support this review: invoice, tracked return of the product, transcript communication with PayPal, emails sent to seller, dispute transcript with PayPal. This is a genuine unfortunate experience.
I have placed an order on relieflylab.com, for a pair of barefoot shoes, on 29.07.2023.
The item arrived, it was of inferior quality of what I was expected it to be, and had a bad fit, not at all as similar products I have seen in stores in London, this was the kind of product that might cause you harm in long term use.
I have immediately emailed them back and requested to return the product for a full refund. After a week of exchanging emails, and me having to dispute the payment on PayPal, they finally provided a return address, in China.
Their refund policy states: ‘’We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund, all you have to do is return the product, for non-discounted items the shipping is on us, and for items over 30% off the shipping is on the customer.’’
Since the day I have placed the order, 29/07/2023, everything on this site is listed as being ‘’on sale’’.
This pretty much looks like a trick, so if a customer wants to return a product, they need to pay for the return postage, because ‘’it is discounted’’.
I have sent back the item to the address in China, via Royal Mail tracked and signed, to be sure they will get it, and I have paid £20 for the postage.
The item arrived back with the seller on 14/09/2023
They list on the site to have a ‘’45 days money back guarantee’’ and ‘’results or full refund’’, they make it look as if you are not happy with the product and wish to return it, it is very easy.
There is nowhere on the site listed where they are located, and where you will need to return a product if you wish to do so. The return address is in China, an address that could not be validated by Royal Mail, so I took the risk of returning it anyway.
Even so I have repeatedly mentioned that I want to return the product to get a refund, they kept trying making me keep it by offering a discount not to send it back.
Cheap quality product and horrible and slow customer service, I have wasted £20 in return postage.
I have placed this order on 29.07.2023; I got the product, sent it back on 21.08.2023; this seller has received the return on 14.09.2023; on 20.09.2023 I had to contact PayPal to open another dispute to try to get a refund as the seller won’t respond to my emails. The seller went silent, they took the money, and the returned product.
On 03.10.2023, PayPal finally decided to close the dispute in my favour because the seller refused to respond, and I got my money back for this purchase. I have lost £20 in postage fees returning the product. THIS SELLER IS A VERIFIED SCAMMER!
Note to seller: whatever you will be posting here as a response to this review, it is irrelevant, you had the chance to respond by email and PayPal, and you didn't!
17 août 2023
Avis spontané
Réponse de Relieflylab
Hello Anca,
I hope you are having a nice day!
We asked you for the details because the name of the review on Trustpilot is different from the name used for the order.
Here you used the name Anca Nicholas, to order you used Anca NI****E, so when we searched among our customers we didn't see any matches and asked for information.
That said, the support team is looking into your case and responding promptly to your emails (within 24-48 hours), please don't say you sent us 6 unanswered emails when the email flow was as follows, based on the screens you sent:
Your email: 14 Aug 15:27
Our Answer: 15 Aug 03:15 (reply after 12 hours)
Your Email: 15 Aug 10:03
Your Email: 15 Aug 10:22 (after 19 minutes)
Your Email: 16 Aug 14:55 (After 1 day)
Your Email: 16 Aug 20:43 (after 5 hours)
Our Answer: 17 Aug 19:38 (after 1 day)
Your Answer: 17 Aug 20:09
We put customer satisfaction first and our support team will do everything possible to solve your case to the best of their ability!
Sarah from RelieflyLab
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