Phoned first to check they had what I needed. Ordered online as soon as I came off the phone. My render arrived 24 hours later. Excellent service.
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Lisez les avis des autres
From the minute I called with a coloured render requirement I was dealt with swiftly by Kevin who checked stock, called me back within a very reasonable time scale and then despatched my order promptl... Voir plus
L'entreprise a répondu
The right product at a good price with a responsive and pleasant help line. Delivery was made as estimated and the driver was polite, courteous and helpful as well as very skilled with use of his for... Voir plus
L'entreprise a répondu
Incredible company, beyond all expectations for service. Placed a pallet order online at 18.45 and the goods were delivered at 16.00 the next day ! The price was the cheapest by some margin too. I wo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Discover the Renders Direct difference, your premier online destination for top-quality external wall renders, render accessories, and a comprehensive selection of external wall insulation system components. We offer an extensive product range from leading manufacturers, including innovative one coat rendering solutions that streamline application processes. Our offerings feature premier brands such as K-Rend, Parex, Ecorend, and notably, Weber Render, known for its durability and exceptional finish. At Renders Direct, we're dedicated to transforming your construction projects with superior finishes and innovative products like Weber render, which sets the standard for quality and ease of use in the industry. Whether you're looking for traditional renders or the latest in one coat rendering technology, our extensive catalog is designed to meet all your needs under one roof. Our commitment extends beyond just products. We pride ourselves on providing expert advice, dependable nationwide delivery with our own fleet, and a hassle-free customer experience. Our team of technical experts brings years of experience to support you every step of the way, ensuring you receive the best possible service tailored to your unique requirements. We measure our success through the genuine feedback we receive via phone, email, and our TrustPilot reviews. Visit www.rendersdirect.co.uk for all your rendering needs and join our community of satisfied customers. For personalized assistance, call us at 0300 303 5456 or email sales@rendersdirect.co.uk. Renders Direct is a proud member of the BMD Group, renowned for exceptional customer service as reflected in our high TrustPilot ratings across all our specialist sites including Builder Merchant Direct, The UFH Group, InsulationUK, and Screeds Direct. Explore our products and services today and see why thousands across the UK trust us for their renders, one coat rendering, and Weber render needs.
Coordonnées de contact
Unit 2 Power Park, S63 9BL, Rotherham, Royaume-Uni
- 03003035456
- sales@rendersdirect.co.uk
- rendersdirect.co.uk
4,7
Excellent
152 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Renders Direct
Hi Gary,
Thank you for your 5-star review! We’re delighted to hear that you found us easy to deal with and were happy with the quick delivery. Your satisfaction is important to us, and we appreciate your kind words.
We look forward to serving you again in the future.
Many thanks,
Renders Direct
Spot on
Spot on! Delivery arrived a day early, driver was efficient and friendly.
Great service definitely use again.
7 octobre 2024
Réponse de Renders Direct
Hi Mr. Holmes,
Thank you for your fantastic 5-star review! We're so glad to hear that your delivery arrived early and that our driver was both efficient and friendly. It’s great to know you enjoyed the service, and we look forward to assisting you again in the future!
Many thanks,
Renders Direct
Réponse de Renders Direct
Hi Simon,
Thank you for your 5-star review! We’re thrilled to hear that you found our service fast and reliable. Providing efficient and dependable service is what we aim for, and we’re glad we delivered for you.
We look forward to assisting you again in the future.
Many thanks,
Renders Direct
Réponse de Renders Direct
Hi Trevor,
Thank you for your 5-star review! We’re delighted to hear that you were pleased with our quick delivery and competitive prices. Your satisfaction is our priority, and it’s great to know we met your expectations.
We look forward to working with you again at TG Renovations & Maintenance!
Many thanks,
Renders Direct
Incredible company
Incredible company, beyond all expectations for service. Placed a pallet order online at 18.45 and the goods were delivered at 16.00 the next day ! The price was the cheapest by some margin too.
I would definitely recommend Renders Direct.
10 septembre 2024
Réponse de Renders Direct
Hi Rob,
Wow—thank you so much for your incredible review! We’re thrilled to hear that our service exceeded your expectations. Getting your pallet order delivered so quickly is exactly the kind of experience we strive for, and we're glad you found our prices competitive as well.
Your recommendation means the world to us, and we can’t wait to serve you again in the future!
Many thanks,
Renders Direct
A very simple order process and fast…
A very simple order process and fast delivery!
3 septembre 2024
Réponse de Renders Direct
Hi David,
Thank you for taking the time to leave us a review! We're pleased to hear you found our order process simple and appreciated the fast delivery. We always aim to make things easy and efficient for our customers.
If there’s anything we can do to make your next experience a 5-star one,
we’d love to hear your feedback!
Many thanks,
Renders Direct
Excellent and speedy help when…
Excellent and speedy help when ordering. Great stuff!
5 septembre 2024
Réponse de Renders Direct
Hello Sean,
Thank you for the fantastic 5-star review! We're thrilled to hear that you received excellent and speedy assistance when placing your order. It’s great to know that we were able to make the process smooth for you.
We appreciate your feedback and look forward to helping you again in the future!
Many thanks,
Renders Direct
Best avoided I would say!
Thankfully I never actually hit the order button before asking questions via "live" chat. I asked a couple of technical questions and was just sent a link to answer both questions, no hello, no introduction, just links to data I had already read. I explained this and asked if anyone was available to actually answer my questions. A telephone number was given for tech support, again no chat. I explained that if I wanted to call, then I would have (I was already on a call).
No response whatsoever. Asked for their name, ignored.
Told them it appeared they clearly weren't interested and that I would hold off placing an order until someone could give me the information I required. Again no response.
I left the chat window open for several days and nothing!
So pleased I never ordered from this company. Whoever was on the other end was incredibly rude and ignorant. Imagine their attitude once they have your money!
EDIT
Following your response. Let me re-iterate. The links supplied were indeed to data sheets regarding the products I wanted to order, but the data sheets did NOT answer the 2 questions I asked and as already mentioned, I informed your staff of this and simply received a phone number to tech support. I was using the chat feature for a reason!
Direct quote from your website "Our highly experienced team of technical experts are here to offer help and advice every step of the way!"
Clearly not accurate as they didn't know the answers and sent links that didn't answer them either.
As for questioning the true nature of my enquiry. It was a genuine enquiry. It's 2024 and anyone that doesn't want to be spammed, scammed, profiled or whatever else, doesn't put their genuine details into a chatbot form when they simply want a price or some info.
Quite frankly it's none of your business what my name is or my email address. I just wanted to ask a couple of questions before handing over my money. So I entered a random name and email.
Weirdly enough I wasn't asked any personal questions when I contacted a local company to ask if the had the products that you didn't want to sell me. They answered my questions, gave advice and prices (which were as good as yours without the £50+vat delivery).
To your credit you did actually respond to my negative TrustPilot review, not all companies do that.
26 août 2024
Avis spontané
Réponse de Renders Direct
Hello Jim,
Thank you for taking the time to share your experience, and we're truly sorry to hear about your frustration with our live chat support. We always strive to provide clear, helpful, and friendly communication, and it’s disappointing to hear that we missed the mark in your case.
Upon investigating the chat log, we found that the details provided in response to your questions were correct, and the telephone number shared was for the manufacturer's technical support line. However, the personal details used in the chat, such as the name "rhdtdf rsty" and an untraceable email, make us question the true nature of the chat interaction. This may have affected the flow and response time of the support provided.
We apologize for any misunderstanding or lack of engagement that you experienced. We would still love the opportunity to assist with your queries, and if you're open to it, please feel free to reach out to our team at Sales@rendersdirect.co.uk so we can help you directly.
We sincerely hope to have the chance to earn your trust in the future.
Very pleased with the product and delivery
Very pleased with the product, the delivery was fast.
15 août 2024
Réponse de Renders Direct
Hello Usmani,
Thank you for the wonderful 5-star review! We're thrilled to hear that you were very pleased with both the product and the fast delivery. Providing quality products with speedy service is our top priority, and it's great to know we met your expectations.
We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
Renders Direct
Great Customer Service!
Sales team at Renders Direct know their products and always have been helpful. Highly recommended!
13 août 2024
Réponse de Renders Direct
Hello Amar,
Thank you for the fantastic 5-star review! We're delighted to hear that you had a great experience with our customer service and that our sales team was knowledgeable and helpful. Your recommendation means a lot to us, and we’re glad we could meet your expectations.
We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
Renders Direct
Very helpful staff and simple buying…
Very helpful staff and simple buying /delivery.
All first class.
20 août 2024
Réponse de Renders Direct
Hello Peter,
Thank you for the excellent 5-star review! We're thrilled to hear that you found our staff very helpful and that the buying and delivery process was simple and first class. Your satisfaction is our top priority, and it's wonderful to know we met your expectations.
We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
Renders Direct
Réponse de Renders Direct
Hello Steven,
Thank you for the great 5-star review! We're pleased to hear that your order arrived on time and without any issues. A smooth, drama-free experience is exactly what we strive to provide, and it's wonderful to know we met your expectations.
We appreciate your feedback and are excited to serve you again.
Many thanks,
Renders Direct
Réponse de Renders Direct
Hello Steve,
Thank you for the great 5-star review! We're pleased to hear that you found our pricing to be competitive and the delivery process reasonable. Our goal is to provide excellent value and efficient service, and it's wonderful to know we met your expectations.
We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
Renders Direct
Réponse de Renders Direct
Hello Martin,
Thank you for the fantastic 5-star review! We're delighted to hear that you found our service to be great. Providing excellent service is our top priority, and it's always rewarding to know we've met our customers' expectations.
We appreciate your feedback and look forward to continuing to serve you with the same high standards in the future.
Many thanks,
Renders Direct
Just a great experience
Just a great experience, very arrived a head of schedule, thank you
27 juin 2024
Réponse de Renders Direct
Hello Robert,
Thank you for the fantastic 5-star review! We're delighted to hear that your experience with us was great and that your delivery arrived ahead of schedule. Our team works diligently to ensure that each aspect of our service exceeds expectations, and it's rewarding to know we've succeeded.
We appreciate your gratitude and look forward to providing you with the same high-quality experience in the future.
Many thanks,
Renders Direct
Réponse de Renders Direct
Hello Michael,
Thank you for the excellent 5-star review! We're delighted to hear that you found our delivery fast and easy, and it’s great to know you would consider using our services again. Our team is committed to providing efficient and hassle-free experiences, and your feedback confirms that we’re achieving this goal.
We appreciate your positive comments and look forward to serving you again in the future.
Many thanks,
Renders Direct
Réponse de Renders Direct
Hello Angela,
Thank you for the wonderful 5-star review! We're thrilled to hear that you were satisfied with the quality of our product and impressed by our next-day delivery service. Our team works hard to ensure that our customers receive their orders quickly and efficiently, and it's rewarding to know that we've met your expectations.
We appreciate your feedback and look forward to continuing to provide you with great products and prompt service in the future.
Many thanks,
Renders Direct
I was kept informed about the process…
I was kept informed about the process and delivery of my order. Deliver on time and put on my driveway. Very good service
16 juin 2024
Réponse de Renders Direct
Hello Ian,
Thank you for the excellent 5-star review! We're delighted to hear that you were kept well-informed about the process and delivery of your order. Ensuring that our customers receive their orders on time and with convenience is a top priority for us, and we're glad that our service met your expectations in these areas.
We appreciate your acknowledgment of our service as 'very good' and look forward to continuing to provide you with the same high level of service in the future.
Many thanks,
Renders Direct
Price of P+P abit steep!
28 mai 2024
Réponse de Renders Direct
Hello Andrew,
Thank you for your review and for sharing your concerns about the cost of our postage and packaging. We strive to maintain competitive pricing while ensuring that all items are securely packaged and delivered promptly. We understand that shipping costs can sometimes feel steep, and we continually work with our logistics partners to find ways to reduce these costs without compromising on the quality of service.
We appreciate your feedback as it helps us evaluate our pricing structure and strive to improve wherever possible. We hope to better meet your expectations in the future and ensure that your overall experience with us is positive.
Thank you for choosing us, and we look forward to serving you again.
Many thanks,
Renders Direct
Once again can not fault these guys
Once again can not fault these guys
Delivered with in 4 days of order
Great help over the phones and emails
Always recommend them to my fellow Builders
20 mai 2024
Réponse de Renders Direct
Hi Daniel,
Thank you for the fantastic 5-star review and for your continued support! We're delighted to hear that our service met your high standards with quick delivery and helpful interactions over phone and email. It’s our goal to consistently provide such positive experiences, and your recognition—especially as a repeat customer who recommends us to fellow builders—means a great deal to us.
We appreciate you taking the time to leave your feedback, and we look forward to continuing to serve you and your colleagues with the same dedication and quality.
Many thanks,
Renders Direct
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