Rentguard Insurance Avis 

We requested a landlords insurance that allowed the property to be vacant for >30 days incase there was a break in tenancy. We read the Ts and Cs and then when calling up to book it we spoke to a different agent who suggested we go with an alternative provider. Turns out this new provider doesn't allow an empty property so we're now out of policy half way through our term.

Most frustrating thing is I've attempted to call them 10 times now, for over an hour each attempt with no success getting through to the sales operator. They were quick to answer the phone to say my policy was no longer valid, but when they transfer me to get a new policy sorted I'm on hold so far indefinitely until the line cuts out. No other company will now engage with me as I have been classed as "insurance terminated".

Only positive is that it was the cheapest on the market when we initially signed up to it.

Moses was exceptional. Courteous. Swift. On the ball.

I have used Rentguard for many years and I always find the service professional and helpful.

I did find it a little difficult to contact the renewal line which I think was down to a large volume of calls.

I would have scored them a full five out of five however having to contact them every year to get my premium reduced even though I'm a long standing customer is mildly annoying. That's insurance for you 🙂

It’s easy to phone and speak to knowledgeable staff. A good product that is competitive and an efficient service from very helpful staff - thank you to Kendall.

Friendly helpfull staff. Not on hold for lengthy periods of time. transferred to the correct person therefore not repeating information. proactive renewals with alternative options ie multi property benefits

I have had 5 or 6 properties insured with Rentguard for many years.
I was fortunate enough to speak to Shannon on the phone about renewing one as the person the day before tried to tell me I only had one insured!
Shannon was by far the most helpful individual I have dealt with over many years at Rentguard. She listened to me and understood my frustration at the person the day before. Shannon actually spent some time locating all my policies and linking them to avoid mistakes in the future.
I suspect the linking of the policies should have been done previously but no one could be bothered before Shannon got involved.
I don’t give praise for excellent customer service unless it is earned and I have to say Shannon deserves a thank you for exceptional customer service!
Maybe she could train some colleagues up now.

Kendall has been most helpful and polite on a number of occasions. She has answered queries promptly and special thanks to her for suggesting creating a portfolio which should make renewals simpler and more convenient.

I recently contacted Rentguard regarding renewal of my student house insurance portfolio. I was told that the person I needed to speak to was away from her desk and she would call me in a few minutes, which she did.
I dealt with Kendall who was polite, cheerful and efficient. As part of the security questions she needed to know my birthday which was a few days before - she wished me a happy belated birthday. A nice touch.
She was able to deal with the matter in a few minutes and the discount requested was granted easily.
On the whole a good experience thanks to Kendall!

I have recently experienced great service from the sales consultants at Rentguard. Most recently, Cameron Davie, helped with a referral, ensuring this was dealt with promptly and kept me informed throughout. Thank you for your friendly, helpful service!

Received a prompt reply with the information

Very pleasant and helpful people and down to earth they treat their customers with great respect been with them for many years always good service thats why I haven't gone anywhere else thank you.

Very reasonable prices for their landlord insurance, especially if you have a portfolio and can group them in a block policy.

I had the pleasure of working with Tom Wilson from Gallagher Building Insurance on September 28th, 2023. I was looking for competitive quotes on building insurance for several properties, and Tom went above and beyond to ensure I found the best possible coverage at the best price.

Here's what impressed me most about Tom's service:

Helpfulness: Tom was incredibly knowledgeable and patient. He took the time to understand my specific needs for each property and ask insightful questions to ensure I was getting the right coverage.
Price Comparison: Tom did a fantastic job of shopping around and securing quotes from multiple insurance providers. This saved me a significant amount of time and effort, and ultimately, I was able to find very affordable coverage.
Communication: Tom kept me informed throughout the entire process and was always readily available to answer any questions I had.
Overall, I highly recommend Tom Wilson and Gallagher Building Insurance to anyone looking for excellent service and competitive rates on building insurance. Tom's expertise and dedication to finding the best solution for his clients truly made a difference!

Ms Dawn Romain

Ali did a great job helping us renew our contents insurance. She explained everything really well and was very reassuring.

The advisor : Daniel Taylor was friendly, efficient and gave 5 star service.

Very kind and professional.
Quickly found a resolution to my renewal and called me back rather than having to wait on the phone. Call back was within less than 10 minutes and payment was taken quickly.

Quick and easy to do. No fuss and pleased to renew policy for another year 👍

I have used Rentguard insurance for many years and have always found them to be very helpful, polite and efficient.

I’ve used Rentguard numerous times and resently working with Daniel Taylor who always does his upmost to help and get good premiums for my brokerage

Cameron was very attentive and called me back once system was back up and running