Rentumo AU Avis 

I had a really positive experience with Rentumo’s customer service. Even though my cancellation was later than the normal terms allow, Sam took the time to review my case and made an exception by voiding the unpaid invoice. I truly appreciated how understanding and professional they were throughout the process. It’s always reassuring when a company values customer satisfaction and is willing to help find a fair solution. Thank you for the great support!

I had forgotten about cancelling a subscription with Rentumo and had $65 automatically debit my account. Yes I knew it would need to be cancelled however i missed cut off date an paid penalty.wasnt happy so I asked for refund.
I wish u didn't always have to sign up to websites just so u can see what they offer. And then want you to pay after so many free days .
Great marketing and quick way to make money.people like myself to be forgetful and BAM $$money for Jam on poor souls who did not cancel on time.
It's a rental property market offering another avenue but not worth the service.
No they weren't even going to refund unless I did this.
If only you got a choice to continue or cancel before automatically charged.

Used rentumo while looking for a new rental I did not find a place but after having some issues Sam from customer service helped me in a quick and professional manner thanks Sam

Rentumo takes care of it’s clients and delivers best and convenient Service

It’s ok but I have stopped using this to look for houses

Excellent and timely response with customer service
Great selection of off market properties through private landlords

Customer service is on prompt and quick, they understand that my subscription was accidental and said they will refund the full subscription amount. Trustable website.

They helped me find student accommodation in Bendigo. Their scan feature works very well and consolidated all the available accommodation in the area. And Sam from customer service was very quick and efficient and provided me with comprehensive support. Highly recommend.

Following a misunderstanding on my part, I was extremely grateful to Sam, Rentumo Country Manager for his/her assistance in clarifying my subscription. Communication was prompt, well explained, considerate and professional. Thank you Sam for your excellent customer service!

Rentumo was another tool I was able to use during my property search. In such a difficult market, everything little bit helps.

Customer service was highly responsive, polite and professional.

I needed the support and they solved my problem nicely and quickly.

Great customer service, got back to me very fast would recommend

Found a couple of great matches here, thanks Rentumo, the site interface is very easy to use and understand.

I am grateful to the customer service, they listened and responded in a short time and are helping me with my issue.

Great response punctuality, with the customer service team

Received good customer service from the support email following a misunderstanding. Although I only used the website for a short amount of time I love the Idea of it and can see it working for people who need it. Monthly subscriptions are overpriced and could offer more benefits.

I have used Rentumo to help a friend find a temporary rental, it’s been a great app to use & I highly recommend using it.

Customer service has also been great & very understanding. Sam the manager was super helpful.

Regards,

Lachlan

Lots of options for rentals that you can only see if you pay the free trial and premium subscription service.
Helpful customer service team.
Chat options with landlords.

Excellent customer service and fair resolution

I would like to share my positive experience with Rentumo’s customer service, especially with Sam, the Country Manager.

Although there was a misunderstanding regarding the subscription and an unpaid invoice, Sam handled the situation in a very professional, understanding, and solution-oriented way. He carefully listened to my concerns and made an exception to resolve the issue fairly, even though it was outside the standard policy.

I truly appreciate the respectful communication, transparency, and customer-focused approach. It made a stressful situation much easier to handle and left me with a positive impression of Rentumo’s customer service.

Thank you, Sam, for your support and professionalism.

I don’t think the payment information is clear as it’s easy to get confused on the website .rentumo have been easy to deal with and have promised to wipe the 65 dollar account fee that I somehow got charged.