The Restaurant Choice Avis 

Tried emailing to extend card and have been completely ignored. The card was given to us as a gift just before Covid so we have not been able to use it while it was valid. Also tried calling the customer services number but it just cuts off. Is this company even still in business? They must have thousands of pounds worth of money that people have used to buy these cards in good faith. Despicable that they don't even have the decency to reply to queries.

For those of you who left negative feedback please give this company a call. Taking the advice of a reviewer I rang the customer services number. George dealt with my call and sent out a new card to replace the unused one which had expired. Absolutely brilliant customer service with no quibble

Seems like I'm one of thousands that have been robbed by this company. I was given a £20 gift card in September 2020 and have not been able to use it due to Covid-19. Have requested a short extension, but have been completely ignored.
Can't seem to find the name of the CEO.
VERY POOR - DO NOT USE THIS COMPANY

Would not extend gift card even though couldnt use it due to covid extremely rude customer service.
This shower must be ripping of thousands of people.
Mr Angry

Can't use it online, the card has now expired and never got to use it during covid. They should have extended the card dates by at least a year or allowed customers to use them online.

AVOID THESE VOUCHERS/COMPANY ABSOLUTE RIP OFF!!

I received a voucher as a gift in 2019, tried to use it early 2020 and it did not work so was left with a bill to pay. It was still in date so they sent a new one. Due to covid couldn’t use it and was due to expire, so they sent me a new one in may this year. Guess what it didn’t work!! I called whilst in the restaurant and was on the phone for 40 minutes, very embarrassing, to be told so many different stories ending with “we will send you another card”. Yet again left with another bill. Have sent an email but not expecting a reply. Will definitely be taking this further. SHOCKING!!

Avoid using. Multiple Cards expired due to covid. Multiple emails and no response. Poor customer service. Very disappointed. Will Not be using again.

Appalling Customer Service !!
We got brought a gift card but couldn't use it due to the covid lockdown, so requested an extension and got completely ignored, even after 3-4 messages and emails.

AVOID LIKE THE PLAGUE AS THEY ARE ONLY INTERESTED IN KEEPING THE MONEY !!

This company is shameful, our children put £40 on a giftcard for christmas, we haven't been able to use it due to personal reasons and then lockdown, but the customer service team are not willing to extend the expiry date - so £40 goes into their pockets - absolutely disgraceful.... do not let this happen to you...

I was given Restaurant Choice gift cards by a relative last year as a christmas gift, but due to Covid lockdowns I could not use them before they expired. I live in a small Welsh town which doesn't have any of the chain restaurants where they can be used. So even when things started to open back up I couldn't travel to any larger cities to use them due to local lockdowns in Wales. I have tried to contact the company several times but still have not received a response. Why do these vouchers have an expiry date, someone has paid good money for them so they should be honored. I will never use this company to buy a gift. The Dining out gift card extended their vouchers which expired during lockdown until 25th September. The Restaurant Choice should do the same!

We couldn't use our voucher due to lockdown and it has now expired. I emailed Dining Out 3 times with no response!!
Rip off. Would not use or recommend . I expect, like lots of other companies, they will use Covid as their excuse for not responding!

Card expired just after restaurants reopened from lockdown so never actually got a chance to use it

My gift card expired during lockdown but having contacted Restaurant Choice, it was replaced with another giving a further year's validity.
Yesterday, I had a pleasant and enjoyable meal in Nando's - no complaints at all with the food.
However, Nando's do not accept, I was informed, these cards and so I had to pay using a credit card. The original balance remains on the card.

I found my gift card had expired as I’d not be able to use it due to lockdown. I also used online form but got no reply so I rang them. Call was answered straight away and a new card was issued which arrived 4 days later.

Absolute scammers, first card I got didn't work at pizza hut so eventually got sent a replacement, second card didn't work at nandos! you cant see if cards work until you've placed your order at the restaurant, so Ive now wasted over £80 trying to send a £25 gift card!! absolute joke, company should be banned

I had a card as a gift but due to lockdowns I was not able to use full balance. i went to use it recently and found out the balance had expired. I contacted them via email 3 times wroth no response. i was unable to get through to anyone on phone. I am not happy as someone has spent good money so why would it expire? I need that money back either via cash or top-up on card. I will never be buying one as a gift as this shows how useless they are.

I would give no stars if I could.
I have emailed them 3 times to ask about my cards remaining balance and they ignored them all.

Had 2 giftcards totalling £50 that expired on 20th July this year. Telephoned customer service to ask if there was a possibility of an extension, and they have agreed to send out replacement cards. In my opinion it is always better to speak to someone than just communicate electronically.

I see this on here many times and I have had exactly the same, no response to emails from them regarding extending the card validity due to Covid lockdown. By not responding to people they are going to lose so much business, there are other dining cards out there!

Received a gift card as a present but due to lock down and not wanting to eat out as restrictions eased, the card expired.

Have used the online contact form on 4 occasions to enquire if they were prepared to give an extension due to exceptional circumstances but they did not have the courtesy to even reply.

Easy money for them. Will never give one as a gift again and would encourage others to think seriously about doing the same.