I've just completed a buildings insurance inquiry and I have to say what an absolute ray of sunshine to deal with these people. In an otherwise grey, glass half empty and computer saying NO industry t... Voir plus
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Lisez les avis des autres
I've been using Rentguard for over a decade. they are always helpful. Their reminders always arrive in plenty of time. On the phone, their agents are always helpful & positive, and know their products... Voir plus
L'entreprise a répondu
Great customer service by Daniel who spent a lot of time dealing with my quite complicated insurance needs. Nothing was too much trouble & he was always available by email or phone at times convenient... Voir plus
L'entreprise a répondu
Kendall Bowskill deserves a platinum medal the size of a frying pan. She has been very patient with the multi product bought for a number of properties. She has been a real gem, please let here know h... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Rentguard is a London-based company engaged in bespoke solutions to insurance brokers and letting agents for the residential and commercial property markets. We are renowned within the industry for excellent customer service and our ability to form and develop mutually beneficial partnerships. We pride ourselves on our proactive approach; continually reviewing our offering to provide some of the best products in the market today.
Coordonnées de contact
Jacob's Well Ln, WF1 3NT, Wakefield , Royaume-Uni
- 0208 587 1060
- info@rentguard.co.uk
- rentguard.co.uk
4,4
Excellent
828 avis
Aucun historique récent de demande d’avis
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N'a pas répondu aux avis négatifs
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I Have used RentGuard Insurance several…
I Have used RentGuard Insurance several Years, and they have always provided with very good insurance prices, customer services and policy docs sent straight away via email. Only drawback now is that the prices are not as competitive as before, and have to look for different Insurers.
25 janvier 2023
Avis spontané
Réponse de Rentguard Insurance
Dear Krishna Govinda,
Thank you for taking the time to leave us a review. Your feedback is extremely important to us.
We value our customers and we always try to stay competitive whilst providing the best level of service available.
Kind Regards,
Rentguard Insurance
Don’t recommend
I had called in for a quotation to be told I was being transferred to the new business team, once transferred I was kept on hold for 18 minutes and then the line cut.
Very difficult to obtain a quote from this company.
15 mars 2023
Avis spontané
Réponse de Rentguard Insurance
Dear Jason,
Thank you for leaving us a review. We are sorry to learn about your experience this time.
We sometimes experience high volume of calls and we are continuously working hard to improve our systems. We would love a chance to look into this further for you. Please contact us on 0208 587 1060 or at info@rentguard.co.uk
Kind Regards,
Rentguard Insurance
Drop in service levels
I previously was used to a good service from Rentguard in previous years. However this is the second year running I have encountered issues when I really shouldn’t do considering I have only two policy renewals.
This year when trying to renew I was greeted with by someone stating they weren’t renewals and I need to be transferred and in my opinion they seemed rather angry in the fact I had come through even though I had pressed ‘2’ for renewals, so already I felt why on earth would I give business to a company that make me feel such a way.
Dramatic drop in service levels over the years.
14 mars 2023
Avis spontané
Réponse de Rentguard Insurance
Dear Jonathan,
Thank you for leaving us a review. We are sorry to hear that your experience did not meet the usual high expectation this time.
We would love a chance to look into this further for you, please feel free to contact us on 0208 847 8000 or at info@discountinsurance.co.uk if you have any further queries, and we will be happy to assist.
Kind Regards,
Rentguard Insurance
Very unprofessional
When I called into the office this afternoon I was greeted with shouting and very rude language in the background which I do not expect from a company as such.
I was on the phone in which I said hello 4 times to no response with shouting and laughter as background noise, after 10 seconds somebody what seems like placed me on hold to the point I cut the line.
Very unprofessional company, first time I had tried to use them being an NRLA member and I shall pass feedback onto the NRLA regarding this experience.
10 mars 2023
Avis spontané
Réponse de Rentguard Insurance
Dear Craig Forshaw,
Thank you for the feedback. We are sorry to hear that your experience did not meet the usual high expectation this time.
We are unable to locate any related policy under your name. We would love a chance to look into this further for you. Please contact us on 0208 587 1060 or info@rentguard.co.uk
Kind Regards,
Rentguard Insurance
Rentguard have been awfully unhelpful…
Rentguard have been awfully unhelpful this year so much so I have taken my policies elsewhere.
I had phoned in to renew my policies and wanted to discuss the increase of over 100% in price, I was truly shocked when the renewal agent seem so unbothered and explained it was index linking and nothing could be done, this was understood but the pure rude tone I received really did aggravate me!
10 mars 2023
Avis spontané
Réponse de Rentguard Insurance
Dear Dillon,
Thank you for leaving us a review. We are sorry to hear that your experience was not the same as the expected usual high standard of service. We would love a chance to look into this further for you. Please contact us on 0208 587 1060 or info@rentguard.co.uk
Kind Regards,
Rentguard Insurance
Brilliant customer service
Brilliant customer service. I have been using Rentguard for all my BTL for the last 6 years. I am very happy with their communication and services.
2 mars 2023
Avis spontané
Réponse de Rentguard Insurance
Dear Martin Tsui,
Thank you for taking the time to leave us a great review. Customer loyalty is important to us.
We are happy to hear that we have met your insurance needs and expectation.
Kind Regards,
Rentguard Insurance
Short staffed
Worked with Rentguard for a number of years as an introducer. I have never found it as difficult to get hold of a staff member for a simply quote, or discuss a renewal.
I was informed they were short staffed however this is the case everyday!
1 mars 2023
Avis spontané
Réponse de Rentguard Insurance
Dear Jessica Fuller,
Thank you for leaving us a review. We are sorry to hear that the experience you had did not meet the expectations this time.
We sometimes experience high volume of calls and our phone lines get busier than usual. We would love a chance to look into this further for you. Please contact us on 0208 587 1060 or at info@rentguard.co.uk
Kind Regards,
Rentguard Insurance
Greeted with a very unprofessional tone…
Greeted with a very unprofessional tone of voice. Wouldn’t have thought I was calling a company and doesn’t make the customer want to even place business with them.
I think they need to have a look at who they hire if I’m being honest.
28 février 2023
Avis spontané
Réponse de Rentguard Insurance
Dear James,
Thank you for your review. Customer feedback is important to us. We are sorry to hear that the experience you had did not meet our usual high standards.
Customer feedback is important for us to continuously improve our services. If there is anything we can do to help, please get in touch with us on 0208 847 8000 or at info@rentguard.co.uk, and we would be delighted to assist.
Kind Regards,
Rentguard Insurance
Miserable staff
I understand pricing has increased everywhere, but to be increased up to 110% seems a joke.
Worse so, the renewals agent was very rushed and miserable and makes you wonder why you would even want to renew! Took my policy elsewhere.
28 février 2023
Avis spontané
Réponse de Rentguard Insurance
Dear Amy,
Thank you for your review. We appreciate customer feedback.
Premiums are based on a combination of factors such as claims history, market conditions, insurer availability and perceived risk, premiums may change from year to year. We seek to offer products that are suitable to meet the needs of our customers and are sorry that the premium has not met your expectations this year.
We would love a chance to look into this further. Please contact us on 0208 847 8000 or at info@rentguard.co.uk, and one of our dedicated agents will be happy to assist.
Kind Regards,
Rentguard Insurance
Couldn’t get through on the phone to…
Couldn’t get through on the phone to obtain a new business quotation as the line kept cutting off. Finally got through to be told the systems were down and I would be sent documentation once up and running.
Still waiting!
27 février 2023
Avis spontané
Réponse de Rentguard Insurance
Dear Joe,
Thank you for leaving us a review. We regret to hear that the experience you had did not meet the expectations this time.
We are continuously working on improving our services including our IT infrastructures to consistently deliver exceptional customer experience.
We would love a chance to look into this further. Please contact us on 0208 847 8000 or at info@rentguard.co.uk, and one of our dedicated agents will be happy to assist.
Kind Regards,
Rentguard Insurance
Call back request
Called in for a quote for a landlord insurance policy to be told someone would call me back, this did not happen for 2 days, gave them the benefit of the doubt and called back in to be told the same thing, to AGAIN no call back.
Seems they don’t want customers business!
24 février 2023
Avis spontané
Réponse de Rentguard Insurance
Dear Muhammad,
Thank you for taking the time to leave us a review. Customer feedback is valuable to us and we are sorry to learn that the service you received did not meet our usual high standards.
We sometimes experience high volume of calls and our phone lines get busier than usual. We would love a chance to look into this further for you. Please contact us on 0208 587 1060 or info@rentguard.co.uk
Kind Regards,
Rentguard Insurance
Renewals agents so miserable on the…
Renewals agents so miserable on the phone! Sound very robotic atleast have some enthusiasm if you’re taking customers money! I feel over the years service have dropped considerably, customer service doesn’t seem like they know what’s going on transferring me to the wrong team twice!!
Not worth the hassle, prices gone up and service drops dropped
2 février 2023
Avis spontané
Réponse de Rentguard Insurance
Dear Mr. Phillip Jones,
Thank you for leaving us a review. We are sorry to hear that the experience you had did not meet the expectations this time.
Customer feedback is important for us to continuously improve our services. If there is anything we can do to help, please get in touch with us on 0208 847 8000 or at info@rentguard.co.uk, and we would be delighted to assist.
Kind Regards,
Rentguard Insurance
I'm trying to get my policy but all the…Buy to let
I'm trying to get my policy but all the systems are down.I have now phoned twice first time they said they would send it still waiting.
27 février 2023
Avis spontané
Réponse de Rentguard Insurance
Dear Jackie Fowler,
Thank you for your review, your feedback is valuable to us. We are sorry to hear that the experience you had did not meet the expectations this time.
We are unable to locate your policy but we would love a chance to look into this further. Please contact us on 0208 847 8000 or at info@rentguard.co.uk, and one of our dedicated agents will be happy to assist.
Kind Regards,
Rentguard Insurance
Absolute scam of a company
Absolute scam of a company! since the takeover of Gallagher this place has continued to decline in service, I think they are trying to run the company into the ground.
Always short staffed so obvious to me something is going on which I guess wouldnt be positive, can only imagine what there office looks like.
AVOID and use direct line!
15 février 2023
Avis spontané
Réponse de Rentguard Insurance
Dear Mr. Jason Steele,
Thank you for your review. Customer feedback is important to us. We are sorry to hear that the experience you had did not meet the expectations this time.
We are unable to locate your policy but we would love a chance to look into this further. Please contact us on 0208 847 8000 or at info@rentguard.co.uk, and one of our dedicated agents will be happy to assist.
Kind Regards,
Rentguard Insurance
Brilliant customer service!
24 février 2023
Avis spontané
Réponse de Rentguard Insurance
Dear Mrs Dhinsa,
Thank you for taking the time to leave us a great review. We value customer feedback.
Kind Regards,
Rentguard Insurance
The women I spoke to on the phone was…
The women I spoke to on the phone was very patient and professional
26 janvier 2023
Avis spontané
Réponse de Rentguard Insurance
Dear Dhanji,
Thank you for taking the time to leave us a great review! Customer feedback is important to us.
Kind Regards,
Rentguard Insurance
Great customer service
I have used rentguard for a number of years- the renewal process is always very straight forward and it is always very easy to talk to the team on the phone. The people who answer the phone have always been able to quickly resolve my queries. Recently I had to make a number of changes to the policy very quickly - Reena in customer services was amazing- she was able to action the changes really quickly and amazingly I was never put on hold. Thankyou
30 janvier 2023
Avis spontané
Réponse de Rentguard Insurance
Dear Nina,
Thank you for leaving us a great review and for taking the time to do so.
We are pleased to hear about your positive experience with us. We will make sure to extend your amazing feedback on to Reena.
Kind Regards,
Rentguard Insurance
Mohab was very prompt in his support…
Mohab was very prompt in his support and got me onto the system very swiftly,
Thanks for the help!
6 février 2023
Avis spontané
Réponse de Rentguard Insurance
Dear Sam,
Thank you for leaving us a great review. We value customer feedback.
We will make sure to pass it on to Mohab.
Kind Regards,
Rentguard Insurance
Property owners quoation
Very efficient providing with urgent quotation on a property owner risk
quick response to queries
25 janvier 2023
Avis spontané
Réponse de Rentguard Insurance
Dear Jasu,
Thank you for taking the time to leave us a great review. Customer feedback is important to us.
Kind Regards,
Rentguard Insurance
Hello my policy was due to expire
Hello my policy was due to expire, and had to renew over the phone as I am abroad.
To make matters worse because of the time difference I was due to play pool for a team.
The sales executive was a true star as he had to call me back as my match had just begun, lots of questions and he made the policy very clear.
100% top sales staff and pleasure doing business with.
Thanks D. Jackson
23 janvier 2023
Avis spontané
Réponse de Rentguard Insurance
Dear Mr. D Jackson,
Thank you for leaving us a great review. We are delighted to hear that you had an excellent experience with us.
Kind Regards,
Rentguard Insurance
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